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Systems and methods for state awareness across communication channels and statefully transitioning between communication channels

  • US 9,866,694 B2
  • Filed: 09/19/2016
  • Issued: 01/09/2018
  • Est. Priority Date: 07/15/2011
  • Status: Expired due to Fees
First Claim
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1. A method, comprising:

  • a computing system receiving one or more items of information from a user, wherein the one or more items of information are received via a first communication session that uses a first type of communication channel;

    the computing system detecting an interruption in the first communication session;

    the computing system determining that one or more missing items of information have not been received from the user;

    the computing system causing a request for the one or more missing items of information to be sent to the user via a second communication session that uses a second type of communication channel; and

    the computing system receiving the one or more missing items of information from the user via the second type of communication channel.

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