System for contextualizing and resolving alerts

• US 9,865,156 B2
• Filed: 09/23/2015
• Issued: 01/09/2018
• Est. Priority Date: 09/23/2015
• Status: Active Grant

• Current Assignee: Schneider Electric Systems USA, Inc. (Schneider Electric SE)
• Original Assignee: Schneider Electric Systems USA, Inc. (Schneider Electric SE)
• Inventors: Bump, Scott S., Hanson, Hugh S.
• Primary Examiner(s): Wang, Quan-Zhen
• Assistant Examiner(s): Foxx, Chico A
• Application Number:
  US14/863,004
• Publication Number:
  US 20170084167A1
• Time in Patent Office: 839 Days
• Field of Search: None
• CPC Class Codes: G05B 23/0267 Fault communication, e.g. human machine interface [HMI]
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G08B 29/02 Monitoring continuously signalling or alarm systems
• CPC Class Codes: H04L 67/00 Network arrangements or protocols for supporting network services or applications user-to-user messaging H04L51/00; network arrangements, protocols or services for supporting real-time applications in data packet communications networks H04L65/00

Abstract

Systems and methods for generating an alert resolution status based on a contextualized alert. An asset repository stores asset-specific data for interpreting an asset parameter. A diagnostic contextualization component is coupled to the asset repository and generates the contextualized alert by retrieving data in the repository. The component also generates the alert resolution status based on determinations related to the contextualized alert.

Claims

1. A computer implemented system configured to generate a contextualized alert related to an alert resolution process in an industrial process control system, the computer implemented system comprising:

an asset repository storing asset-specific data for a plurality of industrial process assets of the industrial process control system, the asset-specific data comprising alert response data, asset identification data and alert prioritization data;

a diagnostic contextualization component coupled to the asset repository and configured for generating an alert resolution status of the contextualized alert by performing the steps of;

receiving an asset parameter descriptive of a condition of a first asset of the plurality of industrial process assets, from an asset monitoring system;

retrieving the asset identification data for the first asset from the asset repository to interpret the received asset parameter;

retrieving the alert prioritization data for the first asset from the asset repository based on the retrieved asset identification data;

determining the condition of the first asset by interpreting the received asset parameter based on the retrieved asset identification data and the retrieved alert prioritization data, wherein the determination distinguishes, based on the retrieved asset identification data and the retrieved alert prioritization data, the condition of the first asset as described by the received asset parameter from a different condition of a second asset of the plurality industrial process assets as described by the asset parameter;

generating the contextualized alert based on the retrieved asset identification data and the retrieved alert prioritization data, wherein the contextualized alert includes asset-related data, wherein the asset-related data includes one or more of the following;

details of the determined condition, a context of the asset monitoring system, documentation data specific to the first asset, and historical information about previous maintenance of the first asset;

determining whether an actionable output related to the contextualized alert has been received by the diagnostic contextualization component, the actionable output addressing the condition of the first asset while adhering to a general maintenance plan; and

generating the alert resolution status based on the determination of whether the actionable output has been received to enable a dashboard to display the contextualized alert in a list of alerts ordered by severity based on the retrieved alert prioritization data in a manner that provides information necessary to resolve the condition of the first asset while adhering to the general maintenance plan which is applicable to all of the plurality of industrial process assets.

2. The system of claim 1, further comprising storing the generated alert resolution status in the asset repository, and wherein generating the alert resolution status further comprises comparing the alert response data to the alert resolution status to render the actionable output.

3. The system of claim 2, further comprising an alert response generation component configured to perform the steps of:

providing a result related to the actionable output to an alert resolution profile to update the alert resolution profile; and

determining the alert resolution status based on the alert resolution profile as updated.

4. The system of claim 3, wherein the alert response generation component is further configured to perform the steps of:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

5. The system of claim 2, wherein the alert response data comprises one or more of the following:

other alerts reported by the first asset;

installation history for the first asset;

location details related to the first asset; and

maintenance work planned for the first asset.

6. The system of claim 1, wherein the contextualized alert further comprises data used to generate a list of asset-related details ordered by severity.

7. The system of claim 1, wherein determining whether the actionable output related to the contextualized alert has been received further comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.

8. The system of claim 1, wherein the asset parameter comprises at least one of a diagnostic bit set and an alert description.

