Integrated minimization of drive test (MDT) and ticketing in a mobile communication network
First Claim
1. A method of identifying and remediating wireless communication issues, comprising:
- receiving a ticket from a mobile communication device by a ticket server computer, where the ticket identifies the mobile communication device and identifies a service issue category and where the ticket server computer manages a wireless communication network ticketing system;
storing the ticket in a ticket data store by the ticket server computer;
transmitting the mobile communication device identity and the service issue category of the ticket from the ticket server computer to a resolution server computer, where the resolution server computer is part of an operation subscriber subsystem that comprises a core element management system (core EMS), a home subscriber system (HSS), and a radio access network element management system (RAN EMS);
analyzing the service issue category by the resolution server computer;
based on the analyzing of the service issue category, initiating a minimization of drive test (MDT) in a wireless communication network by the resolution server computer, where the wireless communication network provides wireless communication service to the mobile communication device and where the wireless communication network comprises a plurality of cell sites;
analyzing the results of the MDT by the resolution server computer; and
based on the analyzing of the results of the MDT, initiating a corrective action in the mobile communication device or in the wireless communication network.
6 Assignments
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Accused Products
Abstract
A method of remediating wireless communication issues. The method comprises receiving a ticket by a ticket server computer that identifies a mobile communication device and identifies a service issue category, transmitting the mobile communication device identity and the service issue category to a resolution server computer, analyzing the service issue category by the resolution server computer, based on the analyzing of the service issue category, initiating a minimization of drive test (MDT), a subscriber trace, or a cell trace in a wireless communication network by the resolution server computer, where the wireless communication network provides wireless communication service to the mobile communication device and where the wireless communication network comprises a plurality of cell sites, analyzing the results of the MDT or trace by the resolution server computer; and initiating a corrective action in the mobile communication device or in the wireless communication network.
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Citations
20 Claims
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1. A method of identifying and remediating wireless communication issues, comprising:
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receiving a ticket from a mobile communication device by a ticket server computer, where the ticket identifies the mobile communication device and identifies a service issue category and where the ticket server computer manages a wireless communication network ticketing system; storing the ticket in a ticket data store by the ticket server computer; transmitting the mobile communication device identity and the service issue category of the ticket from the ticket server computer to a resolution server computer, where the resolution server computer is part of an operation subscriber subsystem that comprises a core element management system (core EMS), a home subscriber system (HSS), and a radio access network element management system (RAN EMS); analyzing the service issue category by the resolution server computer; based on the analyzing of the service issue category, initiating a minimization of drive test (MDT) in a wireless communication network by the resolution server computer, where the wireless communication network provides wireless communication service to the mobile communication device and where the wireless communication network comprises a plurality of cell sites; analyzing the results of the MDT by the resolution server computer; and based on the analyzing of the results of the MDT, initiating a corrective action in the mobile communication device or in the wireless communication network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of identifying and remediating wireless communication issues, comprising:
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receiving a plurality of ticket report messages by a resolution server computer, where each ticket report message comprises a mobile communication device identity and a service issue category and where the resolution server computer is part of an operation subscriber subsystem that comprises a core element management system (core EMS), a home subscriber system (HSS), and a radio access network element management system (RAN EMS); determining by the resolution server computer that at least a threshold number of the plurality of ticket report messages are associated with a same area; analyzing the service issue category of each of the ticket report messages associated with the same area by the resolution server computer; based on the analyzing of the service issue category of each of the ticket report messages associated with the same area, initiating a management-based minimization of drive test (MDT) or a cell trace in a wireless communication network by the resolution server computer commanding the RAN EMS to perform the management-based MDT or the cell trace, where the wireless communication network provides wireless communication service to the identified mobile communication devices, the wireless communication network comprises a plurality of cell sites, and the management-based MDT or cell trace is directed towards cell sites in the same area that the threshold number of ticket report messages are associated with; analyzing the results of the management-based MDT or the cell trace by the resolution server computer; and based on the analyzing of the results of the management-based MDT or cell trace, initiating a corrective action in the wireless communication network. - View Dependent Claims (11, 12, 13, 14)
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15. A method of identifying and remediating wireless communication issues, comprising:
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receiving a ticket report message by a resolution server computer, where the ticket report message comprises a mobile communication device identity and a service issue category and where the resolution server computer is part of an operation subscriber subsystem that comprises a core element management system (core EMS), a home subscriber system (HSS), and a radio access network element management system (RAN EMS); analyzing the service issue category of the ticket report message by the resolution server computer; based on the analyzing of the service issue category of the ticket report message, iteratively initiating a signaling-based minimization of drive test (MDT) or a subscriber trace in a wireless communication network by the resolution server computer commanding the core EMS to perform the signaling-based MDT, where the wireless communication network provides wireless communication service to a mobile communication device identified by the mobile communication device identity in the ticket report message, the wireless communication network comprises a plurality of cell sites, and the signaling-based MDT comprises collecting radio signal metrics for the mobile communication device for a serving cell site of the mobile communication device and cell site nearest neighbors to the serving cell site; analyzing the iterated results of the signaling-based MDTs by the resolution server computer; and based on the analyzing of the iterated results of the signaling-based MDTs, initiating a corrective action in the mobile communication device or in the wireless communication network. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification