Realtime schedule management interface

• US 9,830,578 B2
• Filed: 05/30/2014
• Issued: 11/28/2017
• Est. Priority Date: 12/21/2012
• Status: Active Grant

• Current Assignee: Pagerduty, Inc.
• Original Assignee: Pagerduty, Inc.
• Inventors: Solomon, Dan Alexandru, Laban, John Gary Ryan, Enders, Ian Alexander, Basiri, Ali, Miklas, Andrew Gregory
• Primary Examiner(s): Mansfield, Thomas L
• Application Number:
  US14/292,596
• Publication Number:
  US 20140278667A1
• Time in Patent Office: 1,278 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06314 Calendaring for a resource
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.

Claims

1. A method for managing schedules using a network computer that communicates over a wired or wireless network, comprising:

wherein the network computer is arranged to employ one or more processors to perform actions, including;

generating a real-time user interface; and

employing the one or more processors to execute a scheduling application, that performs actions, comprising;

providing a schedule in the real-time user interface that includes representing one or more schedule entries in cells for one or more team members based on information provided by one or more of an external system or an input sensor, wherein a non-transitory computer readable storage media is configured and arranged to store the schedule;

employing one or more restrictions that is associated with the schedule to use the one or more processors to automatically provide the one or more schedule entries based on at least one of a start time or an end time that is associated with the at least one restriction;

employing the one or more processors to automatically provide a plurality of epochs based on an equivalent time period within the schedule where an allocation of team members in the schedule is determined to repeat, wherein jumping forward in time by each repeated epoch at least provides reduced computation of at least a virtual start time;

employing the one or more processors to execute a notification engine to provide one or more notifications to one or more responsible team members based on a reported incident, wherein the responsible team member is automatically determined based on a time that the incident is reported; and

employing the one or more processors to communicate the schedule over the wired or wireless network to a remote network computer that provides one or more team members with online access to the schedule, wherein the schedule is retrieved from the non-transitory processor readable storage media, and wherein the schedule is presented in the real time user interface for display, by the remote computer, to one or more team members, wherein adjacent cells in the schedule representing different team members are automatically differentiated from each other by including one or more additional different graphic feature in the real time interface.

2. The method of claim 1, wherein employing the one or more processors to automatically provide the one or more schedule entries, further comprises, discarding the one or more schedule entries when the start time associated with the one or more restrictions is the same or earlier than a start time for the one or more schedule entries and the end time associated with the one or more restrictions is the same or later than an end time for the one or more schedule entries.

3. The method of claim 1, wherein employing the one or more processors to automatically provide the one or more schedule entries, further comprises, generating another schedule entry when a start time for the one or more schedule entries is earlier than the start time associated with at the one or more restrictions and an end time for the one or more schedule entries is later than the end time associated with the one or more restrictions.

4. The method of claim 1, further comprising, employing the one or more processors to associate a same team member to another schedule entry when the duration of the one or more schedule entries is less than a duration of a shift that is associated with the team member.

5. The method of claim 1, further comprising, when an end of the shift duration is reached for a schedule layer that is included in the schedule and a current team member is assigned to one or more schedule entries that correspond to a portion of the one or more shift durations, employing the one or more processors to rotate a next team member of the schedule layer to be the current team member for another portion of the one or more shift durations.

6. The method of claim 1, further comprising, employing the one or more processors to provide a responsible team member based on the schedule and a time of occurrence of a reported incident.

7. The method of claim 1, further comprising, employing the one or more processors to communicate with one or more monitoring services, wherein the one or more monitoring services provide incident reports.

8. A system arranged for managing schedules over a network, comprising:

a server device, including;

a transceiver that is operative to communicate over the network;

a non-transitive processor readable memory that is operative to store at least instructions; and

one or more processors that are operative to execute instructions that enable actions, including;

generating a real-time user interface; and

employing the one or more processors to execute a scheduling application, that performs actions, comprising;

providing a schedule in the real-time user interface that includes representing one or more schedule entries in cells for one or more team members based on information provided by one or more of an external system or an input sensor, wherein a non-transitory computer readable storage media is configured and arranged to store the schedule;

employing one or more restrictions that is associated with the schedule to use the one or more processors to automatically provide the one or more schedule entries based on at least one of a start time or an end time that is associated with the at least one restriction;

