Systems and methods for claims processing via mobile device
First Claim
1. A system, comprising:
- a processor; and
memory coupled to the processor, the memory storing instructions that cause the processor executing the instructions to effectuate operations comprising;
receiving a wireless communication comprising a unique identifier of a mobile device;
retrieving user and policy information based on the unique identifier;
confirming an identity of a user of the mobile device based on the user and policy information; and
generating an incident report comprising a location of the mobile device and incident information, wherein the incident information is received via a communication protocol and comprises;
a video image relating to a vehicle from the mobile device;
if the communication protocol comprises cellular;
identifying a network cell in communication with the mobile device,determining a location of the network cell, based on the location of the network cell,determining a coverage area of the network cell, and associating the coverage area of the network cell with the location of the mobile device; and
if the communication protocol comprises Wi-Fi;
determining a beacon of a Wi-Fi access point in communication with the mobile device,based on the beacon, determining a location of the Wi-Fi access point,based on the location of the Wi-Fi access point, determining a coverage area of the Wi-Fi access point, and associating the coverage area of the Wi-Fi access point with the location of the mobile device; and
determining that the incident information is being received live from the mobile device;
determining that a provider of the live incident information is the user;
responsive to determining that the incident information is being received live from the user, establishing a dialog with the user to update the incident report;
receiving a request for an incident response service; and
based on the policy information, dispatching a rental vehicle to the location of the mobile device in response to the request.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system and computer-usable medium are disclosed for the processing of information collected by a mobile device at the site of an incident. An incident information processing system, comprising an incident location information module, receives incident information provided in a communication originated from a mobile device. The received incident information is processed by the incident location information module to provide location information, which is then used to provide incident response services. Image and audio information relating to the incident are likewise provided by the mobile device for processing into incident information. Incident statement questions are generated by the incident information processing system and are then presented via the mobile device for response by various parties associated with the incident. Responses to the questions are collected via the mobile device, processed into incident statements, and stored in the incident information and claims repository.
35 Citations
12 Claims
-
1. A system, comprising:
-
a processor; and memory coupled to the processor, the memory storing instructions that cause the processor executing the instructions to effectuate operations comprising; receiving a wireless communication comprising a unique identifier of a mobile device; retrieving user and policy information based on the unique identifier; confirming an identity of a user of the mobile device based on the user and policy information; and generating an incident report comprising a location of the mobile device and incident information, wherein the incident information is received via a communication protocol and comprises; a video image relating to a vehicle from the mobile device; if the communication protocol comprises cellular; identifying a network cell in communication with the mobile device, determining a location of the network cell, based on the location of the network cell, determining a coverage area of the network cell, and associating the coverage area of the network cell with the location of the mobile device; and if the communication protocol comprises Wi-Fi; determining a beacon of a Wi-Fi access point in communication with the mobile device, based on the beacon, determining a location of the Wi-Fi access point, based on the location of the Wi-Fi access point, determining a coverage area of the Wi-Fi access point, and associating the coverage area of the Wi-Fi access point with the location of the mobile device; and determining that the incident information is being received live from the mobile device; determining that a provider of the live incident information is the user; responsive to determining that the incident information is being received live from the user, establishing a dialog with the user to update the incident report; receiving a request for an incident response service; and based on the policy information, dispatching a rental vehicle to the location of the mobile device in response to the request. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method comprising:
-
receiving a wireless communication comprising a unique identifier of a mobile device; retrieving user and policy information based on the unique identifier; confirming an identity of a user of the mobile device based on the user and policy information; and generating an incident report comprising a location of the mobile device and incident information, wherein the incident information is received via a communication protocol and comprises a video image relating to a vehicle from the mobile device; if the communication protocol comprises cellular; identifying a network cell in communication with the mobile device, determining a location of the network cell, based on the location of the network cell, determining a coverage area of the network cell, and associating the coverage area of the network cell with the location of the mobile device; and if the communication protocol comprises Wi-Fi; determining a beacon of a Wi-Fi access point in communication with the mobile device, based on the beacon, determining a location of the Wi-Fi access point, based on the location of the Wi-Fi access point, determining a coverage area of the Wi-Fi access point, and associating the coverage area of the Wi-Fi access point with the location of the mobile device; and determining that the incident information is being received live from the mobile device; determining that the provider of the live incident information is the user; responsive to determining that the incident information is being received live from the user, establishing a dialog with the user to update the incident report; receiving a request for an incident response service; and based on the policy information, dispatching a rental vehicle to the location of the mobile device in response to the request. - View Dependent Claims (8, 9, 10, 11, 12)
-
Specification