Methods, apparatus and computer program products for dispatching and prioritizing communication of generic-recipient messages to recipients

• US 9,848,086 B2
• Filed: 02/23/2004
• Issued: 12/19/2017
• Est. Priority Date: 02/23/2004
• Status: Active Grant

• Current Assignee: Nokia Technologies Oy (Nokia Corporation)
• Original Assignee: Nokia Technologies Oy (Nokia Corporation)
• Inventors: Zilliacus, Martin, Koli, Ari
• Primary Examiner(s): JAKOVAC, RYAN J
• Application Number:
  US10/784,450
• Publication Number:
  US 20050198183A1
• Time in Patent Office: 5,048 Days
• Field of Search: 709206, 709207, 358402, 370392
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components

Abstract

Devices, methods and computer program products are provided for dispatching messages to recipients and for prioritizing the dispatch of generic-recipient messages. The device and methods are generally automatic and, thus, require minimal manual intervention by system administrators. Further, the devices and methods are capable of supporting both local and remote message dispatching so as to optimize the system and achieve a lowest cost alternative. In addition, the devices and methods of the present invention dispatch messages over various communication means, such as short-range wireless, Internet, cellular networks and the like.

Claims

1. A method comprising:

receiving a generic-recipient message by a network hub;

determining predefined attributes of the message, wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determining a type of communication medium of the message;

determining one or more potential recipients for the message based, at least in part, on the determined type and the predefined attributes by comparing the predefined attributes of the message with stored information related to potential recipients, wherein the stored information includes information identifying one or more receiving devices associated with the potential recipients, and wherein the one or more potential recipients are individuals;

displaying the message on a display viewable by the one or more potential recipients; and

dispatching the message to the one or more receiving devices of one or more determined recipients.

2. The method of claim 1, wherein the message is dispatched internally within a physical confines of the network hub using a short-range wireless communication, or wherein the message is dispatched externally beyond the physical confines of the network hub using a Short Message Service message, a Multimedia Message Service message, an electronic mail message or a voice message.

3. The method of claim 1, further comprising:

determining that one or more acknowledgments by the one or more determined recipients are not received by the network hub within a specified period of time; and

causing, at least in part, a dispatch of the message to a supervisor of the one or more determined recipients.

37. The method of claim 1, wherein directing dispatch of the message to the one or more determined recipients includes assigning recipient Radio Frequency identifiers, associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message, to the message, and dispatching the message when the radio frequency tag or the radio frequency tag reader is placed in proximity to the network hub.

43. The method of claim 1, further comprising:

recording the one or more determined recipients and an acknowledgement that the one or more determined recipients has received the message in message information associated with the message.

44. The method of claim 1, wherein the stored information includes information indicating whether the one or more receiving devices are capable of communicating in short-range wireless communication.

45. The method of claim 1, wherein the displaying of the message on the display viewable by the one or more potential recipients is performed before the dispatching of the message to the one or more receiving devices of the one or more determined recipients.

4. A method comprising:

receiving a generic-recipient message by a network hub;

determining predefined attributes of the message, wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determining a type of communication medium of the message;

determining whether the message has priority based, at least in part, on the determined type and on the predefined attributes by comparing the predefined attributes of the message with pre-stored priority information;

prioritizing the message when a determination is made that the message has priority;

displaying the message on a display viewable by the one or more potential recipients;

dispatching the message to one or more receiving devices of one or more determined recipients based on the priority,

wherein the one or more determined recipients are individuals,

wherein the one or more potential recipients are determined by comparing the predefined attributes of the message with stored information related to the potential recipients, and

wherein the stored information includes information identifying the one or more receiving devices.

5. The method of claim 4, wherein determining whether the message has priority based on the predefined attributes further comprises determining whether the message has display priority based on the predefined attributes.

6. The method of claim 5, wherein prioritizing the message when a determination is made that the message has priority further comprises prioritizing a display of the message when a determination is made that the message has display priority.

7. The method of claim 6, wherein prioritizing the display of the message when a determination is made that the message has display priority further comprises directing display of the message in a prominent position on the display associated with the network hub.

8. The method of claim 4, wherein determining whether the message has priority based, at least in part, on the predefined attributes further comprises determining whether the message has dispatch priority based, at least in part, on the predefined attributes.

9. The method of claim 4, wherein prioritizing the message when a determination is made that the message has priority further comprises prioritizing the dispatch of the message when a determination is made that the message has dispatch priority.

10. The method of claim 9, wherein prioritizing the dispatch of the message when a determination is made that the message has dispatch priority further comprises prioritizing a communication medium used to dispatch the message when a determination is made that the message has communication medium dispatch priority.

