Mobile service platform

• US 9,875,448 B2
• Filed: 11/30/2011
• Issued: 01/23/2018
• Est. Priority Date: 11/30/2011
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Shahraray, Behzad, Basso, Andrea, Begeja, Lee, Gibbon, David C., Liu, Zhu, Renger, Bernard S., Zavesky, Eric
• Primary Examiner(s): Delich, Stephanie Z
• Application Number:
  US13/307,888
• Publication Number:
  US 20130138461A1
• Time in Patent Office: 2,246 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A method and apparatus for a service platform capable of providing device-based task completion is disclosed. A request for a task is received at a service platform from a customer. A worker device to complete the task is selected from a group of worker devices registered with the service platform based on a current attribute of the worker device. Data resulting from completion of the task is received from the selected worker device, validated, and presented to the customer. A reward or incentive can be provided to the worker device in response to the data being received from the worker device and validated.

Claims

1. A method comprising:

receiving, at a mobile service platform, a request from a mobile device to perform a task;

generating, on a visual interface of a worker device that is part of a group of worker devices, an augmented reality view that visualizes the task and other available tasks, wherein the augmented reality view identifies locations that the task and the available tasks are to be performed;

generating, by utilizing the worker device, a heat map that indicates a concentration of tasks at the locations identified in the augmented reality view;

selecting, by utilizing the mobile service platform, the worker device from the group of worker devices to complete the task, wherein the selecting of the worker device is based on a current attribute of the worker device, wherein the worker device is selected based on a sensor capability of a sensor of the worker device and a network latency affecting a rate at which the worker device is able to complete the task, wherein the group of worker devices has device-specific accounts registered with the mobile service platform, wherein the selecting is performed by utilizing instructions from a memory that are executed by a processor;

detecting the selected worker device when the selected worker device is active, wherein the selected worker device is detected based on software installed on the worker device that is in communication with the mobile service platform;

providing, by utilizing the software installed on the worker device, a notification of a presence of the selected worker device to other worker devices in the group of worker devices;

detecting that a different worker device from the group of worker devices is in proximity to the selected worker device;

determining a battery level of the selected worker device and the different worker device;

comparing the battery level to a threshold level required for processing the task;

generating a voice channel between the selected worker device and the different worker device to enable communication between the selected worker device and the different worker device;

processing and completing, by utilizing the selected worker device and the different worker device and when, based on the comparing, the battery level of the selected worker device and the different worker device is at the threshold level required to process the task, the task requested by the mobile device;

receiving, at the mobile service platform and from the selected worker device and the different worker device, data generated by completion of the task by the selected worker device and the different worker device, wherein the data is based on input to the worker device related to observations required by the task, wherein the data includes signal strength data and an average throughput data associated with the completion of the task;

reconstructing a three-dimensional image based on the data received from the selected worker device and the different worker device, wherein the three-dimensional image includes the data; and

presenting, by utilizing the mobile service platform, the data generated by completion of the task and the three-dimensional image to the mobile device.

2. The method of claim 1, wherein the selecting further comprises:

selecting the worker device that is capable of completing the task based on the worker device being at a location associated with the task.

3. The method of claim 1, wherein the selecting further comprises:

selecting the worker device based on current environmental conditions at the worker device.

4. The method of claim 1, wherein the selecting further comprises:

selecting the worker device based on demographic information.

5. The method of claim 1, wherein the selecting further comprises:

scheduling the task in a pool of tasks stored at the mobile service platform;

detecting current attributes of the group of worker devices having the device-specific accounts registered with the mobile service platform at a scheduled time for the task; and

selecting one of the group of worker devices having the device-specific accounts registered with the mobile service platform based on the current attributes of the group of worker devices having the device-specific accounts registered with the mobile service platform at the scheduled time for the task.

6. The method of claim 1, wherein the selecting further comprises:

scheduling the task in a pool of tasks stored at the mobile service platform;

detecting current attributes of the group of worker devices having the device-specific accounts registered with the mobile service platform; and

selecting the worker device to perform the task when the current attributes of the worker device match specified attributes associated with the task.

7. The method of claim 1, wherein the task requires a device-based sensor reading, and the selecting further comprises:

selecting the worker device capable of providing the device-based sensor reading at a location associated with the task.

8. The method of claim 1, further comprising:

transferring a reward to the worker device in response to the worker device completing the task.

9. The method of claim 8, wherein transferring the reward to the worker device in response to the worker device completing the task comprises:

transferring a payment from an account of the mobile device to an account associated with the worker device.

10. The method of claim 1, further comprising:

validating the data generated by completion of the task prior to presenting the data to the mobile device.

11. The method of claim 10, further comprising:

transferring a payment from an account of the mobile device to an account associated with the worker device in response to the data being validated.