employing the one or more processors to automatically provide a plurality of epochs based on an equivalent time period within the schedule where an allocation of team members in the schedule is determined to repeat, wherein jumping forward in time by each repeated epoch at least provides reduced computation of at least a virtual start time;

employing the one or more processors to execute a notification engine to provide one or more notifications to one or more responsible team members based on a reported incident, wherein the responsible team member is automatically determined based on a time that the incident is reported; and

employing the one or more processors to communicate the schedule over the wired or wireless network to a client device that provides one or more team members with online access to the schedule, wherein the schedule is retrieved from the non-transitory processor readable storage media, and wherein the schedule is presented in the real time user interface for display, by the client device, to one or more team members, wherein adjacent cells in the schedule representing different team members are automatically differentiated from each other by including one or more additional different graphic feature in the real time interface; and

the client device, comprising,

a transceiver that is operative to communicate over the network;

a non-transitive memory that is operative to store at least instructions; and

one or more processor devices that is operative to execute instructions that enable actions, including;

displaying at least a portion of the schedule in a display to one or more team members; and

displaying at least one notification to the at least one team member.

9. The system of claim 8, wherein employing the one or more processors of the server device to automatically provide the one or more schedule entries, further comprises, discarding the one or more schedule entries when the start time associated with the one or more restrictions is the same or earlier than a start time for the one or more schedule entries and the end time associated with the one or more restrictions is the same or later than an end time for the one or more schedule entries.

10. The system of claim 8, wherein employing the one or more processors of the server device to automatically provide the one or more schedule entries, further comprises, generating another schedule entry when a start time for the one or more schedule entries is earlier than the start time associated with at the one or more restrictions and an end time for the one or more schedule entries is later than the end time associated with the one or more restrictions.

11. The system of claim 8, wherein the one or more processors of the server device are operative to enable actions, further comprising, employing the one or more processors to associate a same team member to another schedule entry when the duration of the one or more schedule entries is less than a duration of a shift that is associated with the team member.

12. The system of claim 8, wherein the one or more processors of the server device are operative to enable actions, when an end of the shift duration is reached for a schedule layer that is included in the schedule and a current team member is assigned to one or more schedule entries that correspond to a portion of the one or more shift durations, employing the one or more processors to rotate a next team member of the schedule layer to be the current team member for another portion of the one or more shift durations.

13. The system of claim 8, wherein the one or more processors of the server device are operative to enable actions, including employing another processor to determine a responsible team member based on the schedule and a time of occurrence of a reported incident.

14. The system of claim 8, wherein the one or more processors of the server device are operative to enable actions, including employing another processor to communicate with one or more monitoring services, wherein the one or more monitoring services provide incident reports.

15. A network device that is operative for managing schedules, comprising:

a transceiver that is operative to communicate over a network;

a non-transitory processor readable storage media that is operative to store at least instructions; and

one or more processors that are operative to execute instructions that perform actions, including;

generating a real-time user interface; and

employing the one or more processors to execute a scheduling application, that performs actions, comprising;

providing a schedule in the real-time user interface that includes representing one or more schedule entries in cells for one or more team members based on information provided by one or more of an external system or an input sensor, wherein a non-transitory computer readable storage media is configured and arranged to store the schedule;

employing one or more restrictions that is associated with the schedule to use the one or more processors to automatically provide the one or more schedule entries based on at least one of a start time or an end time that is associated with the at least one restriction;

employing the one or more processors to automatically provide a plurality of epochs based on an equivalent time period within the schedule where an allocation of team members in the schedule is determined to repeat, wherein jumping forward in time by each repeated epoch at least provides reduced computation of at least a virtual start time;

employing the one or more processors to execute a notification engine to provide one or more notifications to one or more responsible team members based on a reported incident, wherein the responsible team member is automatically determined based on a time that the incident is reported; and

employing the one or more processors to communicate the schedule over the wired or wireless network to a remote network computer that provides one or more team members with online access to the schedule, wherein the schedule is retrieved from the non-transitory processor readable storage media, and wherein the schedule is presented in the real time user interface for display, by the remote computer, to one or more team members, wherein adjacent cells in the schedule representing different team members are automatically differentiated from each other by including one or more additional different graphic feature in the real time interface.

