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Integrated minimization of drive test (MDT) and ticketing in a mobile communication network

  • US 9,877,213 B1
  • Filed: 11/14/2016
  • Issued: 01/23/2018
  • Est. Priority Date: 11/14/2016
  • Status: Active Grant
First Claim
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1. A method of identifying and remediating wireless communication issues, comprising:

  • receiving a ticket from a mobile communication device by a ticket server computer, where the ticket identifies the mobile communication device and identifies a service issue category and where the ticket server computer manages a wireless communication network ticketing system;

    storing the ticket in a ticket data store by the ticket server computer;

    transmitting the mobile communication device identity and the service issue category of the ticket from the ticket server computer to a resolution server computer, where the resolution server computer is part of an operation subscriber subsystem that comprises a core element management system (core EMS), a home subscriber system (HSS), and a radio access network element management system (RAN EMS);

    analyzing the service issue category by the resolution server computer;

    based on the analyzing of the service issue category, initiating a minimization of drive test (MDT) in a wireless communication network by the resolution server computer, where the wireless communication network provides wireless communication service to the mobile communication device and where the wireless communication network comprises a plurality of cell sites;

    analyzing the results of the MDT by the resolution server computer; and

    based on the analyzing of the results of the MDT, initiating a corrective action in the mobile communication device or in the wireless communication network.

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