12. The method of claim 1, further comprising:

re-selling the data resulting from completion of the task to a second mobile device.

13. A mobile service platform comprising:

a memory that stores instructions; and

a processor that executes the instructions to perform operations, the operations comprising;

receiving, from a mobile device, a request to perform a task;

generating, on a visual interface of a worker device that is part of a group of worker devices, an augmented reality view that visualizes the task and other available tasks, wherein the augmented reality view identifies locations that the task and the available tasks are to be performed;

generating, by utilizing the worker device, a heat map that indicates a concentration of tasks at the locations identified in the augmented reality view;

selecting the worker device from the group of worker devices to complete the task, wherein the selecting of the worker device is based on a current attribute of the worker device, wherein the worker device is selected based on a sensor capability of a sensor of the worker device and a network latency affecting a rate at which the worker device is able to complete the task, wherein the group of worker devices has device-specific accounts registered with the mobile service platform;

detecting the selected worker device when the selected worker device is active, wherein the selected worker device is detected based on software installed on the worker device that is in communication with the mobile service platform;

providing, by utilizing the software installed on the worker device, a notification of a presence of the selected worker device to other worker devices in the group of worker devices;

detecting that a different worker device from the group of worker devices is in proximity to the selected worker device;

determining a battery level of the selected worker device and the different worker device;

comparing the battery level to a threshold level required for processing the task;

generating a voice channel between the selected worker device and the different worker device to enable communication between the selected worker device and the different worker device;

processing and completing, by utilizing the selected worker device and the different worker device and when, based on the comparing, the battery level of the selected worker device and the different worker device is at the threshold level required to process the task, the task requested by the mobile device;

receiving, from the selected worker device and the different worker device, data generated by completion of the task by the selected worker device and the different worker device, wherein the data is based on input to the worker device related to observations required by the task;

reconstructing a three-dimensional image based on the data received from the selected worker device and the different worker device, wherein the three-dimensional image includes the data; and

presenting the data generated by completion of the task and the three-dimensional image to the mobile device.

14. The mobile service platform of claim 13, wherein the operations further comprise:

transferring a reward to the worker device in response to the worker device completing the task.

15. The mobile service platform of claim 13, wherein the operations further comprise:

validating the data generated by completion of the task prior to presenting the data to the mobile device.

16. The mobile service platform of claim 15, wherein the operations further comprise:

transferring a payment from an account of the mobile device to an account associated with the worker device in response to the data being validated.

17. A non-transitory computer readable medium storing computer executable instructions, which when executed on a processor, cause the processor to perform operations comprising:

receiving a request, from a mobile device, to perform a task;

generating, on a visual interface of a worker device that is part of a group of worker devices, an augmented reality view that visualizes the task and other available tasks, wherein the augmented reality view identifies locations that the task and the available tasks are to be performed;

generating, by utilizing the worker device, a heat map that indicates a concentration of tasks at the locations identified in the augmented reality view;

selecting the worker device from the group of worker devices to complete the task, wherein the selecting of the worker device is based on a current attribute of the worker device, wherein the worker device is selected based on a sensor capability of a sensor of the worker device and a network latency affecting a rate at which the worker device is able to complete the task, wherein the group of worker devices has device-specific accounts registered with the mobile service platform;

detecting the selected worker device when the selected worker device is active, wherein the selected worker device is detected based on software installed on the worker device that is in communication with the mobile service platform;

providing, by utilizing the software installed on the worker device, a notification of a presence of the selected worker device to other worker devices in the group of worker devices;

detecting that a different worker device from the group of worker devices is in proximity to the selected worker device;

determining a battery level of the selected worker device and the different worker device;

comparing the battery level to a threshold level required for processing the task;

generating a voice channel between the selected worker device and the different worker device to enable communication between the selected worker device and the different worker device;

processing and completing, by utilizing the selected worker device and the different worker device and when, based on the comparing, the battery level of the selected worker device and the different worker device is at the threshold level required to process the task, the task requested by the mobile device;

receiving, from the selected worker device and the different worker device, data generated by completion of the task by the selected worker device and the different worker device, wherein the data is based on input to the worker device related to observations required by the task;

reconstructing a three-dimensional image based on the data received from the selected worker device and the different worker device, wherein the three-dimensional image includes the data; and

presenting the data generated by completion of the task and the three-dimensional image to the mobile device.

18. The non-transitory computer readable medium of claim 17, wherein the operations further comprise:

transferring a reward to the worker device in response to the worker device completing the task.

19. The non-transitory computer readable medium of claim 17, wherein the operations further comprise:

validating the data generated by completion of the task prior to presenting the data to the mobile device.

20. The non-transitory computer readable medium of claim 19, wherein the operations further comprise:

transferring a payment from an account of the mobile device to an account associated with the worker device in response to the data being validated.