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Method and apparatus for providing predefined feedback

  • US 9,852,455 B2
  • Filed: 02/08/2016
  • Issued: 12/26/2017
  • Est. Priority Date: 12/19/2000
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method of operating an online feedback system comprising:

  • receiving, over a network, a first message from a client machine associated with a first user, the first message including a request to leave feedback related to a second user;

    generating a set of predefined feedback comments, the generating being responsive to identifying a conclusion of a transaction for an item in an ecommerce system, the set of predefined feedback comments being related to the item;

    determining not to communicate a prompt to enter a freeform feedback comment and further to communicate the set of predefined feedback comments responsive to identifying the first user as being associated with a predefined group of national states having laws relating to published content;

    communicating, over the network, the set of predefined feedback comments to the client machine;

    identifying a first predefined feedback comment from the set of predefined feedback comments responsive to receiving a selection from the first user; and

    storing an indicator signifying the first predefined feedback comment in a database record of a user table, the indicator distinguishing the first predefined feedback comment from the other predefined feedback comments in the set of predefined feedback comments.

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