9. A tangible processor-readable memory storing processor-executable instructions for generating an alert resolution status of a contextualized alert for maintaining an asset monitoring system, wherein the contextualized alert is related to an alert resolution process of an industrial process control system that comprises a plurality of industrial process assets, said instructions comprising:

instructions performed by a diagnostic contextualization component coupled to an asset repository and configured for generating the alert resolution status of the contextualized alert by performing the steps of;

receiving an asset parameter descriptive of a condition of a first asset of the plurality of industrial process assets, from the asset monitoring system;

retrieving asset identification data for the first asset from the asset repository for interpreting the asset parameter;

retrieving alert response data from the asset repository for interpreting the asset parameter;

determining the condition of the first asset by interpreting the asset parameter based on the asset identification data and the alert response data, wherein the determination distinguishes, based on the retrieved asset identification data and the retrieved alert response data, the condition of the first asset as described by the received asset parameter from a different condition of a second asset of the plurality industrial process assets as described by the asset parameter;

retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

generating the contextualized alert based on the retrieved asset identification data, the retrieved alert response data, and the retrieved alert prioritization data, wherein the contextualized alert includes data related to the first asset and a context of the asset monitoring system;

determining whether an actionable output related to the contextualized alert has been received by the diagnostic contextualized component, the actionable output addressing the condition of the first asset while adhering to a general maintenance plan; and

generating the alert resolution status based on the determination of whether the actionable output has been received to enable a dashboard to display the contextualized alert in a list of alerts ordered by severity based on the retrieved alert prioritization data in a manner that provides information necessary to resolve the condition of the first asset while adhering to the general maintenance plan which is applicable to all of the plurality of industrial assets.

10. The computer readable medium of claim 9, further comprising storing the generated alert resolution status in the asset repository, and wherein generating the alert resolution status further comprises comparing the alert response data to the alert resolution status to render actionable output.

11. The computer readable medium of claim 10, further comprising instructions for an alert response generation component configured to perform the steps of:

providing a result related to the actionable output to an alert resolution profile to update the alert resolution profile; and

determining the alert resolution status based on the updated alert resolution profile.

12. The computer readable medium of claim 11, further comprising instructions for the alert response generation component further configured to perform the steps of:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

13. The computer readable medium of claim 9, wherein determining whether the actionable output related to the contextualized alert has been received further comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.

14. A computerized method for generating an alert resolution status of a contextualized alert related to an alert resolution process in an industrial process control system comprising a plurality of industrial process assets, comprising:

a diagnostic contextualization component coupled to an asset repository and configured for generating the alert resolution status of the contextualized alert by performing the steps of;

retrieving asset identification data from an asset repository for interpreting a received asset parameter associated with a first asset of the plurality of industrial process assets, from an asset monitoring system, wherein the asset parameter is descriptive of a condition of the first asset;

retrieving alert response data from the asset repository for interpreting the asset parameter;

retrieving alert prioritization data from the asset repository based on the retrieved asset identification data;

determining the condition of the first asset by interpreting the received asset parameter based on the retrieved asset identification data and the retrieved alert prioritization data, wherein the determination distinguishes, based on the retrieved asset identification data and the retrieved alert prioritization data, the condition of the first asset as described by the received asset parameter from a different condition of a second asset of the plurality industrial process assets as described by the asset parameter;

generating the contextualized alert based on the retrieved asset identification data, the retrieved alert response data, and the retrieved alert prioritization data, wherein the contextualized alert includes asset-related data, wherein the asset-related data includes one or more of the following;

details of the determined condition of the first asset, a context of the asset monitoring system, documentation data specific to the first asset, and historical information about previous maintenance of the first asset;

determining whether an actionable output related to the contextualized alert has been received by the diagnostic contextualization component, the actionable output addressing the condition of the first asset while adhering to a general maintenance plan; and

generating the alert resolution status based on the determination of whether the actionable output has been received to enable a dashboard to display the contextualized alert in a list of alerts ordered by severity based on the retrieved alert prioritization data in a manner that provides information necessary to resolve the condition of the first asset while adhering to the general maintenance plan which is applicable to all of the plurality of industrial process assets.

15. The computerized method of claim 14, further comprising storing the generated alert resolution status in the asset repository, and wherein generating the alert resolution status further comprises comparing the alert response data to the alert resolution status to render actionable output.

16. The computerized method of claim 15, wherein the asset parameter comprises a diagnostic bit set and wherein the alert response data comprises one or more of the following:

other alerts reported by the first asset;

installation history for the first asset;

location details related to the first asset; and

maintenance work planned for the first asset.

17. The computerized method of claim 14, further comprising:

receiving, by a user interface displaying a transformed actionable output, a selection on the user interface; and

generating an alert response profile to display on the user interface based on the received selection.

18. The computerized method of claim 17, further comprising:

providing the alert resolution profile to a resource planning system; and

updating the alert resolution profile based on data received from the resource planning system in response to the provided alert resolution profile.

19. The computerized method of claim 14, wherein generating the contextualized alert comprises generating a list of asset-related details ordered by severity.

20. The computerized method of claim 14, wherein determining whether the actionable output related to the contextualized alert has been received comprises rendering data descriptive of the asset parameter that is specific to an alert resolution profile.