Method and apparatus for providing predefined feedback

• US 9,852,455 B2
• Filed: 02/08/2016
• Issued: 12/26/2017
• Est. Priority Date: 12/19/2000
• Status: Expired due to Fees

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Boone, Barry
• Primary Examiner(s): ABDUL-ALI, OMAR R
• Application Number:
  US15/018,650
• Publication Number:
  US 20160232581A1
• Time in Patent Office: 687 Days
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 40/51 Translation evaluation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A method and apparatus utilized in operating a feedback forum in an online auction environment is described. Instead of allowing users of the system to enter freeform comments for and about other users, a number of predefined feedback comments are provided that relate to an auction transaction. Users leaving feedback for other users are permitted to select a comment they desire to leave for or about another user relative to a transaction. The predefined feedback comments selected by the users are associated with the users whom the comment is about, and at some time thereafter, the predefined feedback comment is displayed for viewing by other users of the system.

Claims

1. A computer-implemented method of operating an online feedback system comprising:

receiving, over a network, a first message from a client machine associated with a first user, the first message including a request to leave feedback related to a second user;

generating a set of predefined feedback comments, the generating being responsive to identifying a conclusion of a transaction for an item in an ecommerce system, the set of predefined feedback comments being related to the item;

determining not to communicate a prompt to enter a freeform feedback comment and further to communicate the set of predefined feedback comments responsive to identifying the first user as being associated with a predefined group of national states having laws relating to published content;

communicating, over the network, the set of predefined feedback comments to the client machine;

identifying a first predefined feedback comment from the set of predefined feedback comments responsive to receiving a selection from the first user; and

storing an indicator signifying the first predefined feedback comment in a database record of a user table, the indicator distinguishing the first predefined feedback comment from the other predefined feedback comments in the set of predefined feedback comments.

2. The computer-implemented method of claim 1, further including communicating the first predefined feedback comment to a requesting user.

3. The computer-implemented method of claim 1, wherein communicating the set of predefined feedback comments includes communicating a name of the item.

4. The computer-implemented method of claim 3, wherein communicating the name of the item includes accessing an item table from a network-based transaction system, the item table storing a plurality of item names including the name of the item.

5. The computer-implemented method of claim 1, wherein identifying the first predefined feedback comment further includes identifying the first predefined feedback comment in a first language.

6. The computer-implemented method of claim 5, wherein identifying the first predefined feedback comment in a first language includes determining the first language based on at least one of a language preference of the first user and a geographical region corresponding to the first user.

7. The computer-implemented method of claim 1, wherein retrieving and communicating the set of first predefined feedback comments to the first user is responsive to receiving a request from the first user, the request being to submit feedback regarding the item.

8. The computer-implemented method of claim 7, further including prompting the first user to submit feedback regarding the item.

9. The computer-implemented method of claim 8, wherein prompting the first user to submit feedback regarding the item includes displaying an icon as a prompt to submit the feedback.

10. The computer-implemented method of claim 8, wherein the prompting of the first user occurs subsequent to a conclusion of an auction for the item.

11. The computer-implemented method of claim 3, further including presenting the first predefined feedback comment, wherein presenting the first predefined feedback comment is based on the indicator associated with the first predefined feedback comment.

12. The computer-implemented method of claim 11, wherein presenting the first predefined feedback comment is responsive to receiving a request from a second user, the request being to view the first predefined feedback comment.

13. A system comprising:

a database including a feedback table; and

a database engine server communicatively coupled to the database and having one or more processors, the database engine server being configured to perform operations comprising;

receiving, over a network, a first message from a client machine associated with a first user, the first message including a request from to leave feedback related to a second user;

generating, a set of predefined feedback comments, the generating being responsive to identifying a conclusion of a transaction for an item in an ecommerce system, the set of predefined feedback comments being related to the item;

determining not to communicate a prompt to enter a freeform feedback comment and further to communicate the set of predefined feedback comments if responsive to identifying the first user as being associated with a predefined group of national states having laws relating to published content;

communicating, over the network, the set of predefined feedback comments to the client machine;

identifying a first predefined feedback comment from the set of predefined feedback comments responsive to receiving a selection from the first user; and

storing an indicator signifying the first predefined feedback comment in a database record of a user table, the indicator distinguishing the first predefined feedback comment from the other predefined feedback comments in the set of predefined feedback comments.

14. The system of claim 13, wherein the the operations further comprise communicating the first predefined feedback comment to a requesting user.

15. The system of claim 13, wherein the operations further comprise:

communicating the set of predefined feedback comments includes communicating a name of the item; and

communicating the name of the item includes accessing an item table from a network-based transaction system, the item table storing a plurality of item names including the name of the item.

16. The system of claim 13, wherein

identifying the first predefined feedback comment further includes identifying the first predefined feedback comment in a first language;

and wherein

identifying the first predefined feedback comment in the first language includes determining the first language based on at least one of a language preference of the first user and a geographical region corresponding to the first user.

17. A non-transitory machine-readable storage medium comprising instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:

receiving, over a network, a first message from a client machine associated with a first user, the first message including a request to leave feedback related to a second user;

generating a set of predefined feedback comments, the generating being responsive to identifying a conclusion of a transaction for an item in an ecommerce system, the set of predefined feedback comments being related to the item;

determining not to communicate a prompt to enter a freeform feedback comment and further to communicate the set of predefined feedback comments if responsive to identifying the first user as being associated with a predefined group of national states having laws relating to published content;

communicating, over the network, the set of predefined feedback comments, over the network, to the first user client machine;

identifying a first predefined feedback comment from the set of predefined feedback comments responsive to receiving a selection from the first user; and

storing an indicator signifying the first predefined feedback comment in a database record of a user table, the indicator distinguishing the first predefined feedback comment from the other predefined feedback comments in the set of predefined feedback comments.

18. The non-transitory machine-readable storage medium of claim 17, the instructions further causing the machine to perform operations including communicating the first predefined feedback comment to a requesting user.

19. The non-transitory machine-readable storage medium of claim 17, wherein communicating the set of predefined feedback comments includes communicating a name of the item, and wherein communicating the name of the item includes accessing an item table from a network-based transaction system, the item table storing a plurality of item names including the name of the item.

20. The non-transitory machine-readable storage medium of claim 17, wherein identifying the first predefined feedback comment further includes identifying the first predefined feedback comment in a first language, and wherein identifying the first predefined feedback comment in a first language includes determining the first language based on at least one of a language preference of the first user and a geographical region corresponding to the first user.