Method and apparatus for content presentation in association with a communication connection
First Claim
1. A method of facilitating presentation of content on a communication device, the method comprising:
- receiving notification of a call from a first communication device;
in response to the notification;
delaying routing of the call without soliciting action by a first operator of the first communication device, wherein said delaying comprises transmitting a signal to the first communication device to delay dialing the call; and
selecting a second operator of a second communication device to receive the call, based on at least one of;
a language of one or more of the first operator and the second operator;
a location of one or more of the first operator and the second operator;
previous interaction between the first operator and the second operator;
a first telephone number of the first communication device; and
a second telephone number to which the call was directed; and
connecting the call to the second communication device after termination of the delay.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus are provided for presenting content to a caller and/or a called party in association with a telephone call or other communication connection. Content may be presented pre-ring (before the called party'"'"'s telephone rings), in-call, and/or post-call, and may be related to a party participating in the call or may be related to a third party. Presentation of specified content may include assisted sharing, wherein both parties view the same content and one guides or assists the other. A received call may be split into signal and voice channels, with the signal channel used to notify a call controller of the call and the voice channel being directed to an agent selected by the call controller to handle the call.
-
Citations
20 Claims
-
1. A method of facilitating presentation of content on a communication device, the method comprising:
-
receiving notification of a call from a first communication device; in response to the notification; delaying routing of the call without soliciting action by a first operator of the first communication device, wherein said delaying comprises transmitting a signal to the first communication device to delay dialing the call; and selecting a second operator of a second communication device to receive the call, based on at least one of; a language of one or more of the first operator and the second operator; a location of one or more of the first operator and the second operator; previous interaction between the first operator and the second operator; a first telephone number of the first communication device; and a second telephone number to which the call was directed; and connecting the call to the second communication device after termination of the delay. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform a method of facilitating presentation of content on a communication device, the method comprising:
-
receiving notification of a call from a first communication device; in response to the notification; delaying routing of the call without soliciting action by a first operator of the first communication device, wherein said delaying comprises transmitting a signal to the first communication device to delay dialing the call; and selecting a second operator of a second communication device to receive the call, based on at least one of; a language of one or more of the first operator and the second operator; a location of one or more of the first operator and the second operator; previous interaction between the first operator and the second operator; a first telephone number of the first communication device; and a telephone number to which the call was directed; and connecting the call to the second communication device after termination of the delay.
-
-
12. An apparatus for facilitating presentation of content on a communication device, the apparatus comprising:
-
one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the apparatus to; receive notification of a call from a first communication device; in response to the notification; delay routing of the call without soliciting action by a first operator of the first communication device, wherein said delaying comprises transmitting a signal to the first communication device to delay dialing the call; and select a second operator of a second communication device to receive the call, based on at least one of; a language of one or more of the first operator and the second operator; a location of one or more of the first operator and the second operator; previous interaction between the first operator and the second operator; a first telephone number of the first communication device; and a second telephone number to which the call was directed; and connect the call to the second communication device after termination of the delay. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
-
Specification