Opt-in/opt-out in loyalty system

• US 9,852,437 B2
• Filed: 09/10/2003
• Issued: 12/26/2017
• Est. Priority Date: 09/13/2002
• Status: Active Grant

• Current Assignee: Visa USA, Inc. (Visa, Inc.)
• Original Assignee: Visa USA, Inc. (Visa, Inc.)
• Inventors: Spaeth, Paul, Shimko, Bryan, Levy, Philippe, Toibero, Liz, Garton, Benjamin, Black, Marc, Salters, Michael, Mazour, James
• Primary Examiner(s): Retta, Yehdega
• Application Number:
  US10/660,328
• Publication Number:
  US 20040054591A1
• Time in Patent Office: 5,221 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date

Abstract

Techniques for changing a participation status in a loyalty program for a portable device are provided. The techniques include receiving an indication to change the participation status in the loyalty program from a first status to a second status. A parameter is modified in the portable device where the modification of the parameter corresponds to a change in the participation status in the loyalty program from the first status to the second status.

Claims

1. A method for changing a participation status in a loyalty program for a portable device, after the portable device has been activated, the method comprising:

receiving from a loyalty client computing device, by an Internet system comprising an open program engine comprising software components that are dedicated to loyalty programs, a request from a loyalty program participant that is a user of the activated portable device, which is an activated portable consumer device, using a graphical user interface for changing the participation status in the loyalty program associated with the activated portable device from a first loyalty program participation status to a second loyalty program participation status, wherein the first status is an opt-out status associated with the loyalty program and the second status is an opt-in status associated with the loyalty program;

generating, by the Internet system, a transaction identification (ID) and sending the transaction ID to the loyalty client computing device;

receiving, by an Internet system, a response message from the loyalty client computing device that includes the transaction ID, a requested operation to change participation status and card image data from the activated portable device, the card image data including a parameter indicating the loyalty program participation status as having the first loyalty program participation status, and information that allows loyalty transactions to be processed;

modifying the parameter in the card image data received from the activated portable device, using the Internet system, the modification of the parameter corresponding to a change of the participation status from the first loyalty program participation status to the second loyalty program participation status;

sending the modified card image data to the loyalty client computing device wherein the card image data is updated in the activated portable device with the modified parameter using the modified card image data by overwriting the existing card image data with the modified card image data in the portable device, the modified parameter indicating the participation status as having the second loyalty program participation status;

receiving a confirmation request message indicating that the update was successful; and

logging the change participation status and sending a confirmation message to the loyalty client computing device.

2. The method of claim 1, further comprising establishing a connection with the activated portable device to allow the card image data to be received.

3. The method of claim 1, further comprising sending an indication to a host indicating that the parameter in the activated portable device was modified.

4. The method of claim 3, wherein logging the change participation status includes changing a record for the status of the activated portable device to the second status at the Internet system.

5. The method of claim 1, wherein the participation status includes one of a plurality of levels.

6. The method of claim 5, wherein the plurality of levels include an account level, a card level, a program level and a transaction level.

7. The method of claim 1, wherein the activated portable device comprises at least one of a smartcard, a cellular phone, a personal digital assistant (PDA), a pager, a payment card, a security card, an access card, smart media and a transponder.

12. The method of claim 1 further comprising:

determining, by the Internet system, whether the change participation status is valid; and

based on a determination that the change participation status is valid, modifying the image in the card image data received from the activated portable device.

8. A system for changing a participation status in a loyalty program for a portable device, after the portable device has been activated, the system comprising:

a networked computing device configured to communicate with the activated portable device, the networked computing device comprising;

an electronic cash register and an open program engine comprising software components that are dedicated to loyalty programs;

means for establishing a connection with the activated portable device;

means for receiving a request directly from a loyalty program participant that is a user of the activated portable device, which is an activated portable consumer device, using a graphical user interface for changing the participation status in the loyalty program associated with the activated portable device from a first loyalty program participation status to a second loyalty program participation status, wherein the first status is an opt-out status associated with the loyalty program and the second status is an opt-in status associated with the loyalty program;

means for receiving card image data from the activated portable device, the card image data including a parameter indicating the participation status as having the first loyalty program participation status for the activated portable device and information to be used to allow loyalty transactions to be processed;

means for sending an indication that a change participation status request has been received;

means for receiving a transaction identification (ID);

means for sending a response message that includes the transaction ID, a requested operation to change participation status and the card image data including the parameter;

means for updating the card image data in the activated portable device with the modified parameter using the modified card image data by overwriting the existing card image data with the modified card image data in the portable device, the modified parameter indicating the participation status as having the second loyalty program participation status; and

means for sending a confirmation request message indicating that the update was successful;

a loyalty server module component configured to communicate with the networked computing device and receive the sent card image data, wherein the loyalty server module comprises;

an open program engine comprising software components that are dedicated to loyalty programs;

means for receiving the change participation status request;

means for generating a transaction identification (ID) and sending the transaction ID to the network computing device;

means for modifying the parameter in the card image data received from the activated portable device, the modification of the parameter corresponding to a change of the participation status from the first loyalty program participation status to the second loyalty program participation status; and

means for sending the modified card image data received from the activated portable device, to the networked computing device.

9. The system of claim 8, wherein the networked computing device further comprises:

means for communicating through a network to establish a connection with the loyalty server module; and

means for using the transaction ID to connect to the loyalty server module through the network.

10. The system of claim 8, wherein the networked computing device further comprises means for sending an indication to a host indicating that the parameter in the activated portable device was modified.

11. The system of claim 8, wherein the activated portable device comprises at least one of a smartcard, a cellular phone, a personal digital assistant (PDA), a pager, a payment card, a security card, an access card, smart media and a transponder.