Providing an information technology management prescription

• US 9,858,164 B1
• Filed: 08/23/2012
• Issued: 01/02/2018
• Est. Priority Date: 08/23/2012
• Status: Active Grant

• Current Assignee: Ivanti, Inc. (Ivanti Software, Inc.)
• Original Assignee: Crimson Corporation
• Inventors: McLean, Jace, Moravec, Andrew
• Primary Examiner(s): Bates, Kevin
• Assistant Examiner(s): Huang, Chen-Liang
• Application Number:
  US13/592,975
• Time in Patent Office: 1,958 Days
• Field of Search: 714 38, 714 37, 709223
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/302 where the computing system component is a software system
• CPC Class Codes: G06F 11/3051 Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs verification or detection of system hardware configuration G06F11/2247
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 41/0853 by actively collecting configuration information or by backing up configuration information
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components

Abstract

A method for providing a context sensitive information technology (IT) management prescription is described. In response to a user request, a scan is performed on a target computing environment and data is collected from the scan. The data is forwarded to a cloud based entity. At the cloud based entity the data is parsed in accordance with a dynamic set of rules to determine an IT management prescription specific to the context of the target computing environment. The IT management prescription is provided for access by the user.

Claims

1. A method of providing a context sensitive information technology (IT) management prescription, said method comprising:

receiving at a cloud-based entity a request from a user;

in response to receiving the request, sending instructions to an entity in a target computing environment such that the entity, in response to receiving the instructions, scans the target computing environment and collects data from said scan, the scanning including (a) patch management scanning to discover patches installed to software of physical machines and virtual machines in said target computing environment, and (b) network discovery scanning to discover the physical machines and the virtual machines in said target computing environment;

receiving at the cloud-based entity portions of said data from said scan of the target computing environment after the portions of the data are collected from the scan;

parsing said data at said cloud-based entity in accordance with a dynamic set of rules;

determining an IT management prescription specific to a context of said target computing environment based on the parsing of the data, the IT management prescription including;

(1) an alert configured to notify the user of an attribute of the target computing environment, and (2) a set of actions, each action from the set of actions configured to cause an operation to be performed within the target computing environment;

determining that a first operation associated with a first action from the set of actions cannot be performed within the target computing environment based on restrictions associated with the target computing environment;

removing the first action from the IT management prescription in response to determining that the first operation associated with the first action cannot be performed;

providing said IT management prescription to the entity in the target computing environment for access by said user after removing the first action from the IT management prescription such that a second operation associated with a second action from the set of actions is performed in the target computing environment.

2. The method of claim 1, wherein the dynamic set of rules is a first dynamic set of rules, and said method further comprises:

parsing additional data not associated with the scan in accordance with a second dynamic set of rules, the IT management prescription determined based on the parsing the data from the scan and the parsing the additional data not associated with the scan.

3. The method as recited in claim 1, wherein the scanning and collecting further includes:

utilizing access credentials provided by the user to access the physical machines and the virtual machines in said target computing environment.

4. The method as recited in claim 1, wherein the scanning further includes:

scanning said target computing environment using an agentless scanner that is not installed on an entity in the target computing environment.

5. The method as recited in claim 1, wherein the scanning further includes:

software discovery scanning to discover the software installed on the physical machines and the virtual machines in said target computing environment.

6. The method as recited in claim 1, wherein the scanning further includes:

software management scanning to discover installed configuration information of the software installed on the physical machines and the virtual machines in said target computing environment.

7. The method as recited in claim 1, wherein the target computing environment is a first target computing environment, and said parsing said data at said cloud-based entity in accordance with the dynamic set of rules includes:

comparing said data to aggregated data collected from a second target computing environment different from the first target computing environment.

8. The method as recited in claim 1, wherein the scan is a first scan, said parsing said data at said cloud-based entity in accordance with the dynamic set of rules including:

utilizing scan data received from a second scan in conjunction with scan data received from said first scan.

9. The method as recited in claim 1, wherein said providing said IT management prescription includes:

pushing said IT management prescription from said cloud-based entity to the entity in said target computing environment.

