Social networking system communities and associated user privileges implemented using a database system

• US 9,832,156 B2
• Filed: 03/14/2013
• Issued: 11/28/2017
• Est. Priority Date: 03/23/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Lai, Sanjaya, Kuruganti, Aditya, Doshi, Kedar
• Primary Examiner(s): Bates, Kevin
• Assistant Examiner(s): Mahmud, Golam
• Application Number:
  US13/804,246
• Publication Number:
  US 20130254397A1
• Time in Patent Office: 1,720 Days
• Field of Search: 709225
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/40 Support for services or applications

Abstract

Disclosed are methods, apparatus, systems, and computer-readable storage media for providing access to communities of users in an online social network. In some implementations, a server is configured to identify a user identity (ID), received from a computing device, as one of a plurality of first user identities (IDs) of first users belonging to a first community maintained on behalf of a first organization by a social networking system. The computing device can then be provided access to the first community. When a request to access a second community maintained on behalf of a second organization is received from the computing device, the user ID can be identified as one of a plurality of second user IDs of second users belonging to the second community. The computing device can then be provided access to the second community.

Claims

1. A system comprising:

a database system implemented using a server system comprising one or more hardware processors, the database system configurable to cause;

identifying, using the database system, a user identity (ID) received from a computing device as one of a plurality of first user identities (IDs) of first users belonging to a first community maintained on behalf of a first organization by a social networking system associated with the database system, the first users being internal to the first organization, each first user having any one of a plurality of first roles, the first roles comprising an employee of the first organization;

providing, to the computing device, access to the first community responsive to identifying the user ID as one of the first user IDs, the access to the first community defined at least in part by a first set of privileges for the computing device to access first social network data available to the first users and to initiate first social networking actions available to the first users, the first social network data comprising at least a first feed, a plurality of first feed items of the first feed, and a first file, the first social networking actions comprising at least communication through the first feed;

processing, using the database system, a request to access a second community maintained on behalf of a second organization by the social networking system, the request received from the computing device;

identifying, using the database system, the user ID as one of a plurality of second user IDs of second users belonging to the second community, the second users comprising;

an internal subset of second users who are internal to the second organization and external to the first organization, each second user in the internal subset having any one of a plurality of second roles, the second roles comprising a customer of the first organization and a partner of the first organization, and

an external subset of second users who are external to the second organization, the external subset of second users comprising at least a portion of the first users; and

providing, to the computing device, access to the second community responsive to identifying the user ID as one of the second user IDs, the access to the second community defined at least in part by a second set of privileges for the computing device to access second social network data available to the second users and to initiate second social networking actions available to the second users, the second set of privileges being customizable for each second user in the internal subset according to one or more attributes comprising at least a second role of the second user, the customizable second set of privileges for a second user being restricted with respect to the first set of privileges to limit;

access by the second user to the first feed, one or more of the first feed items, and the first file, and

initiation by the second user of communication through the first feed with one or more of the first users not belonging to the second community, subscription to a user-selectable one of a plurality of work records stored in a database of the database system, and interaction with the first file.

2. The system of claim 1, wherein the first set of privileges includes unlimited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of the social networking system.

3. The system of claim 2, wherein the social networking actions include one or more of:

communicating with users via one or more feeds, interacting with records via one or more feeds, interacting with one or more tasks, interacting with one or more business processes, interacting with customer relationship management (CRM) records, following users, following records, uploading files, following groups, joining groups, creating groups, following organizations, joining communities, or creating communities.

4. The system of claim 2, wherein the social network data includes one or more of:

a record, a user profile, a community file, a community feed item, a group file, a group feed item, or one or more CRM objects.

5. The system of claim 4, wherein the CRM objects include one or more of:

a case, an account, an opportunity, a lead, or a contact.

6. The system of claim 1, wherein the second set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of a social networking system in which the second community is maintained.

7. The system of claim 1, wherein the first set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of the social networking system, the limited privileges being defined by a user access model stored as objects in a database of the database system in association with the first community.

