Digital bank branch

• US 9,846,906 B1
• Filed: 02/28/2013
• Issued: 12/19/2017
• Est. Priority Date: 02/28/2013
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Acharya, Ravi, Beck, Jonathan S., Morton, Shawn, Lee, Sih
• Primary Examiner(s): Shrestha, Bijendra K
• Application Number:
  US13/780,143
• Time in Patent Office: 1,755 Days
• Field of Search: 705 35
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

A digital bank branch system is provided for associating a customer communicating over a network with a banking host system with a physical bank branch. The digital bank branch system includes at least one computer memory storing customer information and instructions and at least one computer processor accessing and executing the stored instructions to perform multiple steps. The steps may include associating each customer with a local bank branch, the association accomplished based on at least one of a customer address, a physical customer location and a customer selection of the local bank branch. The system may further provide a local branch information area at a web address, the local branch information area accessible over the network including information relevant to the local bank branch. The system may additionally generate alerts relevant to the local bank branch, select a channel for distribution of the alerts from a plurality of available channels based on the customer information stored in the computer memory, the available channels including at least email, text message, and social media channels; and distribute the alert over the selected channel.

Claims

1. A digital bank branch system for associating a customer communicating over a network with a banking host computing system with a physical bank branch, the digital bank branch system comprising:

at least one computer memory at the banking host computing system storing customer information and instructions; and

at least one computer processor at the banking host computing system accessing and executing the stored instructions to perform steps including;

providing a bank web site from the bank host computing system accessible to mobile user devices over the Internet, the bank web site offering customers a selection interface enabling changing of a default bank branch by selecting as a local bank branch at least one physical bank branch from multiple selectable physical bank branches;

providing each customer with a selectable link to a digital branch web page connecting each customer with the selected local bank branch, the selectable link accessible from a customer accounts page of the bank web site provided by the host banking computing system;

providing a local branch information area at the digital branch web page, the local branch information area accessible over the Internet including information relevant to the selected local bank branch including at least one of images of local bank branch personnel and biographical information of local bank branch personnel;

implementing an alert generator for generating alerts relevant to the selected local bank branch for delivery over a distribution channel;

selecting the distribution channel for distribution of the alerts relevant to the selected local bank branch from a plurality of available channels based on a determination from a customer monitor that the customer is using a particular mobile user device for communicating with the bank host system over the Internet, the available channels including at least email, text message, and social media channels; and

distributing the alerts over the selected channel to the mobile user device.

2. The system of claim 1, further comprising providing an appointment scheduling interface on the digital branch web page allowing the customers to select an appointment time and a preferred banker.

3. The system of claim 2, wherein the scheduled appointments are video appointments.

4. The system of claim 1, wherein the steps additionally include providing a social media sharing option on the digital branch web page allowing customers to share information displayed through the digital branch system on social media systems.

5. The system of claim 1, further comprising locating a customer based on at least one of an IP address, GPS technology and point of purchase data.

6. The system of claim 5, further comprising providing offers to the located customer through the selected channel based on the customer location.

7. The system of claim 1, further comprising monitoring customer purchasing behavior and storing the captured data for offer generation.

8. The system of claim 1, wherein the information includes photos and profiles of bankers and branch employees.

9. The system of claim 1, wherein the information additionally includes address, phone number, branch hours, and open or closed status of the local bank branch.

10. The system of claim 1, further comprising an image capturing device showing the local bank branch in real time.

11. The system of claim 1, wherein the selection interface for allowing each customer to select multiple local branches allows selection of times for displaying relevant branch information when multiple local branches are selected.

12. The system of claim 1, further comprising providing an interface facilitating customer review of the local bank branches.

13. The system of claim 1, further comprising providing an interface allowing the customer to change the selected local bank branch.

14. The system of claim 1, further comprising providing an interface allowing each customer to search for a corresponding local bank branch.

15. A digital bank branch method for associating a customer communicating over a network with a banking host computing system with a physical bank branch, the digital bank branch method comprising:

storing, in at least one computer memory at the banking host computing system, customer information and instructions; and

accessing and executing the stored instructions using at least one computer processor at the banking host computing system to perform steps including;

providing a bank web site from the bank host computing system accessible to mobile user devices over the Internet, the bank web site offering customers a selection interface enabling changing of a default bank branch by selecting as a local bank branch at least one physical bank branch from multiple selectable physical bank branches;

providing each customer with a selectable link to a digital branch web page connecting each customer with the selected local bank branch, the selectable link accessible from a customer accounts page of the bank web site provided by the banking host computing system;

providing a local branch information area at the digital branch web page, the local branch information area accessible over the Internet including information relevant to the selected local bank branch including at least one of images of local bank branch personnel and biographical information of local bank branch personnel;

implementing an alert generator for generating alerts relevant to the selected local bank branch for delivery over a distribution channel;

selecting the distribution channel for distribution of the alerts relevant to the selected local bank branch from a plurality of available channels based on a determination from a customer monitor that the customer is using a particular mobile user device for communicating with the bank host system over the Internet, the available channels including at least email, text message, and social media channels; and

distributing the alerts over the selected channel to the mobile user device.

16. The method of claim 15, further comprising providing an appointment scheduling interface on the digital branch web page allowing the customers to select an appointment time and a preferred banker.

17. The method of claim 16, wherein the scheduled appointments are video appointments.

18. The method of claim 15, wherein the steps additionally include providing a social media sharing option on the digital branch web page allowing customers to share information displayed through the digital branch system on social media systems.

19. The system of claim 15, further comprising locating a customer based on at least one of an IP address, GPS technology and point of purchase data.

20. The method of claim 19, further comprising providing offers to the located customer through the selected channel based on the customer location.

21. The method of claim 15, further comprising monitoring customer purchasing behavior and storing the captured data for offer generation.

22. The method of claim 15, wherein the information includes photos and profiles of bankers and branch employees.

23. The method of claim 15, wherein the information additionally includes address, phone number, branch hours, and open or closed status of the local bank branch.

24. The method of claim 15, further comprising an image capturing device showing the local bank branch in real time.

25. The method of claim 15, wherein the a selection interface for allowing each customer to select multiple local branches allows selection of times for displaying relevant branch information when multiple local branches are selected.

26. The method of claim 15, further comprising providing an interface facilitating customer review of the local bank branches.

27. The method of claim 15, further comprising providing an interface allowing the customer to change the selected local bank branch.

28. The method of claim 15, further comprising providing an interface allowing each customer to search for a corresponding local bank branch.