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Multi-level content analysis and response

  • US 9,842,593 B2
  • Filed: 11/14/2014
  • Issued: 12/12/2017
  • Est. Priority Date: 11/14/2014
  • Status: Active Grant
First Claim
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1. A method of providing a predetermined service using preset instructions, comprising:

  • receiving, at a communications device, audible content over an electronic network;

    determining whether a triggering condition is present or not for the audible content received;

    when the triggering condition is determined to be present, performing transcription of the audible content;

    when the triggering condition is determined not to be present, no transcription of the audible content is performed;

    when the transcription is performed, analyzing the transcription of the audible content to determine whether a trigger is present in the transcription of the audible content; and

    when the trigger is present in the transcription of the audible content, identifying preset instructions correlated with the trigger and providing a predetermined service,wherein the predetermined service is provided by following the preset instructions, andwherein the triggering condition includes at least one of a source communication address from which the audible content is sent, and a time at which the audible content is received.

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