Social media processing with three-dimensional audio

• US 9,838,824 B2
• Filed: 10/18/2016
• Issued: 12/05/2017
• Est. Priority Date: 12/27/2012
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Seligmann, Doree Duncan, John, Ajita, Sammon, Michael J., Skiba, David
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US15/296,883
• Publication Number:
  US 20170041730A1
• Time in Patent Office: 413 Days
• Field of Search: 381303, 381310, 381 17, 381 60
• CPC Class Codes: G06F 3/165 Management of the audio stream, e.g. setting of volume, audio stream path
• CPC Class Codes: H04R 2227/003 Digital PA systems using, e.g. LAN or internet
• CPC Class Codes: H04R 2227/005 Audio distribution systems for home, i.e. multi-room use
• CPC Class Codes: H04R 27/00 Public address systems circuits for preventing acoustic reaction H04R3/02; circuits for distributing signals to loudspeakers H04R3/12; monitoring or testing arrangements for public address systems H04R29/007; amplifiers H03F
• CPC Class Codes: H04S 2400/11 Positioning of individual sound objects, e.g. moving airplane, within a sound field H04S2420/13 takes precedence
• CPC Class Codes: H04S 2420/03 Application of parametric coding in stereophonic audio systems
• CPC Class Codes: H04S 3/002 Non-adaptive circuits, e.g. manually adjustable or static, for enhancing the sound image or the spatial distribution control circuits for electronic adaptation of the sound field H04S7/30
• CPC Class Codes: H04S 3/008 in which the audio signals are in digital form, i.e. employing more than two discrete digital channels data reduction aspects thereof based on psychoacoustics G10L19/02
• CPC Class Codes: H04S 7/302 Electronic adaptation of stereophonic sound system to listener position or orientation H04S7/301 takes precedence
• CPC Class Codes: H04S 7/303 Tracking of listener position or orientation
• CPC Class Codes: H04S 7/304 For headphones
• CPC Class Codes: H04S 7/40 Visual indication of stereophonic sound image

Abstract

According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.

Claims

1. A method comprising:

collecting, by a processor, information from one or more data sources, the collected information comprising data related to one or more communications from at least one of the one or more data sources;

processing, by the processor, the collected information into a plurality of sound sources based on one or more attributes of the collected information;

presenting, by the processor, the plurality of sound sources in a three-dimensional sound space having the plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location; and

initiating, by the processor, a follow-on communication to at least one of the one or more communications based at least in part on a navigation of the user in the three-dimensional sound space.

2. The method of claim 1, wherein the collected information comprises at least in part non-audio data from at least one of the one or more data sources and wherein processing the collected information into a plurality of sound sources further comprises converting the non-audio data to audio data.

3. The method of claim 2, wherein processing the collected information into a plurality of sound sources further comprises grouping the selected sound sources based on the one or more attributes of the collected information and assigning the grouped sound sources to the respective location in the three-dimensional sound space relative to one another based on the one or more attributes of the collected information.

4. The method of claim 2, wherein the non-audio data comprises the attributes of the collected information.

5. The method of claim 4, wherein presenting the plurality of sound sources in a three-dimensional sound space comprises presenting the converted attributes for the sound source or a group of sound sources.

6. The method of claim 1, wherein presenting the plurality of sound sources in the three-dimensional sound space further comprises:

receiving an input from the user to navigate to a new location in the three-dimensional sound space; and

based on the input, changing each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

7. The method of claim 1, wherein the one or more data sources comprise at least one social media network site, wherein the collected information comprises content of at least one social media communication and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one additional social media communication.

8. The method of claim 1, wherein the one or more data sources comprise at least one voicemail system, wherein the collected information comprises at least one voicemail message and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one voice call.

9. The method of claim 1, wherein the one or more data sources comprise at least one contact center system, wherein the collected information relates to a customer contact communication and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one additional customer contact communication.

10. A system comprising:

a processor; and

a memory coupled with the processor and storing a set of instructions which, when executed by the processor, causes the processor to;

collect information from one or more data sources, the collected information comprising data related to one or more communications from at least one of the one or more data sources;

process the collected information into a plurality of sound sources based on one or more attributes of the collected information;

present the plurality of sound sources in a three-dimensional sound space having the plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location; and

initiate a follow-on communication to at least one of the one or more communications based at least in part on a navigation of the user in the three-dimensional sound space.

11. The system of claim 10, wherein the collected information comprises at least in part non-audio data from at least one of the one or more data sources and wherein processing the collected information into a plurality of sound sources further comprises converting the non-audio data to audio data.

12. The system of claim 11, wherein processing the collected information into a plurality of sound sources further comprises grouping the selected sound sources based on the one or more attributes of the collected information and assigning the grouped sound sources to the respective location in the three-dimensional sound space relative to one another based on the one or more attributes of the collected information.

13. The system of claim 11, wherein the non-audio data comprises the attributes of the collected information.

14. The system of claim 13, wherein presenting the plurality of sound sources in a three-dimensional sound space comprises presenting the converted attributes for the sound source or a group of sound sources.

15. The system of claim 10, wherein presenting the plurality of sound sources in the three-dimensional sound space further comprises:

receiving an input from the user to navigate to a new location in the three-dimensional sound space; and

based on the input, changing each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

16. The system of claim 10, wherein the one or more data sources comprise at least one social media network site, wherein the collected information comprises content of at least one social media communication and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one additional social media communication.

17. The system of claim 10, wherein the one or more data sources comprise at least one voicemail system, wherein the collected information comprises at least one voicemail message and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one voice call.

18. The system of claim 10, wherein the one or more data sources comprise at least one contact center system, wherein the collected information relates to a customer contact communication and wherein initiating a follow-on communication to the at least one of the one or more communications comprises initiating at least one additional customer contact communication.

19. A non-transitory computer-readable medium comprising a set of instruction stored therein which, when executed by a processor, causes the processor to:

collect information from one or more data sources, the collected information comprising data related to one or more communications from at least one of the one or more data sources;

process the collected information into a plurality of sound sources based on one or more attributes of the collected information;

present the plurality of sound sources in a three-dimensional sound space having the plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location; and

initiate a follow-on communication to at least one of the one or more communications based at least in part on a navigation of the user in the three-dimensional sound space.

20. The non-transitory computer-readable medium of claim 19, wherein the collected information comprises at least in part non-audio data from at least one of the one or more data sources and wherein processing the collected information into a plurality of sound sources further comprises converting the non-audio data to audio data, grouping the selected sound sources based on the one or more attributes of the collected information and assigning the grouped sound sources to the respective location in the three-dimensional sound space relative to one another based on the one or more attributes of the collected information.