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System and methods to enable efficient and interactive management of communications

  • US 9,871,917 B2
  • Filed: 06/06/2016
  • Issued: 01/16/2018
  • Est. Priority Date: 03/15/2013
  • Status: Active Grant
First Claim
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1. A method for managing telephone calls comprising:

  • A) receiving messages from multiple message originators via two or more message services, the message services including at least a telephone message service and including at least one of a short message service (SMS) and an electronic mail (e-mail) message service, the messages including an originator identifier (ID);

    B) generating a plurality of contact-related elements, with each contact-related element representing contact profile information associated with the originator ID for a particular message;

    C) moving the contact-related elements to one or more queues, each queue specifying a defined sequence in which the contact-related elements are to be processed;

    D) choosing a selected queue for processing;

    E) for each particular contact-related element in the selected queue representing a desired telephone call, processing the contact-related elements in the selected queue in the defined sequence, by the steps of;

    i) sending a notification message, directly to a personal communication device associated with the particular contact-related element, the notification message prompting a user of the personal communication device to respond with information indicating whether and when they are available to receive the desired telephone call;

    ii) receiving a reply to the notification message, using the second service; and

    ii) at a time when the reply indicates that the user is available for the telephone call, then initiating the desired telephone call directly to the personal communication device.

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