Automatic determination of caller identification data in outgoing calls

• US 9,848,078 B2
• Filed: 05/09/2016
• Issued: 12/19/2017
• Est. Priority Date: 06/26/2015
• Status: Active Grant

• Current Assignee: ICE Mortgage Technology, Inc. (Intercontinental Exchange, Inc.)
• Original Assignee: Velocify, Inc. (Intercontinental Exchange, Inc.)
• Inventors: Goyal, Manoj, Lee, Shze Chew, Hedges, Nicholas
• Primary Examiner(s): Moore, Ian N
• Assistant Examiner(s): Van Roie, Justin T
• Application Number:
  US15/149,589
• Publication Number:
  US 20160381215A1
• Time in Patent Office: 589 Days
• CPC Class Codes: G06F 16/29 Geographical information databases
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: H04L 61/106 across networks, e.g. mapping telephone numbers to data network addresses
• CPC Class Codes: H04M 2203/152 Temporary dial plan
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 7/0021 Details of Application Programming Interfaces
• CPC Class Codes: H04W 8/183 Processing at user equipment or user record carrier

Abstract

Automatic determination of caller identification information and encoding of such information in outgoing data requests, such a API calls to a call management component, are disclosed herein. The caller identification information may be determined by analyzing information associated with a call target to determine if the target has a custom outbound telephone number assigned, was contacted through a specific campaign, has local geographic data, is being called from a specific entity, or is being made from a call originator with a specific outbound number set. The system may execute machine learning on previous calling data in order to update caller identification selection models used for other outgoing calls.

Claims

1. An automated caller identification selection system comprising:

one or more hardware computer processors; and

a non-transitory computer readable medium storing instructions executable by the one or more hardware computer processors to;

select, from a call target database, a particular call target of a plurality of potential call targets;

determine caller identification information to include in an outbound telephone call initiated by the automated caller identification selection system to the particular call target, wherein determining an outbound telephone number comprises;

access one or more fields of a database record associated with the particular call target, the one or more fields configured to store information indicative of geographic indicators;

if the one or more fields does not include a geographic indicator associated with the particular call target;

access demographic information associated with the particular call target from one or more third party databases; and

determine the geographic indicator for the particular call target based on the accessed demographic information;

determine two or more telephone area codes associated with the geographic indicator;

access a predictive analysis database storing, for each of a plurality of telephone area codes, a response rate indicating a relationship between calls made to the telephone area code, and calls to that telephone area code that were answered;

identify, based on the predictive analysis database, one of the two or more telephone area codes associated with the geographic indicator having a highest response rate, and selecting a telephone number with the identified area code as the outbound telephone number; and

automatically initiate a telephone call between a call originator and the particular call target with caller identification information in the telephone call set to the identified outbound telephone number so that a calling device of the particular call target displays the identified outbound telephone number as caller identification information for the telephone call, and after the call is initiated, transfer the call to a transfer entity having a telephony device replacing the call originator, wherein the outbound telephone number is displayed as caller identification information on the telephony device of the transfer entity.

2. The automated caller identification selection system of claim 1, wherein identifying the outbound telephone number is further based on additional demographic information, wherein the system is further configured to:

access one or more databases including the additional demographic information associated with the particular call target or a geographic marker associated with the particular call target, the additional demographic information including at least one of;

an income or estimated income;

an age;

an education level;

an employment status;

credit score; and

assets.

3. The automated caller identification selection system of claim 1, wherein the two or more telephone area codes associated with the geographic indicator comprise area codes having a same geographic identifier as the geographic indicator associated with the particular call target.

4. The automated caller identification selection system of claim 1, wherein the geographic indicator is associated with an IP address associated with an electronic device of the particular call target.

5. An automated caller identification selection system comprising:

one or more hardware computer processors; and

a non-transitory computer readable medium storing instructions executable by the one or more hardware computer processors to;

select, from a call target database, a particular call target of a plurality of potential call targets;

determine caller identification information to include in an outbound telephone call initiated by the automated caller identification selection system to the particular call target, wherein determining an outbound telephone number comprises;

access one or more fields of a database record associated with the particular call target, the one or more fields configured to store information indicative of geographic indicators;

determine two or more telephone area codes associated with a geographic indicator associated with the particular call target;

access a predictive analysis database storing, for each of a plurality of telephone area codes, a response rate indicating a relationship between calls made to the telephone area code, and calls to that telephone area code that were answered;

identify, based on the predictive analysis database, one of the two or more telephone area codes associated with the geographic indicator having a highest response rate, and selecting a telephone number with the identified area code as the outbound telephone number; and

automatically initiate a telephone call between a call originator and the particular call target with caller identification information in the telephone call set to the identified outbound telephone number so that a calling device of the particular call target displays the identified outbound telephone number as caller identification information for the telephone call, and after the call is initiated, transfer the call to a transfer entity having a telephony device replacing the call originator, wherein the outbound telephone number is displayed as caller identification information on the telephony device of the transfer entity.

6. The automated caller identification selection system of claim 5, wherein determining an outbound telephone number comprises:

if the one or more fields does not include a geographic indicator associated with the particular call target;

access demographic information associated with the particular call target from one or more third party databases; and

determine the geographic indicator for the particular call target based on the accessed demographic information.

7. The automated caller identification selection system of claim 5, wherein a geographic marker associated with the particular call target is selected from a plurality of geographic markers based on times of entry of the plurality of geographic markers into the call target database.

8. The automated caller identification selection system of claim 5, wherein a geographic marker associated with the particular call target is selected from a plurality of geographic markers based on address supplied by the particular call target.

9. An automated caller identification selection system comprising:

one or more hardware computer processors; and

a non-transitory computer readable medium storing instructions executable by the one or more hardware computer processors to;

select, from a call target database, a particular call target of a plurality of potential call targets;

determine caller identification information to include in an outbound telephone call initiated by the automated caller identification selection system to the particular call target, wherein determining an outbound telephone number comprises;

access one or more area code fields of a database record associated with the particular call target, the one or more area code fields storing one or more area codes of telephone numbers associated with the call target;

access a predictive analysis database storing, for each of a plurality of telephone area codes, a response rate indicating a relationship between calls made to the telephone area code, and calls to that telephone area code that were answered;

identify, based on the predictive analysis database, the telephone area code of the one or more area codes having a highest response rate and selecting a telephone number with the identified area code as the outbound telephone number; and

automatically initiate a telephone call between a call originator and the particular call target with caller identification information in the telephone call set to the identified outbound telephone number so that a calling device of the particular call target displays the identified outbound telephone number as caller identification information for the telephone call, and after the call is initiated, transfer the call to a transfer entity having a telephony device replacing the call originator, wherein the outbound telephone number is displayed as caller identification information on the telephony device of the transfer entity.