11. The method of claim 9, wherein prioritizing the dispatch of the message when a determination is made that the message has dispatch priority further comprises prioritizing a time of the dispatch of the message when a determination is made that the message has time dispatch priority.

12. The method of claim 4, wherein the message is dispatched internally within a physical confines of the network hub using a short-range wireless communication, or wherein the message is dispatched externally beyond the physical confines of the network hub using a Short Message Service message, a Multimedia Message Service message, an electronic mail message or a voice message.

13. The method of claim 4, wherein the network hub is a wireless network hub.

36. The method of claim 4, further comprising displaying the message on a display responsive to a radio frequency tag or a radio frequency tag reader being placed in proximity to the network hub.

38. The method of claim 4, wherein the determination to dispatch the message is based, at least in part, on when a recipient-assigned Radio Frequency identifier associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message is placed in proximity to the network hub.

14. An apparatus comprising at least one processor and at least one memory storing computer program code, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, cause the apparatus to at least:

receive a generic-recipient message from one or more communication networks;

determine predefined attributes of the message, wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determine a type of communication medium of the message;

determine one or more potential recipients for the message based, at least in part, on the determined type and the predefined attributes by comparing the predefined attributes of the message with stored information related to the potential recipients, wherein the stored information includes information identifying one or more receiving devices associated with the potential recipients, and wherein the one or more potential recipients are individuals;

display the message on a display viewable by the one or more potential recipients; and

dispatch the message to the one or more receiving devices of one or more determined recipients.

15. The apparatus of claim 14, wherein the dispatch of the message is via lower power Radio Frequency.

16. The apparatus of claim 14, wherein the dispatch of the message is via a digital cellular network.

17. The apparatus of claim 14, wherein the dispatch of the message is via a communication network, and the apparatus is further caused, at least in part, to:

determine that one or more acknowledgments by the one or more determined recipients are not received by the network hub within a specified period of time; and

cause, at least in part, a dispatch of the message to a supervisor of the one or more determined recipients.

18. The apparatus of claim 17, wherein the message is dispatched internally within a physical confines of the network hub using a short-range wireless communication, or wherein the message is dispatched externally beyond the physical confines of the network hub using a data network, a Short Message Service network, a Multimedia Message Service network or a telephony network.

19. The apparatus of claim 14, further comprising the display associated with the apparatus that is configured to, under the direction of the at least one memory and stored computer program code, display a message associated with a Radio Frequency identifier.

39. The apparatus of claim 14, wherein the at least one memory and stored computer program, with the at least one processor, cause the apparatus to cause, at least in part, a dispatch of the message to the one or more determined recipients based, at least in part, on the determined type of the communication medium of the message by assigning recipient Radio Frequency identifiers, associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message, to the message, and when the radio frequency tag or the radio frequency tag reader is placed in proximity to the communication networks.

20. An apparatus comprising at least one processor and at least one memory storing computer program code, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, cause the apparatus to at least:

receive a generic-recipient message from one or more communication networks;

determine predefined attributes of the message, wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determine a type of communication medium of the message;

determine whether the message has priority based, at least in part, on the determined type and on the predefined attributes by comparing the predefined attributes of the message with pre-stored priority information;

display the message on a display viewable by the one or more potential recipients; and

dispatch the prioritized message to one or more receiving devices of one or more determined recipients based on the priority,

wherein the one or more determined recipients are individuals,

wherein the one or more potential recipients are determined by comparing the predefined attributes of the message with stored information related to the potential recipients, and

wherein the stored information includes information identifying the one or more receiving devices.

21. The apparatus of claim 20, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, further cause the apparatus to compare the predefined attributes to pre-stored display priority information to determine if the message requires display prioritization.

22. The apparatus of claim 21, further comprising the display associated with the apparatus that is configured to, under the direction of the at least one memory and stored computer program code, display message identifiers to one or more recipients.

23. The apparatus of claim 21, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, further cause the apparatus to display prioritized messages first in a list of messages, display prioritized messages in a new viewable window, or display prioritized messages in a highlighted form.

24. The apparatus of claim 20, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, further cause the apparatus to compare the predefined attributes to pre-stored dispatch priority information to determine if the message requires dispatch prioritization.

25. The apparatus of claim 24, wherein the at least one memory and stored computer program code are configured to, with the at least one processor, further cause the apparatus to provide for dispatch prioritization that includes either prioritizing a time at which messages will be dispatched, prioritizing a communication medium used to dispatch messages or prioritizing recipients of the dispatched message.

