System and method of concurrent unobstructed co-browsing and chat messaging

• US 9,874,990 B2
• Filed: 02/08/2013
• Issued: 01/23/2018
• Est. Priority Date: 02/10/2012
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Khalatian, Igor
• Primary Examiner(s): Baderman, Scott
• Assistant Examiner(s): Lee, Sookil
• Application Number:
  US13/762,725
• Publication Number:
  US 20130212466A1
• Time in Patent Office: 1,810 Days
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

During a co-browsing session between a host computer and an agent computer, a co-browsing window is displayed on a display screen of the host computer. To facilitate concurrent chat messaging, a web browser running on the host computer displays a first chat window at a first area of the display screen. A second chat window is generated based on the first chat window. The first chat window is removed from display at the first area of the display screen, and the second chat window is displayed at a second area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.

Claims

1. A method for facilitating concurrent chat messaging and co-browsing between a host computer and an agent computer, the method comprising:

displaying, by a first web browser window running on the host computer, a first chat window at a first area of a display screen;

displaying, by an embedded program code within a second web browser window running on the host computer, a co-browsing window at a second area of the display screen, wherein the first area of the display screen overlaps the second area of the display screen;

generating, by the embedded program code, a second chat window that is a duplicate of the first chat window, the second chat window having a same position, size, chat history, and content as the first chat window;

displaying, by the embedded program code within a third web browser window running on the host computer, the second chat window on top of the first chat window;

removing, by the embedded program code, the first chat window from display at the first area of the display screen; and

moving, by the embedded program code, the second chat window to a third area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.

2. The method of claim 1, wherein generating the second chat window comprises:

acquiring a handle of the first chat window;

acquiring, in response to the acquired handle of the first chat window, position and size information associated with the first chat window; and

acquiring a chat history associated with the first chat window.

3. The method of claim 1, further comprising:

displaying the second chat window at the first area of the display screen on top of the first chat window before removing the first chat window from display at the first area of the display screen; and

moving the second chat window from the first area of the display screen to the third area of the display screen after removing the first chat window from display at the first area of the display screen.

4. The method of claim 3, wherein moving the second chat window from the first area of the display screen to the third area of the display screen occurs in gradual steps to enable a viewer to follow visually the movement of the second chat window to the third area of the display screen.

5. The method of claim 1, wherein removing the first chat window from display at the first area of the display screen includes minimizing the first chat window.

6. The method of claim 1, wherein removing the first chat window from the first area of the display screen includes closing the first chat window.

7. The method of claim 1, further comprising:

minimizing, by the embedded program code, the second chat window;

expanding, by the embedded program code, the minimized second chat window in response to a received message to provide a notification of the message'"'"'s receipt and to display the received message; and

minimizing, by the embedded program code, the expanded second chat window after a predetermined elapsed time; and

wherein the third area of the display screen is near a lower right corner of the display screen.

8. A system comprising:

a processor; and

a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, cause the processor to facilitate concurrent chat messaging and co-browsing between a host computer and an agent computer by;

displaying, by a first web browser window running on the host computer, a first chat window at a first area of a display screen;

displaying, by a second web browser window running on the host computer, a co-browsing window at a second area of the display screen, wherein the first area of the display screen overlaps the second area of the display screen;

generating a second chat window that is a duplicate of the first chat window, the second chat window having a same position, size, chat history, and content as the first chat window;

displaying, by a third web browser window running on the host computer, the second chat window on top of the first chat window;

removing the first chat window from display at the first area of the display screen; and

moving the second chat window to a third area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.

9. The system of claim 8, wherein generating the second chat window comprises:

acquiring a handle of the first chat window;

acquiring, in response to the acquired handle of the first chat window, position and size information associated with the first chat window; and

acquiring a chat history associated with the first chat window.

10. The system of claim 8, further comprising:

displaying the second chat window at the first area of the display screen on top of the first chat window before removing the first chat window from display at the first area of the display screen; and

moving the second chat window from the first area of the display screen to the third area of the display screen after removing the first chat window from display at the first area of the display screen.

11. The system of claim 10, wherein moving the second chat window from the first area of the display screen to the third area of the display screen occurs in gradual steps to enable a viewer to follow visually the movement of the second chat window to the second area of the display screen.

12. The system of claim 8, wherein removing the first chat window from display at the first area of the display screen includes minimizing the first chat window.

13. The system of claim 8, wherein removing the first chat window from the first area of the display screen includes closing the first chat window.

14. The system of claim 8, further comprising:

minimizing the second chat window;

expanding the minimized second chat window in response to a received message to provide a notification of the message'"'"'s receipt and to display the received message; and

minimizing the expanded second chat window after a predetermined elapsed time; and

wherein the second third area of the display screen is near a lower right corner of the display screen.

15. A computer-readable memory comprising a set of instructions stored therein which, when executed by a processor, cause the processor to facilitate concurrent chat messaging and co-browsing between a host computer and an agent computer by:

displaying, by a first web browser window running on the host computer, a first chat window at a first area of a display screen;

displaying, by a second web browser window running on the host computer, a co-browsing window at a second area of the display screen, wherein the first area of the display screen overlaps the second area of the display screen;

generating a second chat window that is a duplicate of the first chat window, the second chat window having a same position, size, chat history, and content as the first chat window;

displaying, by a third web browser window running on the host computer, the second chat window on top of the first chat window;

removing the first chat window from display at the first area of the display screen; and

moving the second chat window to a third area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.

16. The computer-readable memory of claim 15, wherein generating the second chat window comprises:

acquiring a handle of the first chat window;

acquiring, in response to the acquired handle of the first chat window, position and size information associated with the first chat window; and

acquiring a chat history associated with the first chat window.

17. The computer-readable memory of claim 15, further comprising:

displaying the second chat window at the first area of the display screen on top of the first chat window before removing the first chat window from display at the first area of the display screen; and

moving the second chat window from the first area of the display screen to the third area of the display screen after removing the first chat window from display at the first area of the display screen.

18. The computer-readable memory of claim 17, wherein moving the second chat window from the first area of the display screen to the third area of the display screen occurs in gradual steps to enable a viewer to follow visually the movement of the second chat window to the third area of the display screen.

19. The computer-readable memory of claim 15, wherein removing the first chat window from display at the first area of the display screen includes minimizing the first chat window.

20. The computer-readable memory of claim 15, wherein removing the first chat window from the first area of the display screen includes closing the first chat window.

21. The computer-readable memory of claim 15, further comprising:

minimizing the second chat window;

expanding the minimized second chat window in response to a received message to provide a notification of the message'"'"'s receipt and to display the received message; and

minimizing the expanded second chat window after a predetermined elapsed time; and

wherein the third area of the display screen is near a lower right corner of the display screen.