8. The system of claim 7, wherein the user access model defines one or more of:

the first set of privileges and the second set of privileges,

a level of visibility of the first users with each other, or

a level of visibility of contact information stored in association with profiles of the first users.

9. The system of claim 1, wherein the first community is accessible to the computing device at a network address configured to include branding information identifying the first community by a first brand.

10. The system of claim 9, wherein the network address includes an organization value identifying the first organization.

11. The system of claim 1, wherein the first community includes one or more first web pages with first branding data providing a first theme and an identification of the first organization, and the second community includes one or more second web pages with second branding data providing a second theme and an identification of the second organization.

12. The system of claim 11, wherein the first branding data excludes branding data of the social networking system.

13. The system of claim 11, wherein the branding data is customizable to include one or more of:

organization-specific colors, organization-specific logos, organization-specific tabs, organization-specific components, or organization-specific navigation options.

14. The system of claim 1, wherein the first users include one or more of:

employees of the first organization, customers of the first organization, or partners of the first organization.

15. The system of claim 14, wherein the employees, customers, and partners each have a respective set of privileges for a computing device to access social network data and initiate social networking actions available to users of the first community, each privileges set being defined by a respective user access model stored as objects in a database of the database system in association with the first community.

16. The system of claim 1, wherein:

providing access to the first community includes sending first social network data of the first community to the computing device, and

providing access to the second community includes sending second social network data of the second community to the computing device.

17. The system of claim 1, the database system further configurable to cause:

detecting one or more user actions with respect to the second community;

identifying the one or more user actions as being associated with the user ID; and

maintaining a session of access to the first community responsive to identifying the one or more user actions as being associated with the user ID.

18. A method comprising:

identifying, through a database system implemented using a server system, a user ID received from a computing device as one of a plurality of first user IDs of first users belonging to a first community maintained on behalf of a first organization by a social networking system associated with the database system, the first users being internal to the first organization each first user having any one of a plurality of first roles, the first roles comprising an employee of the first organization;

providing, to the computing device, access to the first community responsive to identifying the user ID as one of the first user IDs, the access to the first community defined at least in part by a first set of privileges for the computing device to access first social network data available to the first users and to initiate first social networking actions available to the first users, the first social network data comprising at least a first feed, a plurality of first feed items of the first feed, and a first file, the first social networking actions comprising at least communication through the first feed;

receiving, from the computing device, a request to access a second community maintained on behalf of a second organization by the social networking system;

identifying, through the database system, the user ID as one of a plurality of second user IDs of second users belonging to the second community, the second users comprising;

an internal subset of second users who are internal to the second organization and external to the first organization, each second user in the internal subset having any one of a plurality of second roles, the second roles comprising a customer of the first organization and a partner of the first organization, and

an external subset of second users who are external to the second organization, the external subset of second users comprising at least a portion of the first users; and

providing, to the computing device, access to the second community responsive to identifying the user ID as one of the second user IDs, the access to the second community defined at least in part by a second set of privileges for the computing device to access second social network data available to the second users, the second set of privileges being customizable for each second user in the internal subset according to one or more attributes comprising at least a second role of the second user, the customizable second set of privileges for a second user being restricted with respect to the first set of privileges to limit;

access by the second user to the first feed, one or more of the first feed items, and the first file, and

initiation by the second user of communication through the first feed with one or more of the first users not belonging to the second community, subscription to a user-selectable one of a plurality of work records stored in a database of the database system, and interaction with the first file.

20. The method of claim 18, wherein the second set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of a social networking system in which the second community is maintained.

21. The method of claim 18, wherein the first set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of the social networking system, the limited privileges being defined by a user access model stored as objects in a database of the database system in association with the first community.

22. The method of claim 21, wherein the user access model defines one or more of:

the first set of privileges and the second set of privileges,

a level of visibility of the first users with each other, or

a level of visibility of contact information stored in association with profiles of the first users.

