Encoded error frequency as printing device status

• US 9,826,112 B2
• Filed: 12/09/2015
• Issued: 11/21/2017
• Est. Priority Date: 12/09/2015
• Status: Active Grant

• Current Assignee: KYOCERA Document Solutions, Inc. (Kyocera Corporation)
• Original Assignee: KYOCERA Document Solutions, Inc. (Kyocera Corporation)
• Inventors: Zakharov, Oleg Y.
• Primary Examiner(s): REINIER, BARBARA DIANE
• Application Number:
  US14/964,137
• Publication Number:
  US 20170171403A1
• Time in Patent Office: 713 Days
• CPC Class Codes: H04N 1/00007 relating to particular apparatus or devices
• CPC Class Codes: H04N 1/00037 Detecting, i.e. determining the occurrence of a predetermined state H04N1/00031 takes precedence
• CPC Class Codes: H04N 1/00074 Indicating or reporting details of user-machine interface H04N1/0035
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002
• CPC Class Codes: H04N 1/00832 Recording use, e.g. counting number of pages copied
• CPC Class Codes: H04N 1/32625 Fault detection
• CPC Class Codes: H04N 2201/0094 Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception

Abstract

Systems and methods for identifying the health status of one or more printing devices are provided. An example method can involve determining one or more printing-device error parameters. The method may also involve determining one or more error intervals based on the one or more printing-device error parameters. The method may also involve generating an error frequency code based on the determined error intervals. Still further, the method may involve determining a health value based on the error frequency code. The method yet further includes performing a managing action based on the determined health value.

Claims

1. A method comprising:

determining, for one or more printing devices, one or more printing-device error parameters, wherein determining the one or more printing-device error parameters includes determining, for each of the one or more printing devices, that a printing-device error has occurred, and wherein the one or more printing-device error parameters comprise an error code, a print counter, and a timestamp, the print counter indicating a number of pages printed by the one or more printing devices;

determining, for each of the one or more printing devices, one or more error intervals based on the one or more printing-device error parameters, wherein determining the one or more error intervals includes determining successive errors, and wherein each error interval corresponds to the number of pages printed between the successive errors;

determining, for each of the one or more printing devices, error frequencies, wherein the error frequencies correspond to the number of errors per page printed;

defining a plurality of frequency groups scaled according to at least one of a logarithmic scale, a linear scale, or a combination logarithmic and linear scale;

grouping, for each of the one or more printing devices, the determined error frequencies into the respective plurality of scaled frequency groups;

generating, for each of the one or more printing devices, an error frequency code based on which of the plurality of scaled frequency groups the determined error frequencies are grouped into;

determining a health value of each of the one or more printing devices based on the determined error frequency codes, wherein determining the health value includes determining an error frequency code distribution and comparing the determined error frequency code distribution with an error frequency codes database; and

performing a managing action based on the determined health value of each of the one or more printing devices.

2. The method of claim 1, further comprising:

transmitting the determined printing-device error parameters to a server, wherein the server is configured for;

determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters; and

generating, for each of the one or more printing devices, the error frequency code based on the determined error intervals.

3. The method of claim 1, further comprising:

transmitting, to a server, the error frequency code generated for each of the one or more printing devices based on the determined error intervals, wherein the server is configured for determining the health value of each of the one or more printing devices based on the error frequency codes.

4. The method of claim 1, wherein determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters comprises determining a number of pages printed between successive errors, and setting, as one of the one or more error intervals, the determined number of pages.

5. The method of claim 1, wherein determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters comprises determining an elapsed duration between successive errors, and setting, as one of the one or more error intervals, the elapsed duration.

6. The method of claim 1, wherein generating, for each of the one or more printing devices, an error frequency code based on the determined error intervals comprises:

grouping the one or more determined error intervals based on a logarithmic scale; and

wherein generating, for each of the one or more printing devices, an error frequency code based on the determined error intervals comprises generating an error frequency code based on the grouped error intervals.

7. The method of claim 1, wherein determining the health value of each of the one or more printing devices based on the error frequency codes comprises:

comparing the error frequency code of a first printing device to the error frequency code of a second printing device of the one or more printing devices; and

determining the health value of the first printing device based on the comparison.

8. The method of claim 1, wherein performing the managing action based on the determined health value of each of the one or more printing devices comprises transmitting, for each of the one or more printing devices, a message indicating the health value of the printing device.

