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Systems and methods for claims processing via mobile device

  • US 9,846,911 B1
  • Filed: 07/25/2008
  • Issued: 12/19/2017
  • Est. Priority Date: 07/25/2008
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a processor; and

    memory coupled to the processor, the memory storing instructions that cause the processor executing the instructions to effectuate operations comprising;

    receiving a wireless communication comprising a unique identifier of a mobile device;

    retrieving user and policy information based on the unique identifier;

    confirming an identity of a user of the mobile device based on the user and policy information; and

    generating an incident report comprising a location of the mobile device and incident information, wherein the incident information is received via a communication protocol and comprises;

    a video image relating to a vehicle from the mobile device;

    if the communication protocol comprises cellular;

    identifying a network cell in communication with the mobile device,determining a location of the network cell, based on the location of the network cell,determining a coverage area of the network cell, and associating the coverage area of the network cell with the location of the mobile device; and

    if the communication protocol comprises Wi-Fi;

    determining a beacon of a Wi-Fi access point in communication with the mobile device,based on the beacon, determining a location of the Wi-Fi access point,based on the location of the Wi-Fi access point, determining a coverage area of the Wi-Fi access point, and associating the coverage area of the Wi-Fi access point with the location of the mobile device; and

    determining that the incident information is being received live from the mobile device;

    determining that a provider of the live incident information is the user;

    responsive to determining that the incident information is being received live from the user, establishing a dialog with the user to update the incident report;

    receiving a request for an incident response service; and

    based on the policy information, dispatching a rental vehicle to the location of the mobile device in response to the request.

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