Systems and methods for automatic emergency contact routing
First Claim
1. An automatic emergency routing system comprising:
- storage storing a database including a plurality of emergency call centers, the database providing a location for each emergency call center;
a processing system, including at least one processor and memory, the processing system being configured to;
receive data from a mobile device, the received data including a location of the mobile device and identification information associated with a user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user;
based on the location of the mobile device included in the received data, identify at least one emergency call center included in the database that is associated with the location of the mobile device included in the received data;
if data can be transmitted to the identified emergency call center over a data network, transmit, over the data network to the at least one identified emergency call center, data including the location of the mobile device and the identification information associated with the user; and
if data cannot be transmitted to the at least one identified emergency call center over the data network, generate voice message identifying the location of the mobile device and the identification information associated with the user and play, over a telephone network, the generated voice message.
1 Assignment
0 Petitions
Accused Products
Abstract
An emergency routing apparatus may include receiving a request for help from a portable device and processing the request to contact an appropriate emergency call center. The emergency call center may be determined based on location of the mobile device that is received with the request for help. If a connection can be established over a first communication link, the request for help may be transmitted to the emergency call center over the first communication link. If a connection cannot be established over the first communication link, another communication link may be used to transmit the request for help to the emergency call center. Transmitting the request for help over the other communication link may include dialing a phone number of the emergency call center and playing a message with the request for help over the other communication link.
20 Citations
20 Claims
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1. An automatic emergency routing system comprising:
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storage storing a database including a plurality of emergency call centers, the database providing a location for each emergency call center; a processing system, including at least one processor and memory, the processing system being configured to; receive data from a mobile device, the received data including a location of the mobile device and identification information associated with a user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user; based on the location of the mobile device included in the received data, identify at least one emergency call center included in the database that is associated with the location of the mobile device included in the received data; if data can be transmitted to the identified emergency call center over a data network, transmit, over the data network to the at least one identified emergency call center, data including the location of the mobile device and the identification information associated with the user; and if data cannot be transmitted to the at least one identified emergency call center over the data network, generate voice message identifying the location of the mobile device and the identification information associated with the user and play, over a telephone network, the generated voice message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer implemented method for routing an emergency request, the method comprising:
- receiving, from a portable device, data indicating a request for help and including location of the portable device and identification information associated with a user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user;
transmitting, to a server, a request for information about an emergency call center that is associated with the location of the portable device included in the received data, the request including the location of the portable device;
receiving, from the server, a phone number and a data network destination of the emergency call center that is associated with the location of the portable device;
determining if data can be transmitted to the data network destination of the emergency call center that is associated with the location of the portable device;
if data can be transmitted to the data network destination of the emergency call center that is associated with the location of the portable device, transmitting, to the data network destination, data including the location of the portable device and the identification information associated with the user; and
if data cannot be transmitted to the data network destination of the emergency call center that is associated with the location of the portable device, generating an audio signal identifying the location of the portable device and identification information associated with the user, automatically dialing the received phone number to place a call to the emergency call center that is associated with the location of the mobile device, and playing the audio signal when the emergency call center answers the call. - View Dependent Claims (16, 17)
- receiving, from a portable device, data indicating a request for help and including location of the portable device and identification information associated with a user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user;
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18. A non-transitory computer-readable storage medium having stored therein a program executed by a computer of an emergency routing apparatus, the program, when executed, causing the computer to at least:
- receive, from a portable device, data indicating a request for help and including location of the portable device and identification information associated with the user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user;
determine an emergency call center associated with the location of the portable device included in the received data from the portable device;
determine if data can be transmitted to the determined emergency call center over a first communication link;
if it is determined that data can be transmitted to the determined emergency call center over the first communication link, transmit, using the first communication link, to the determined emergency call center data including the location of the portable device and the identification information associated with the user; and
if it is determined that data cannot be transmitted to the determined emergency call center over the first communication link, generate an audio signal including the location of the portable device and the identification information associated with the user, and play the generated audio signal for the determined emergency call center using a second communication link. - View Dependent Claims (19, 20)
- receive, from a portable device, data indicating a request for help and including location of the portable device and identification information associated with the user, the identification information associated with the user includes at least one of sound, heart rate, or temperature of the user;
Specification