9. A non-transitory, computer-readable medium, having instructions stored thereon, that, when executed by one or more computing devices, cause performance of a set of acts comprising:

determining, for one or more printing devices, one or more printing-device error parameters, wherein determining the one or more printing-device error parameters includes determining, for each of the one or more printing devices, that a printing-device error has occurred, and wherein the one or more printing-device error parameters comprise an error code, a print counter, and a timestamp, the print counter indicating a number of pages printed by the one or more printing devices;

determining, for each of the one or more printing devices, one or more error intervals based on the one or more printing-device error parameters, wherein determining the one or more error intervals includes determining successive errors, and wherein each error interval corresponds to the number of pages printed between the successive errors;

determining, for each of the one or more printing devices, error frequencies, wherein the error frequencies correspond to the number of errors per page printed;

defining a plurality of frequency groups scaled according to at least one of a logarithmic scale, a linear scale, or a combination logarithmic and linear scale;

grouping, for each of the one or more printing devices, the determined error frequencies into the respective plurality of scaled frequency groups;

generating, for each of the one or more printing devices, an error frequency code based on which of the plurality of scaled frequency groups the determined error frequencies are grouped into;

determining a health value of each of the one or more printing devices based on the determined error frequency codes, wherein determining the health value includes determining error frequency code distribution and comparing the determined error frequency code distribution with error frequency codes database; and

performing a managing action based on the determined health value of each of the one or more printing devices.

10. The non-transitory, computer-readable medium of claim 9, the set of acts further comprising:

transmitting the determined printing-device error parameters to a server, wherein the server is configured for;

determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters; and

generating, for each of the one or more printing devices, the error frequency code based on the determined error intervals.

11. The non-transitory, computer-readable medium of claim 9, the set of acts further comprising:

transmitting, to a server, the error frequency code generated for each of the one or more printing devices based on the determined error intervals, wherein the server is configured for determining the health value of each of the one or more printing devices based on the error frequency codes.

12. The non-transitory, computer-readable medium of claim 9, wherein determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters comprises determining a number of pages printed between successive errors, and setting, as one of the one or more error intervals, the determined number of pages.

13. The non-transitory, computer-readable medium of claim 9, wherein determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters comprises determining an elapsed duration between successive errors, and setting, as one of the one or more error intervals, the elapsed duration.

14. The non-transitory, computer-readable medium of claim 9, wherein generating, for each of the one or more printing devices, an error frequency code based on the determined error intervals comprises:

grouping the one or more determined error intervals based on a logarithmic scale; and

wherein generating, for each of the one or more printing devices, an error frequency code based on the determined error intervals comprises generating an error frequency code based on the grouped error intervals.

15. The non-transitory, computer-readable medium of claim 9, wherein determining the health value of each of the one or more printing devices based on the error frequency codes comprises:

comparing the error frequency code of a first printing device to the error frequency code of a second printing device of the one or more printing devices; and

determining the health value of the first printing device based on the comparison.

16. The non-transitory, computer-readable medium of claim 9, wherein performing the managing action based on the determined health value of each of the one or more printing devices comprises transmitting, for each of the one or more printing devices, a message indicating the health value of the printing device.

17. A system comprising,

one or more processors;

and

a memory storage having instructions stored thereon that when executed by the one or more processors cause the system to perform a set of acts comprising;

determining, for one or more printing devices, one or more printing-device error parameters, wherein determining the one or more printing-device error parameters includes determining, for each of the one or more printing devices, that a printing-device error has occurred, and wherein the one or more printing-device error parameters comprise an error code, a print counter, and a timestamp, the print counter indicating number of pages printed by the one or more printing devices;

determining, for each of the one or more printing devices, one or more error intervals based on the one or more printing-device error parameters, wherein determining the one or more error intervals includes determining successive errors, and wherein each error interval corresponds to a number of pages printed between the successive errors;

determining, for each of the one or more printing devices, error frequencies, wherein the error frequencies correspond to the number of errors per page printed;

defining a plurality of frequency groups scaled according to at least one of a logarithmic scale, a linear scale, or a combination logarithmic and linear scale;

grouping, for each of the one or more printing devices, the determined error frequencies into the respective plurality of scaled frequency groups;

generating, for each of the one or more printing devices, an error frequency code based on which of the plurality of scaled frequency groups the determined error frequencies are grouped into;

determining a health value of each of the one or more printing devices based on the determined error frequency codes, wherein determining the health value includes determining error frequency code distribution and comparing the determined error frequency code distribution with error frequency codes database; and

performing a managing action based on the determined health value of each of the one or more printing devices.

18. The system of claim 17, the set of acts further comprising:

transmitting the determined printing-device error parameters to a server, wherein the server is configured for;

determining, for each of the one or more printing devices, the one or more error intervals based on the one or more printing-device error parameters; and

generating, for each of the one or more printing devices, the error frequency code based on the determined error intervals.

19. The system of claim 17, the set of acts further comprising:

transmitting, to a server, the error frequency code generated for each of the one or more printing devices based on the determined error intervals, wherein the server is configured for determining the health value of each of the one or more printing devices based on the error frequency codes.

20. The system of claim 17, wherein performing the managing action based on the determined health value of each of the one or more printing devices comprises transmitting, for each of the one or more printing devices, a message indicating the health value of the printing device.