10. The method as recited in claim 1, wherein said providing said IT management prescription to the user includes:

providing a recommendation including information associated with performing a third operation within the target computing environment;

receiving a response from the user in response to providing the recommendation; and

modifying the recommendation based on the response from the user.

11. A non-transitory computer usable storage medium having instructions that when executed cause a computer system to perform a method for providing a context sensitive IT management prescription, said method comprising:

receiving at a cloud-based entity a request from a user;

in response to receiving the request, sending instructions to an entity in a target computing environment such that the entity, in response to receiving the instructions, scans the target computing environment and collects data from said scan, the scanning including (a) patch management scanning to discover patches installed to software of physical machines and virtual machines in said target computing environment, and (b) network discovery scanning to discover the physical machines and the virtual machines in said target computing environment;

receiving at the cloud-based entity portions of said data from said scan of the target computing environment after the portions are collected from the scan;

parsing said data at said cloud based entity in accordance with a dynamic set of rules that includes;

(1) a first rule configured to process the data to provide a first output, and (2) a second rule configured to process the data using the first output to provide a second output;

determining an IT management prescription specific to a context of said target computing environment based on the parsing of the data, the IT management prescription including;

(1) an alert configured to notify the user of an attribute of the target computing environment, and (2) an action configured to cause an operation to be performed within the target computing environment;

providing said IT management prescription to the entity in the target computing environment for access by said user such that the operation is performed in the target computing environment.

12. The non-transitory computer usable storage medium of claim 11, wherein the scanning and collecting further includes:

utilizing access credentials provided by the user to access the physical machines and the virtual machines in said target computing environment.

13. The non-transitory computer usable storage medium of claim 11, wherein the scanning further includes:

scanning said target computing environment using an agentless scanner that is not installed on the entity in the target computing environment.

14. The non-transitory computer usable storage medium of claim 11, wherein the scanning further includes:

software discovery scanning to discover the software installed on the physical machines and the virtual machines in said target computing environment.

15. The non-transitory computer usable storage medium of claim 11, wherein the scanning further includes:

software management scanning to discover installed configuration information of the software installed on the physical machines and the virtual machines in said target computing environment.

16. The non-transitory computer usable storage medium of claim 11, wherein the target computing environment is a first target computing environment, and said parsing said data at said cloud-based entity in accordance with the dynamic set of rules includes:

comparing said data to aggregated data collected from a second target computing environment different from the first target computing environment.

17. The non-transitory computer usable storage medium of claim 11, wherein the operation is a first operation, and said providing said IT management prescription to the user includes:

providing a recommendation including information associated with performing a second operation within the target computing environment;

receiving a response from the user in response to providing the recommendation; and

modifying the recommendation based on the response from the user.

18. A computer implemented system for providing a context sensitive IT management prescription, said computer implemented system comprising:

a transceiver configured to;

send a scanning utility to an entity in a target computing environment such that the scanning utility, when received by the entity, performs (a) patch management scanning to discover patches installed to software of physical machines and virtual machines in said target computing environment, and (b) network discovery scanning to discover the physical machines and the virtual machines in said target computing environment;

receive portions of scan data from the target computing environment after the portions are gathered during the patch management scanning and the network discovery scanning; and

provide an IT management prescription through a network to the entity in said target computing environment for access by a user such that an operation associated with an action is performed in the target computing environment;

a database comprising a dynamic set of rules; and

a processor operatively coupled to the transceiver and the database, the processor configured to;

parse said scan data in accordance with said dynamic set of rules, and

define the IT management prescription specific to a context of said target computing environment based on the parsing of the scan data, said IT management prescription including;

(1) an alert configured to notify the user of an attribute of said target computing environment, (2) the action configured to cause the operation to be performed within said target computing environment, and (3) a return on investment calculation that is (a) based on a cost savings that is associated with a projection of reduced IT management man-hours that results from performing the operation in the IT management prescription, and (b) includes a date of when the user can expect to recoup a cost associated with performing the operation.

19. The system of claim 18, wherein the target computing environment is a first target computing environment and said processor is further configured to compare said data to aggregated data collected from a second target computing environment different from the first target computing environment.

20. The system of claim 18, wherein performing the operation includes installing a software, and the cost associated with performing the operation is a cost of the software.