Digital bank branch
First Claim
1. A digital bank branch system for associating a customer communicating over a network with a banking host computing system with a physical bank branch, the digital bank branch system comprising:
- at least one computer memory at the banking host computing system storing customer information and instructions; and
at least one computer processor at the banking host computing system accessing and executing the stored instructions to perform steps including;
providing a bank web site from the bank host computing system accessible to mobile user devices over the Internet, the bank web site offering customers a selection interface enabling changing of a default bank branch by selecting as a local bank branch at least one physical bank branch from multiple selectable physical bank branches;
providing each customer with a selectable link to a digital branch web page connecting each customer with the selected local bank branch, the selectable link accessible from a customer accounts page of the bank web site provided by the host banking computing system;
providing a local branch information area at the digital branch web page, the local branch information area accessible over the Internet including information relevant to the selected local bank branch including at least one of images of local bank branch personnel and biographical information of local bank branch personnel;
implementing an alert generator for generating alerts relevant to the selected local bank branch for delivery over a distribution channel;
selecting the distribution channel for distribution of the alerts relevant to the selected local bank branch from a plurality of available channels based on a determination from a customer monitor that the customer is using a particular mobile user device for communicating with the bank host system over the Internet, the available channels including at least email, text message, and social media channels; and
distributing the alerts over the selected channel to the mobile user device.
1 Assignment
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Accused Products
Abstract
A digital bank branch system is provided for associating a customer communicating over a network with a banking host system with a physical bank branch. The digital bank branch system includes at least one computer memory storing customer information and instructions and at least one computer processor accessing and executing the stored instructions to perform multiple steps. The steps may include associating each customer with a local bank branch, the association accomplished based on at least one of a customer address, a physical customer location and a customer selection of the local bank branch. The system may further provide a local branch information area at a web address, the local branch information area accessible over the network including information relevant to the local bank branch. The system may additionally generate alerts relevant to the local bank branch, select a channel for distribution of the alerts from a plurality of available channels based on the customer information stored in the computer memory, the available channels including at least email, text message, and social media channels; and distribute the alert over the selected channel.
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Citations
28 Claims
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1. A digital bank branch system for associating a customer communicating over a network with a banking host computing system with a physical bank branch, the digital bank branch system comprising:
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at least one computer memory at the banking host computing system storing customer information and instructions; and at least one computer processor at the banking host computing system accessing and executing the stored instructions to perform steps including; providing a bank web site from the bank host computing system accessible to mobile user devices over the Internet, the bank web site offering customers a selection interface enabling changing of a default bank branch by selecting as a local bank branch at least one physical bank branch from multiple selectable physical bank branches; providing each customer with a selectable link to a digital branch web page connecting each customer with the selected local bank branch, the selectable link accessible from a customer accounts page of the bank web site provided by the host banking computing system; providing a local branch information area at the digital branch web page, the local branch information area accessible over the Internet including information relevant to the selected local bank branch including at least one of images of local bank branch personnel and biographical information of local bank branch personnel; implementing an alert generator for generating alerts relevant to the selected local bank branch for delivery over a distribution channel; selecting the distribution channel for distribution of the alerts relevant to the selected local bank branch from a plurality of available channels based on a determination from a customer monitor that the customer is using a particular mobile user device for communicating with the bank host system over the Internet, the available channels including at least email, text message, and social media channels; and distributing the alerts over the selected channel to the mobile user device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A digital bank branch method for associating a customer communicating over a network with a banking host computing system with a physical bank branch, the digital bank branch method comprising:
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storing, in at least one computer memory at the banking host computing system, customer information and instructions; and accessing and executing the stored instructions using at least one computer processor at the banking host computing system to perform steps including; providing a bank web site from the bank host computing system accessible to mobile user devices over the Internet, the bank web site offering customers a selection interface enabling changing of a default bank branch by selecting as a local bank branch at least one physical bank branch from multiple selectable physical bank branches; providing each customer with a selectable link to a digital branch web page connecting each customer with the selected local bank branch, the selectable link accessible from a customer accounts page of the bank web site provided by the banking host computing system; providing a local branch information area at the digital branch web page, the local branch information area accessible over the Internet including information relevant to the selected local bank branch including at least one of images of local bank branch personnel and biographical information of local bank branch personnel; implementing an alert generator for generating alerts relevant to the selected local bank branch for delivery over a distribution channel; selecting the distribution channel for distribution of the alerts relevant to the selected local bank branch from a plurality of available channels based on a determination from a customer monitor that the customer is using a particular mobile user device for communicating with the bank host system over the Internet, the available channels including at least email, text message, and social media channels; and distributing the alerts over the selected channel to the mobile user device. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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Specification