System and method for analyzing messages in a network or across networks

• US 9,876,751 B2
• Filed: 05/21/2015
• Issued: 01/23/2018
• Est. Priority Date: 02/23/2011
• Status: Expired due to Fees

• Current Assignee: Blazent Incorporated (ServiceNow Incorporated)
• Original Assignee: Blazent Incorporated (ServiceNow Incorporated)
• Inventors: Spivack, Nova, ter Heide, Dominiek
• Primary Examiner(s): Gaffin, Jeffrey A
• Assistant Examiner(s): Torres, Ayesha Huertas
• Application Number:
  US14/718,957
• Publication Number:
  US 20150256636A1
• Time in Patent Office: 978 Days
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06N 5/046 Forward inferencing; Production systems
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Systems and methods for presenting a graphical visualization of user related content in a network or across networks are disclosed. In one aspect, embodiments of the present disclosure include analyzing the content from within the network or across the networks, identifying trending topics, and customizing the graphical visualization based on a given topic. The given topic can be user specified and/or can be based on implicit and/or explicit user interests or preferences. The given topic can also be administrator specified. The graphical visualization can present the topics as being connected to the given topic, where the given topic is presented as a center node and the topics relating to that given topic are arranged radially from the center node. The trending topics can change based on a configurable timeframe (e.g., minutes, days, weeks, etc.).

Claims

1. A method comprising:

receiving, via a computer network, data streams from a plurality of network servers, the data streams being associated with user activities performed across the plurality of network servers in relation to one or more computer-based services provided to users on the plurality of network servers;

analyzing, by a computer, the received data streams, said analyzing including identifying a plurality of topics frequently occurring in the user activities, and a relevancy score for each topic of the plurality of topics, the relevancy score representing a relevance of each topic in relation to each of remaining topics of the plurality of topics;

causing a computer display to present a radial arrangement of the plurality of topics, wherein the radial arrangement includes a plurality of nodes, each node representing one topic of the plurality of topics;

wherein causing the computer display to present the radial arrangement of the plurality of topics includes;

causing a center node to be presented at a center of the radial arrangement, wherein the center node represents a main topic including any of a selected topic submitted by a user of the computer or a default topic; and

causing a first subset of nodes of the plurality of nodes to be presented at a radial distance from the center node, each of the first subset of nodes being presented as connected to the center node, wherein the first subset of nodes represent a first subset of topics, from the plurality of topics, having a first set of relevancy scores in relation to the main topic that exceed a first threshold.

2. The method of claim 1, wherein causing the computer display to present the radial arrangement of the plurality of topics further includes:

causing a second subset of nodes of the plurality of nodes to be presented at a second radial distance outward from the first subset of nodes, each of the second subset of nodes being presented as connected to at least one of the first subset of nodes, wherein the second subset of nodes represent a second subset of topics, from the plurality of topics, having a second set of relevancy scores in relation to the main topic that exceed a second threshold, but do not exceed the first threshold.

3. The method of claim 1, further comprising:

in response to an input indicating a given topic by the user of the computer, updating the radial arrangement of the plurality of topics using the given topic as an updated main topic represented by the center node.

4. The method of claim 3, further comprising:

receiving the input indicating the given topic by detecting an action performed by the user of the computer to the plurality of nodes presented in the radial arrangement.

5. The method of claim 3, further comprising:

receiving the input indicating the given topic through a search query submitted by the user of the computer.

6. The method of claim 1, wherein a topic represented by a respective node of the plurality of nodes is presented as a label proximate to the respective node.

7. The method of claim 6, wherein causing the computer display to present the radial arrangement of the plurality of topics further includes:

in response to interaction with the label presented near the respective node within the radial arrangement, updating the radial arrangement using the topic represented by the respective node as an updated main topic represented by the center node.

8. The method of claim 1, further comprising:

updating the relevancy score for each topic of the plurality of topics based on a popularity of the topic with respect to a current timeframe.

9. The method of claim 1, wherein the main topic includes any of a keyword or a tag.

10. The method of claim 1, wherein the main topic includes any of a topic, a location, or a user.

11. The method of claim 1, wherein the data streams includes trending messages associated with a set of one or more social networking services.

12. The method of claim 1, further comprising:

causing the computer display to present a navigation panel for accessing information associated with each topic of the plurality of topics presented within the radial arrangement.

13. The method of claim 1, further comprising:

causing the computer display to present a search panel for receiving a search query associated with a given topic.

14. The method of claim 13, further comprising:

in response to receiving the search query, updating the radial arrangement using the given topic as an updated main topic represented by the center node.

