Integration process management console with error resolution interface

• US 9,864,673 B2
• Filed: 10/26/2015
• Issued: 01/09/2018
• Est. Priority Date: 06/21/2013
• Status: Active Grant

• Current Assignee: Boomi, Inc. (Boomi TopCo, LP)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Michel, Peter I., Stewart, Mitchell J., Ahlborn, James T., Nucci, Richard C.
• Primary Examiner(s): Lottich, Joshua P
• Application Number:
  US14/922,981
• Publication Number:
  US 20160041896A1
• Time in Patent Office: 806 Days
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3664 Environments for testing or debugging software
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

An information handling system for resolving integrated business process system errors includes a processor executing instructions to scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information. The information handling system further includes a processor interface device for transmitting a search request to a multi-user community scrubbed system error database at a storage device for scrubbed resolution articles using the scrubbed error message. The information handling system includes the processor interface device sending the scrubbed resolution articles in a rank-order to display, via an error resolution graphical user interface.

Claims

1. A method comprising:

receiving an error message identifying a system error from a software development system;

parsing the error message into individual terms;

determining if each individual term represents a frequent term or an infrequent term based on a frequency count received from a multi-user community terms database indicating a frequency that an individual term has occurred in previously received error messages;

creating a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined value; and

searching a multi-user community system error database for a first resolution article using the scrubbed error message.

2. The method of claim 1, further comprising:

receiving the error message from a user via an error resolution graphical user interface at the software development system.

3. The method of claim 1, further comprising:

updating the multi-user community terms database for the individual term, wherein if the individual term exists in the multi-user community terms database, incrementing the frequency count for the individual term in the multi-user community terms database.

4. The method of claim 1, wherein the error message further comprises context information identifying a type of operation that generated the error.

5. The method of claim 1, wherein determining if each individual term represents an infrequent term further comprises determining that the received frequency count for the individual term from the multi-user community terms database is less than a predetermined threshold occurrence value.

6. The method of claim 1, further comprising:

receiving data for ranking the first resolution article via a voting system;

displaying the first resolution article in a rank-order at an error resolution graphical user interface;

receiving a vote from a user, via the error resolution graphical user interface, that up-votes or down-votes the first resolution article on its effectiveness in resolving the system error; and

updating the multi-user community system error database with an aggregated vote for the first resolution article to leverage the user'"'"'s expertise in determining effectiveness of the first resolution article.

7. The method of claim 1, further comprising:

receiving a new resolution article, via an error resolution graphical user interface; and

providing the new resolution article to a resolution article moderator queue for approval by a community of experts.

8. The method of claim 7, wherein if the new resolution article is approved,

scrubbing the new resolution article to remove the user specific information to create a new scrubbed resolution article;

and

providing an update to the multi-user community system error database with the new scrubbed resolution article.

9. An information handling system comprising:

a processor executing instructions to;

receive an error message identifying a system error from a software development system;

parse the error message into individual terms;

determine if each individual term represents a frequent term or an infrequent term based on a frequency count received from a multi-user community terms database indicating a frequency that an individual term has occurred in previously received error messages;

create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined value; and

search a multi-user community system error database for a first resolution article using the scrubbed error message.

10. The information handling system of claim 9, wherein the processor is further to:

update the multi-user community terms database for the individual term, wherein if the individual term does not exist in the multi-user community terms database, the update adds the individual term, a unique term identifier value, and sets the frequency count initially to one, for the individual term to the multi-user community terms database.

11. The information handling system of claim 9, wherein the processor is further to:

receive data for ranking the first resolution article via a voting system;

display the first resolution article in a rank-order at an error resolution graphical user interface;

receive a vote from a user, via the error resolution graphical user interface, that up-votes or down-votes the first resolution article on its effectiveness in resolving the system error; and

update to the multi-user community system error database with an aggregated vote for the first resolution article to leverage the user'"'"'s expertise in determining effectiveness of the first resolution article.

12. The information handling system of claim 9, wherein the processor further determines if each individual term represents a frequent term by determining whether the frequency count for the individual term from the multi-user community terms database is equal to or greater than a predetermined threshold occurrence value.

13. The information handling system of claim 9, wherein the processor is further to:

receive a new resolution article, via an error resolution graphical user interface; and

provide the new resolution article to a resolution article moderator queue for approval by a community of experts.

14. The information handling system of claim 13, wherein if the new resolution article is approved by the community of experts, the processor is further to:

scrub the new resolution article to remove user specific information to create a new scrubbed resolution article; and

provide an update to the multi-user community system error database with the new scrubbed resolution article.

15. The information handling system of claim 9, wherein the processor is further to:

submit the scrubbed error message with a process id to the multi-user community system error database.

16. The information handling system of claim 15, wherein if no scrubbed resolution article is found, the processor is further to:

add the scrubbed error message to a resolution article moderator queue for creating a scrubbed experts'"'"' resolution article by a community of experts;

update the multi-user community system error database with the scrubbed experts'"'"' resolution article; and

notify users that encountered the system error that the scrubbed experts'"'"' resolution article is available.

17. A non-transitory computer readable medium comprising instructions to resolve integrated business process system errors, the instructions comprising instructions to:

receive an error message identifying a system error from a software development system;

parse the error message into individual terms;

determine if each individual term represents a frequent term or an infrequent term based on a frequency count received from a multi-user community terms database indicating a frequency that an individual term has occurred in previously received error messages;

create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined value; and

search a multi-user community system error database for a first scrubbed resolution article using the error message.

18. The computer readable medium of claim 17, wherein the instructions to determine if each individual term represents an infrequent term further comprise instructions to determine that the frequency count for the individual term is less than a predetermined threshold occurrence value.

19. The computer readable medium of claim 17, wherein the instructions further comprise instructions to:

update to the multi-user community terms database for the individual term, wherein if the individual term exists in the multi-user community terms database, increment the frequency count for the individual term in the multi-user community terms database.

20. The computer readable medium of claim 17, wherein if no scrubbed resolution article to the system error is found corresponding to the scrubbed error message, the instructions further comprising instructions to:

determine if a total count received from the multi-user community system error database for the for the scrubbed error message is equal to or greater than a predetermined threshold count,

add the scrubbed error message to a resolution article moderator queue to create a scrubbed experts'"'"' resolution article by a community of experts; and

add the scrubbed experts'"'"' resolution article to the multi-user community system error database.