Multi-level content analysis and response

• US 9,842,593 B2
• Filed: 11/14/2014
• Issued: 12/12/2017
• Est. Priority Date: 11/14/2014
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Kumar, Shiv, Bajpay, Paritosh, Singh, Anand K., Tripathi, Satyendra
• Primary Examiner(s): Hang, Vu B
• Application Number:
  US14/541,811
• Publication Number:
  US 20160140965A1
• Time in Patent Office: 1,124 Days
• CPC Class Codes: G06F 40/253 Grammatical analysis; Style critique
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04N 21/233 Processing of audio elementary streams monitoring, identification or recognition of audio in broadcast systems H04H60/58
• CPC Class Codes: H04N 21/2353 specifically adapted to content descriptors, e.g. coding, compressing or processing of metadata

Abstract

Predetermined services are provided using preset instructions. A transcript of audible content provided over an electronic network and received at a communications device is analyzed to determine whether a trigger is present in the audible content. When the trigger is present in the audible content, preset instructions correlated with the trigger and instructing how to provide a predetermined service are identified. The predetermined service is provided by following the preset instructions.

Claims

1. A method of providing a predetermined service using preset instructions, comprising:

receiving, at a communications device, audible content over an electronic network;

determining whether a triggering condition is present or not for the audible content received;

when the triggering condition is determined to be present, performing transcription of the audible content;

when the triggering condition is determined not to be present, no transcription of the audible content is performed;

when the transcription is performed, analyzing the transcription of the audible content to determine whether a trigger is present in the transcription of the audible content; and

when the trigger is present in the transcription of the audible content, identifying preset instructions correlated with the trigger and providing a predetermined service,

wherein the predetermined service is provided by following the preset instructions, and

wherein the triggering condition includes at least one of a source communication address from which the audible content is sent, and a time at which the audible content is received.

2. The method of claim 1,

wherein the preset instructions are received by a service provider from a first party to correlate speech instructions with actions to take in accordance with the preset instructions.

3. The method of claim 2,

wherein the audible content is a voicemail received by the first party from a second party.

4. The method of claim 2, wherein the audible content is from a television broadcast.

5. The method of claim 2, wherein the service provider analyzes the voicemail, determines that the trigger has been triggered, and identifies the preset instructions.

6. The method of claim 5,

wherein the service provider follows the preset instructions to provide the predetermined service.

7. The method of claim 5,

wherein the service provider provides the preset instructions to a third party to ensure the predetermined service is provided.

8. The method of claim 2, further comprising:

setting the preset instructions based on instructions from the first party received over the electronic network.

9. The method of claim 1,

wherein the preset instructions are correlated with the trigger by setting terminology as the trigger, and providing actions to take when set terminology is received.

10. The method of claim 1, further comprising:

when the triggering condition is the source communication address, retrieving preset instructions based on the source communication address.

11. The method of claim 10, further comprising:

retrieving the trigger based on retrieving the preset instructions; and

analyzing the transcription for the trigger.

12. The method of claim 11,

wherein the trigger comprises a trigger word.

13. The method of claim 10,

wherein the trigger comprises a location determined based on the source communication address.

14. The method of claim 10,

wherein the trigger comprises a date and time at which the audible content is provided.

15. The method of claim 1, further comprising:

analyzing transcripts of additional audible content; and

correlating the audible content with the additional audible content that has been analyzed,

wherein the predetermined service is provided by following the preset instructions for all correlated audible content.

16. The method of claim 1,

wherein the predetermined service comprises generating and sending an alert based on the preset instructions.

17. The method of claim 1, further comprising:

analyzing transcripts of additional audible content;

correlating the audible content with the additional audible content that has been analyzed;

running analytics for the audible content and the additional audible content,

wherein the predetermined service comprises identifying information from the audible content and the additional audible content based on the analysis of the transcripts and analytics run for the audible content and the additional audible content.

18. A tangible computer readable storage medium that stores a computer program, the computer program, when executed by a processor, causing a computer apparatus to perform a process comprising:

receiving audible content over an electronic network;

determining whether a triggering condition is present or not for the audible content received;

when the triggering condition is determined to be present, performing transcription of the audible content;

when the triggering condition is determined not to be present, no transcription of the audible content is performed;

when the transcription is performed, analyzing the transcription of the audible content to determine whether a trigger is present in the transcription of the audible content; and

when the trigger is present in the transcription of the audible content, identifying preset instructions correlated with the trigger and providing a predetermined service,

wherein the predetermined service is provided by following the preset instructions, and

wherein the triggering condition includes at least one of a source communication address from which the audible content is sent, and a time at which the audible content is received.

19. A computer apparatus, comprising:

a memory that stores instructions, and

a processor that executes the instructions,

wherein, when executed by the processor, the instructions cause the processor to perform operations comprising;

receiving audible content over an electronic network;

determining whether a triggering condition is present or not for the audible content received;

when the triggering condition is determined to be present, performing transcription of the audible content;

when the triggering condition is determined not to be present, no transcription of the audible content is performed;

when the transcription is performed, analyzing the transcription of the audible content to determine whether a trigger is present in the transcription of the audible content; and

when the trigger is present in the transcription of the audible content, identifying preset instructions correlated with the trigger and providing a predetermined service,

wherein the predetermined service is provided by following the preset instructions, and

wherein the triggering condition includes at least one of a source communication address from which the audible content is sent, and a time at which the audible content is received.