Method and apparatus for protecting sensitive data
First Claim
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1. A method comprising:
- receiving at a call center a triggering signal indicating that Personally Identifiable Information (PII) data is about to be sent from a telephone caller;
receiving at a call center an input communication originating from the telephone caller and comprising PII data in the form of dual-tone-multi-frequency transmission data;
in response to the triggering signal, detecting the dual-tone-multi-frequency transmission data with a dual-tone-multi-frequency detector;
based on the detected dual-tone-multi-frequency transmission data, suppressing at least a portion of the received PII data without requiring a physical interrupt of the input communication, so that the portion of the received PII data is not conveyed to a call center agent or to a computer of the call center agent.
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Abstract
In accordance with one embodiment, an apparatus is provided that includes a computer processor coupled with a call center device positioned to receive an input communication containing PII data and originating from a telephone caller, wherein the computer processor implements code to suppress at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the received PII data is not conveyed to a call center agent or to a computer of the call center agent.
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Citations
30 Claims
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1. A method comprising:
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receiving at a call center a triggering signal indicating that Personally Identifiable Information (PII) data is about to be sent from a telephone caller; receiving at a call center an input communication originating from the telephone caller and comprising PII data in the form of dual-tone-multi-frequency transmission data; in response to the triggering signal, detecting the dual-tone-multi-frequency transmission data with a dual-tone-multi-frequency detector; based on the detected dual-tone-multi-frequency transmission data, suppressing at least a portion of the received PII data without requiring a physical interrupt of the input communication, so that the portion of the received PII data is not conveyed to a call center agent or to a computer of the call center agent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. An apparatus comprising:
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a computer processor, wherein the computer processor is configured to respond to a triggering signal received at a call center indicating that Personally Identifiable Information (PII) data is about to be sent from a telephone caller; and wherein the computer processor is coupled with a call center device positioned to receive an input communication containing the PII data and originating from a telephone caller in the form of dual-tone-multi-frequency transmission data; a dual-tone-multi-frequency detector coupled with the call center device and operable to detect, from the input communication, the dual-tone-multi-frequency transmission data; wherein the computer processor implements code to suppress, based on the detected dual-tone-multi-frequency transmission data, at least a portion of the received PII data without requiring a physical interrupt of the input communication so that the portion of the received PII data is not conveyed to a call center agent or to a computer of the call center agent. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A method comprising:
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receiving at a server located within a call center a first signal indicating that an incoming call has been received from a caller; receiving at the server located within the call center a second signal indicating that PII data might soon be entered by the caller; receiving Personally Identifiable Information (PII) data in the form of dual-tone-multi-frequency transmission data at the server located within the call center; in response to the second signal and from an input communication from the caller, detecting dual-tone-multi-frequency transmission data with a dual-tone-multi-frequency detector; based on the detected dual-tone-multi-frequency transmission data, suppressing at least a portion of the received PII data without requiring a physical interrupt of the input communication; conveying an unsuppressed portion of the received PII data to a call center agent or to a computer of the call center agent; and conveying at least the suppressed portion of the received PII data to a payment system processor.
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30. A method comprising:
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receiving at a Personally Identifiable Information Data Suppression server disposed within a physically secure facility in compliance with the Payment Card Industry-Data Security Standard (PCI-DSS) a triggering signal indicating that Personally Identifiable Information (PII) data is about to be sent from a telephone caller; receiving at a call center an input communication originating from the telephone caller and comprising PII data in the form of dual-tone-multi-frequency transmission data; in response to the triggering signal, detecting the dual-tone-multi-frequency transmission data with a dual-tone-multi-frequency detector; based on the detected dual-tone-multi-frequency transmission data, suppressing at least a portion of the received PII data without requiring a physical interrupt of the input communication, so that the portion of the received PII data is not conveyed to a call center agent or to a computer of the call center agent; conveying the PII data to the Personally Identifiable Information Data Suppression server; conveying the PII data from the Personally Identifiable Information Data Suppression server to a payment gateway.
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Specification