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Automatic alert generation

  • US 9,860,109 B2
  • Filed: 05/07/2014
  • Issued: 01/02/2018
  • Est. Priority Date: 05/07/2014
  • Status: Active Grant
First Claim
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1. In a device monitoring system, a method of identifying when a device is in need of service, the method comprising:

  • receiving device state data from the device, the device state data indicating that the device is in a particular state;

    inputting the device state data into a model that maps the device state data to a likelihood that a system administrator accesses a modeled device when the modeled device is in the particular state, the model having been generated from a correlation operation between (i) device state data received from a set of devices, and (ii) administrator login data providing instances in time when system administrators accessed the set of devices;

    in response to a predetermined likelihood that the system administrator accesses the modeled device when the modeled device is in the particular state, sending a notification that the device is in need of service to a particular system administrator responsible for providing service to the device; and

    prior to receiving the device state data from the device;

    obtaining the device state data from each of the set of devices;

    obtaining the administrator login data from each of the set of devices;

    performing the correlation operation to generate the model; and

    storing the model, the device state data, and the administrator login data in a database,wherein receiving the device state data from the device includes assigning the device to a particular class of modeled devices according to a predetermined metric, the device state data of each device of the set of devices including values of a set of state parameters, each of the set of state parameters representing a corresponding feature of that device, the predetermined metric for each class of modeled devices being defined by an aggregate value for each of the set of state parameters,wherein assigning the device to the particular class of modeled devices includes evaluating a difference between values of parameters of the set of parameters of the device and the aggregate values of the parameters, the device belonging to the set of devices, and each device of the set of devices being a computerized device having memory, processing circuitry, and application software installed on the device, the application software being executed by the processing circuitry, the notification being sent in response to receipt of the device state data,wherein sending the notification includes sending the notification over an electronic communications network to a communications device associated with the particular system administrator, the notification being configured to initiate (i) a change in the administrator login data, and (ii) a report of the change in the administrator login data to be sent from the device to the device monitoring system, andwherein the method further comprises;

    receiving the report of the change in the administrator login data from the device over the electronic communications network; and

    performing a further correlation between the device state data and the change in the administrator login data to affect an improvement in the model.

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