23. The method of claim 18, wherein:

providing access to the first community includes sending first social network data of the first community to the computing device, and

providing access to the second community includes sending second social network data of the second community to the computing device.

24. The method of claim 18, further comprising:

detecting one or more user actions with respect to the second community;

identifying the one or more user actions as being associated with the user ID; and

maintaining a session of access to the first community responsive to identifying the one or more user actions as being associated with the user ID.

25. The method of claim 18, wherein the first users include one or more of:

employees of the first organization, customers of the first organization, or partners of the first organization.

26. The method of claim 25, wherein the employees, customers, and partners each have a respective set of privileges for a computing device to access social network data and initiate social networking actions available to users of the first community, each privileges set being defined by a respective user access model stored as objects in a database of the database system in association with the first community.

19. A system comprising:

database system software stored on a non-transitory computer-readable medium for execution by at least one server of a server system associated with a database system, the database system software operable to cause;

identifying, using the database system, a user ID received from a computing device as one of a plurality of first user IDs of first users belonging to a first community maintained on behalf of a first organization by a social networking system associated with the database system, the first users being internal to the first organization, each first user having any one of a plurality of first roles, the first roles comprising an employee of the first organization;

providing, to the computing device, access to the first community responsive to identifying the user ID as one of the first user IDs, the access to the first community defined at least in part by a first set of privileges for the computing device to access first social network data available to the first users and to initiate first social networking actions available to the first users, the first social network data comprising at least a first feed, a plurality of first feed items of the first feed, and a first file, the first social networking actions comprising at least communication through the first feed;

processing, using the database system, a request to access a second community maintained on behalf of a second organization by the social networking system, the request received from the computing device;

identifying, using the database system, the user ID as one of a plurality of second user IDs of second users belonging to the second community, the second users comprising;

an internal subset of second users who are internal to the second organization and external to the first organization, each second user in the internal subset having any one of a plurality of second roles, the second roles comprising a customer of the first organization and a partner of the first organization, and

an external subset of second users who are external to the second organization, the external subset of second users comprising at least a portion of the first users; and

providing, to the computing device, access to the second community responsive to identifying the user ID as one of the second user IDs, the access to the second community defined at least in part by a second set of privileges for the computing device to access second social network data available to the second users and to initiate second social networking actions available to the second users, the second set of privileges being customizable for each second user in the internal subset according to one or more attributes comprising at least a second role of the second user, the customizable second set of privileges for a second user being restricted with respect to the first set of privileges to limit;

access by the second user to the first feed, one or more of the first feed items, and the first file, and

initiation by the second user of communication through the first feed with one or more of the first users not belonging to the second community, subscription to a user-selectable one of a plurality of work records stored in a database of the database system, and interaction with the first file.

27. The system of claim 19, wherein the second set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of a social networking system in which the second community is maintained.

28. The system of claim 19, wherein the first set of privileges includes limited privileges for the computing device to retrieve social network data and initiate social networking actions available to users of the social networking system, the limited privileges being defined by a user access model stored as objects in a database of the database system in association with the first community.

29. The system of claim 28, wherein the user access model defines one or more of:

the first set of privileges and the second set of privileges,

a level of visibility of the first users with each other, or

a level of visibility of contact information stored in association with profiles of the first users.

30. The system of claim 19, wherein:

providing access to the first community includes sending first social network data of the first community to the computing device, and

providing access to the second community includes sending second social network data of the second community to the computing device.

31. The system of claim 19, the database system software further operable to cause:

detecting one or more user actions with respect to the second community;

identifying the one or more user actions as being associated with the user ID; and

maintaining a session of access to the first community responsive to identifying the one or more user actions as being associated with the user ID.

32. The system of claim 19, wherein the first users include one or more of:

employees of the first organization, customers of the first organization, or partners of the first organization.

33. The system of claim 32, wherein the employees, customers, and partners each have a respective set of privileges for a computing device to access social network data and initiate social networking actions available to users of the first community, each privileges set being defined by a respective user access model stored as objects in a database of the database system in association with the first community.