Facilitating management of user queries and dynamic filtration of responses based on group filters in an on-demand services environment

• US 9,881,076 B2
• Filed: 06/27/2014
• Issued: 01/30/2018
• Est. Priority Date: 07/22/2013
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Louie, Arthur Albert, Seymour, Christopher Douglas, Treber, Ethan, Schroeder, Jason, Bovet, Jean Elie, Bleyle, Jody Elizabeth, Houston, John Christopher, Seradjfar, Kamyar, Arabo, Mohamad, Liu, Qingqing, Cook, Jr., Thomas Archie
• Primary Examiner(s): Cheema, Azam
• Application Number:
  US14/318,136
• Publication Number:
  US 20150026165A1
• Time in Patent Office: 1,313 Days
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536

Abstract

In accordance with embodiments, there are provided mechanisms and methods for facilitating management of user queries and dynamic filtration of responses based on group filters in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first computing device, a query via an application programming interface (“API”) of a software application at a second computing device, where the query includes one or more filter parameters including a size filter parameter. The method may further include evaluating the query based on the one or more filter parameters including the size filter parameter, selecting a first response based on the size filter parameter, and communicating the first response to be viewed via the API at the second computing device.

Claims

1. A method comprising:

receiving, by a first computing device of the database system, a query relating to contents associated with a software application accessible at a second computing device, wherein the query is received from the second computing device accessible to a user and wherein the first and second computing devices are communicatively part of a network, wherein the software application includes a collaboration application to allow for communication between multiple users including the user;

evaluating, by the first computing device, the query received from the user based on one or more filter parameters including a size filter parameter as defined by inclusion parameters or exclusion parameters associated with the user, wherein evaluating includes reviewing of the contents for at least one of inclusion in a response and exclusion from the response based on at least one of the inclusion parameters and the exclusion parameters, respectively, wherein the inclusion and exclusion parameters are exclusively defined based on one or more preferences or requirements of the user or a tenant associated with the user, wherein the inclusion and exclusion parameters are independent of other inclusion and exclusion parameters exclusive to other users or tenants;

prior to generating a response to the query, identifying by the first computing device, one or more of first data satisfying first data properties revealed in the inclusion parameters and second data satisfying second data properties revealed in the exclusion;

adjusting, by the first computing device, the contents by at least one of adding the first data to the contents as defined by the inclusion parameters and removing the second data from the contents as defined by the exclusion parameters;

generating, by the first computing device, the response having the adjusted contents such that a size of the response is correspondingly adjusted to at least one of small, medium, and large, wherein the response corresponds to and satisfies the one or more preferences or requirements of the user or the tenant; and

communicating, by the first computing device, the size-adjusted response to the second computing device.

2. The method of claim 1, wherein the size filter parameter comprises at least one of a large size filter parameter requesting a large response, a medium size filter parameter requesting a medium response, and a small size filter parameter requesting a small response.

3. The method of claim 1, wherein the software application comprises a collaboration application offered through a collaboration application-based application programming interface (API).

4. The method of claim 1, further comprising:

facilitating, by the first computing device, displaying of the response at the second computing device using a display device.

5. A system comprising:

a server computing device having a memory to store instructions, and a processing device to execute the instructions, the server computing device further having a mechanism to perform one or more operations comprising;

receiving a query relating to contents associated with a software application accessible at a client computing device accessible to a user, wherein the query is received from the client computing device and wherein the server and client computing devices are communicatively part of a network, wherein the software application includes a collaboration application to allow for communication between multiple users including the user;

evaluating the query received from the user based on a size filter parameter as defined by inclusion parameters or exclusion parameters associated with the user, wherein evaluating includes reviewing of the contents for at least one of inclusion in a response and exclusion from the response based on at least one of the inclusion parameters and the exclusion parameters, respectively, wherein the inclusion and exclusion parameters are exclusively defined based on one or more preferences or requirements of the user or a tenant associated with the user, wherein the inclusion and exclusion parameters are independent of other inclusion and exclusion parameters exclusive to other users or tenants;

prior to generating a response to the query, identifying one or more of first data satisfying first data properties revealed in the inclusion parameters and second data satisfying second data properties revealed in the exclusion;

adjusting the contents by at least one of adding the first data to the contents as defined by the inclusion parameters and removing the second data from the contents as defined by the exclusion parameters;

generating the response having the adjusted contents such that a size of the response is correspondingly adjusted to at least one of small, medium, and large, wherein the response corresponds to and satisfies the one or more preferences or requirements of the user or the tenant; and

communicating the size-adjusted response to the client computing device.

6. The system of claim 5, wherein the size filter parameter comprises at least one of a large size filter parameter requesting a large response, a medium size filter parameter requesting a medium response, and a small size filter parameter requesting a small response, and

wherein the software application comprises a collaboration application offered through a collaboration application-based application programming interface (API).

7. The system of claim 5, wherein the one or more operations further comprise:

facilitating displaying of the response at the client computing device using a display device.

8. A non-transitory machine-readable medium comprising a plurality of instructions which, when executed by a first computing device, cause the first computing device to perform one or more operations comprising:

receiving a query relating to contents associated with a software application accessible at a second computing device accessible to a user, wherein the query is received from the computing device and wherein the first and second computing devices are communicatively part of a network, wherein the software application includes a collaboration application to allow for communication between multiple users including the user;

evaluating the query received from the user based on one or more filter parameters including a size filter parameter as defined by inclusion parameters or exclusion parameters associated with the user, wherein evaluating includes reviewing of the contents for at least one of inclusion in response and exclusion from the response based on at least one of the inclusion parameters and the exclusion parameters, respectively, wherein the inclusion and exclusion parameters are exclusively defined based on one or more preferences or requirements of the user or a tenant associated with the user, wherein the inclusion and exclusion parameters are independent of other inclusion and exclusion parameters exclusive to other users or tenants;

prior to generating a response to the query, identifying, by the first computing device, one or more of first data satisfying first data properties revealed in the inclusion parameters and second data satisfying second data properties revealed in the exclusion;

adjusting the contents by at least one of adding the first data to the contents as defined by the inclusion parameters and removing the second data from the contents as defined by the exclusion parameters;

generating the response having the adjusted contents such that a size of the response is correspondingly adjusted to at least one of small, medium, and large, wherein the response corresponds to and satisfies the one or more preferences or requirements of the user or the tenant; and

communicating the size-adjusted response to the second computing device.

9. The non-transitory machine-readable medium of claim 8, wherein the size filter parameter comprises at least one of a large size filter parameter requesting a large response, a medium size filter parameter requesting a medium response, and a small size filter parameter requesting a small response, and wherein the software application comprises a collaboration application offered through a collaboration application-based application programming interface (API).

10. The non-transitory machine-readable medium of claim 8, wherein the one or more operations further comprise:

facilitating displaying of the response at the second computing device using a display device.