16. The network device of claim 15, wherein employing the one or more processors of the network device to automatically provide the one or more schedule entries, further comprises, discarding the one or more schedule entries when the start time associated with the one or more restrictions is the same or earlier than a start time for the one or more schedule entries and the end time associated with the one or more restrictions is the same or later than an end time for the one or more schedule entries.

17. The network device of claim 15, wherein employing the one or more processors of the network device to automatically provide the one or more schedule entries, further comprises, generating another schedule entry when a start time for the one or more schedule entries is earlier than the start time associated with at the one or more restrictions and an end time for the one or more schedule entries is later than the end time associated with the one or more restrictions.

18. The network device of claim 15, wherein the one or more processors of the network device are operative to enable actions, further comprising, employing another processor to associate a same team member to another schedule entry when the duration of the one or more schedule entries is less than a duration of a shift that is associated with the team member.

19. The network device of claim 15, wherein the one or more processors of the network device are operative to enable actions, further comprising, when an end of the shift duration is reached for a schedule layer that is included in the schedule and a current team member is assigned to one or more schedule entries that correspond to a portion of the one or more shift durations, employing the one or more processors of the network device to rotate a next team member of the schedule layer to be the current team member for another portion of the one or more shift durations.

20. The network device of claim 15, wherein the plurality of processors of the network device are operative to enable actions, further comprising, employing the one or more processors to determine a responsible team member based on the schedule and a time of occurrence of a reported incident.

21. A processor readable non-transitory storage media that includes instructions for managing schedules, wherein execution of the instructions by one or more processors for a network computer that performs actions, comprising:

generating a real-time user interface; and

employing the one or more processors to execute a scheduling application, that performs actions, comprising;

providing a schedule in the real-time user interface that includes representing one or more schedule entries in cells for one or more team members based on information provided by one or more of an external system or an input sensor, wherein a non-transitory computer readable storage media is configured and arranged to store the schedule;

employing one or more restrictions that is associated with the schedule to use the one or more processors to automatically provide the one or more schedule entries based on at least one of a start time or an end time that is associated with the at least one restriction;

employing the one or more processors to automatically provide a plurality of epochs based on an equivalent time period within the schedule where an allocation of team members in the schedule is determined to repeat, wherein jumping forward in time by each repeated epoch at least provides reduced computation of at least a virtual start time;

employing the one or more processors to execute a notification engine to provide one or more notifications to one or more responsible team members based on a reported incident, wherein the responsible team member is automatically determined based on a time that the incident is reported; and

employing the one or more processors to communicate the schedule over the wired or wireless network to a remote network computer that provides one or more team members with online access to the schedule, wherein the schedule is retrieved from the non-transitory processor readable storage media, and wherein the schedule is presented in the real time user interface for display, by the remote computer, to one or more team members, wherein adjacent cells in the schedule representing different team members are automatically differentiated from each other by including one or more additional different graphic feature in the real time interface.

22. The media of claim 21, wherein employing the one or more processors of the network device to automatically provide the one or more schedule entries, further comprises, discarding the one or more schedule entries when the start time associated with the one or more restrictions is the same or earlier than a start time for the one or more schedule entries and the end time associated with the one or more restrictions is the same or later than an end time for the one or more schedule entries.

23. The media of claim 21, wherein employing the one or more processors of the network device to automatically provide the one or more schedule entries, further comprises, generating another schedule entry when a start time for the one or more schedule entries is earlier than the start time associated with at the one or more restrictions and an end time for the one or more schedule entries is later than the end time associated with the one or more restrictions.

24. The media of claim 21, further comprising, employing the one or more processors of the network device to associate a same team member to another schedule entry when the duration of the one or more schedule entries is less than a duration of a shift that is associated with the same team member.

25. The media of claim 21, further comprising, when an end of the shift duration is reached for a schedule layer that is included in the schedule and a current team member is assigned to one or more schedule entries that correspond to a portion of the one or more shift durations, employing the one or more processors of the network device to rotate a next team member of the schedule layer to be the current team member for another portion of the one or more shift durations.

26. The media of claim 21, further comprising, employing the one or more processors of the network device to determine a responsible team member based on the schedule and a time of occurrence of a reported incident.