15. A method comprising:

providing, on a computer display, a user interface including a radial arrangement of a plurality of topics extracted from data streams associated with user activities occurring across a plurality of network servers, the radial arrangement including;

a first topic of the plurality of topics represented as a center node at a center of the radial arrangement, the first topic being a main topic of the radial arrangement;

a first subset of topics represented as a first subset of nodes arranged at a radial distance from the center node, wherein the first subset of topics includes one or more topics from the plurality of topics having a relevancy score in relation to the first topic that exceeds a first threshold; and

for at least one topic of the first subset of topics, a second subset of topics represented as a second subset of nodes, the second subset of nodes arranged at a second radial distance outward from a respective node that corresponds to said at least one topic;

wherein the first subset of topics are accompanied a corresponding first set of labels displayed proximate to the first subset of nodes representing the first subset of topics; and

in response to a selection by a user of a first label from the corresponding first set of labels, updating the radial arrangement using a second topic associated with the selected first label as the main topic represented by the center node of the radial arrangement.

16. The method of claim 15, further comprising:

providing, on the computer display, a second user interface including a navigation panel for accessing and viewing information associated with each topic of the plurality of topics, the navigation panel being proximate to the user interface including the radial arrangement.

17. The method of claim 15, further comprising:

providing, on the computer display, a second user interface including a search panel for receiving a search query associated with a user-specified topic, the search panel being proximate to the user interface including the radial arrangement; and

in response to receiving the search query, updating the radial arrangement using the user-specified topic as the main topic represented by the center node of the radial arrangement.

18. The method of claim 15, further comprising:

adjusting graphical characteristics of the corresponding first set of labels based on a level of interest of the user in the first subset of topics represented by the corresponding first set of labels.

19. The method of claim 15, further comprising:

adjusting graphical characteristics of an edge connecting a node representing a corresponding topic of the first subset of topics to the center node, based on a level of interest of the user in the corresponding topic, the edge being the radial distance between the node and the center node.

20. The method of claim 15, wherein each label of the corresponding first set of labels is sized according to a number of occurrence of a corresponding topic associated with the label occurring within the user activities.

21. The method of claim 15, further comprising:

receiving the data streams from the plurality of network servers;

analyzing the data streams including identifying;

the plurality of topics based on a frequency of the plurality of topics occurring in the user activities; and

a relevancy score for each topic of the plurality of topics, the relevancy score representing a relevance of each topic in relation to each of remaining topics of the plurality of topics.

22. The method of claim 21, further comprising:

selecting the first subset of topics from the plurality of topics for display in the radial arrangement based on the first subset of topics having a first set of relevancy scores in relation to the main topic that exceed a first threshold.

23. The method of claim 21, further comprising:

selecting the second subset of topics from the plurality of topics for display in the radial arrangement based on the second subset of topics having a second set of relevancy scores in relation to the main topic that exceed a second threshold but do not exceed the first threshold.

24. A non-transitory computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions comprising:

instructions for receiving data streams from a plurality of network servers, the data streams being associated with user activities performed across the plurality of network servers in relation to one or more computer-based services provided to users on the plurality of network servers;

instructions for analyzing the received data streams, said analyzing including identifying a plurality of topics frequently occurring in the user activities, and a relevancy score for each topic of the plurality of topics, the relevancy score representing a relevance of each topic in relation to each of remaining topics of the plurality of topics;

instructions for providing, on a computer display, a user interface including a radial arrangement of the plurality of topics;

instructions for displaying a main topic of the plurality of topics as a center node at a center of the radial arrangement;

instructions for displaying, within the radial arrangement, a first subset of topics of the plurality of topics as a first subset of nodes connected to the center node, wherein displaying the first subset of topics includes arranging the first subset of nodes at a radial distance outward from the center node; and

instructions for, in response to interaction with a given topic from the subset of topics, updating the radial arrangement using the given topic as an updated main topic displayed as the center node at the center of the radial arrangement.

25. The non-transitory computer-readable medium of claim 24, wherein the main topic comprises any of a selected topic submitted by a user or a default topic.

26. The non-transitory computer-readable medium of claim 24, wherein the first subset of topics have a first set of relevancy scores in relation to the main topic that exceed a first threshold.

27. The non-transitory computer-readable medium of claim 24, further comprising:

instructions for displaying, within the radial arrangement, a second subset of topics of the plurality of topics as a second subset of nodes, wherein displaying the second subset of topics includes arranging the second subset of nodes at a second radial distance outward from the first subset of nodes, each of the second subset of nodes being connected to at least one of the first subset of nodes.

28. The non-transitory computer-readable medium of claim 27, wherein the second subset of topics have a second set of relevancy scores in relation to the main topic that exceed a second threshold, but do not exceed a first threshold.