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Emergency messaging system and method of responding to an emergency

  • US 9,867,023 B2
  • Filed: 11/09/2012
  • Issued: 01/09/2018
  • Est. Priority Date: 11/10/2011
  • Status: Active Grant
First Claim
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1. A method of providing emergency response services to one or more users of one or mobile electrical devices in operative communication with an emergency response computer system, the method comprising:

  • facilitating a use of a first mobile electrical device to send a first trigger message, wherein facilitating the use of the first mobile electrical device to send the trigger message comprises;

    receiving a first location of the first mobile electrical device from a global positioning module, the global positioning module running on the first mobile electrical device;

    receiving the first trigger message from a user of the first mobile electrical device; and

    wirelessly transmitting the first trigger message and the first location of the first mobile electrical device to a response module running on a processor of a first server;

    receiving the first location and the first trigger message in the response module running on the processor of the first server;

    analyzing the first trigger message in the processor of the first server for a first trigger word corresponding to a first emergency situation;

    determining in the processor an appropriate emergency group from a set of emergency groups, wherein the set of emergency groups is comprised of a police department, a fire department, and an emergency medical service, wherein each one of the emergency groups comprises a plurality of emergency response units, and wherein the processor selects the appropriate emergency group from the set of emergency groups according to the first trigger word in the first trigger message;

    receiving in the processor a set of response unit locations corresponding with the emergency response units in each one of the emergency groups;

    determining in the processor a first response unit from the plurality of emergency response units in the appropriate emergency group selected by the processor, wherein the first response unit has a second location within the set of response unit locations, wherein the processor selects the first response unit according to its relationship within the appropriate emergency group and the second location of the first response unit being associated with the first location of the first mobile electrical device;

    setting a mass event trigger limit, wherein the mass event trigger limit is comprised of a defined number of trigger messages received with a defined set of trigger words in a defined period of time from a set of locations within a defined distance from each other;

    analyzing in the processor a plurality of trigger messages relative to each other to confirm that the mass event trigger limit has been reached;

    initiating a mass event warning from the response module when the mass event trigger limit has been reached;

    receiving the set of locations and a corresponding set of trigger messages in the response module for a plurality of users with a plurality of mobile electrical devices;

    analyzing the trigger messages in the processor for a set of trigger words corresponding to a set of emergency situations, wherein the set of emergency situations includes the first emergency situation and at least a second emergency situation;

    determining a relationship between a subset of the set of emergency situations in the processor, wherein the relationship between the subset of emergency situations is comprised of a correlation between the trigger words for a subset of the set of trigger messages received within a predetermined time period from a subset of the set of locations within a predetermined distance from the first location;

    elevating an emergency level from a first level to a second level when the relationship between the subset of the set of emergency situations is determined to exist;

    determining in the processor a second response unit from the plurality of emergency response units in the appropriate emergency group selected by the processor when the emergency level is elevated from the first level to the second level;

    transmitting the first location corresponding with the first mobile electrical device and the first emergency situation associated with the first trigger message to the first response unit; and

    transmitting the first location corresponding with the first mobile electrical device and the first emergency situation associated with the first trigger message to the second response unit.

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