40. The apparatus of claim 20, wherein the at least one memory and stored computer program code, with the at least one processor, cause the apparatus to determine to dispatch the prioritized message when a recipient-assigned Radio Frequency identifier associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message is placed in proximity to the one or more communication networks.

26. A non-transitory computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform the following steps:

directing storage of information related to potential message recipients, wherein the stored information includes information identifying one or more receiving devices associated with the potential recipients;

receive a generic-recipient message by a network hub and determining predefined attributes associated with the generic-recipient message, and wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determining a type of communication medium of the message;

determining one or more potential recipients of the generic-recipient message based, at least in part, on the determined type and the predefined attributes by comparing the predefined attributes associated with the message to the stored information related to the potential recipients, wherein the one or more potential recipients are individuals;

displaying the message on a display viewable by the one or more potential recipients; and

dispatching the message to the one or more receiving devices of one or more determined recipients.

27. The non-transitory computer-readable storage medium of claim 26, wherein the apparatus is caused, at least in part, to further perform:

determining the type of the communication medium of the message including instructions configured for determining whether the message is a Short Message Service message, a Multimedia Message Service message, an electronic mail message, or a voice message.

28. The non-transitory computer-readable storage medium of claim 26, wherein the network hub is a wireless network hub, and the apparatus is caused, at least in part, to further perform:

determining that one or more acknowledgments by the one or more determined recipients are not received by the network hub within a specified period of time; and

causing, at least in part, a dispatch of the message to a supervisor of the one or more determined recipients.

29. The non-transitory computer-readable storage medium of claim 26, wherein the apparatus is caused, at least in part, to further perform:

directing display of the message on a display associated with the network hub.

30. The non-transitory computer-readable storage medium of claim 29, wherein the apparatus is caused, at least in part, to further perform:

directing display of the message, which is associated with a Radio Frequency identifier, on a display associated with the network hub, wherein the recipient Radio Frequency identifier is associated with the radio frequency tag or radio frequency tag reader.

31. The non-transitory computer-readable storage medium of claim 26, wherein the message is dispatched internally within a physical confines of the network hub using a short-range wireless communication, or wherein the message is dispatched externally beyond the physical confines of the network hub via a communication medium chosen from the group of communication medium that includes either an Internet communication medium, a Short Message Service communication medium, a Multimedia Message Service communication medium or a telephony medium.

41. The apparatus of claim 26, wherein the directing dispatch of the message to the one or more determined recipients includes assigning recipient Radio Frequency identifiers, associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message, to the message, and dispatching the message when the radio frequency tag or the radio frequency tag reader is placed in proximity to the network hub.

32. A non-transitory computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform the following steps:

directing storage of information related to message priority;

receiving a generic-recipient message by a network hub and determining predefined attributes associated with the generic-recipient message, and wherein the predefined attributes comprise one or more of a sender of the message, a subject of the message, or content of the message;

determining a type of communication medium of the message;

determining whether the message has priority based, at least in part, on the determined type and on the predefined attributes by comparing the predefined attributes associated with the message to the stored information related to message priority;

displaying the message on a display viewable by the one or more potential recipients; and

dispatching the prioritized message to one or more receiving devices of one or more determined recipients based on the priority,

wherein the one or more determined recipients are individuals,

wherein the one or more potential recipients are determined by comparing the predefined attributes of the message with stored information related to potential recipients, and

wherein the stored information includes information identifying the one or more receiving devices.

33. The non-transitory computer-readable storage medium of claim 32, wherein the apparatus is caused, at least in part, to further perform:

directing storage of information related to message display priority; and

determining whether the message has display priority by comparing the predefined attributes associated with the message to the stored information related to message display priority.

34. The non-transitory computer-readable storage medium of claim 32, wherein the apparatus is caused, at least in part, to further perform:

directing storage of information related to message dispatch priority; and

determining whether the message has dispatch priority by comparing the predefined attributes associated with the message to the stored information related to message dispatch priority.

35. The non-transitory computer-readable storage medium of claim 32, wherein the message is dispatched internally within a physical confines of the network hub using a short-range wireless communication, or wherein the message is dispatched externally beyond the physical confines of the network hub using a Short Message Service message, a Multimedia Message Service message, an electronic mail message, or a voice message.

42. The non-transitory computer-readable storage medium of claim 32, wherein dispatching the prioritized message occurs when a recipient-assigned Radio Frequency identifier associated with a radio frequency tag or a radio frequency tag reader associated with a recipient of the message is placed in proximity to the network hub.