Composite ARS service providing method and apparatus

• US 9,882,938 B2
• Filed: 01/21/2015
• Issued: 01/30/2018
• Est. Priority Date: 01/21/2014
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Kim, Dohyung, Kim, Young-Ky, Lee, Jae-Duck, Cho, Ki-Ho
• Primary Examiner(s): Mapa, Michael
• Application Number:
  US14/601,923
• Publication Number:
  US 20150208447A1
• Time in Patent Office: 1,105 Days
• Field of Search: 4554141, 455445, 455450, 370352-354
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04W 76/12 Setup of transport tunnels

Abstract

Methods and apparatuses are provided for operating a server apparatus for providing a composite Automatic Response System (ARS) service through a mobile communication network. An ARS scenario and composite ARS related information are received from a first terminal. The composite ARS related information includes video ARS related information and voice ARS related information based on the ARS scenario. The ARS scenario and the composite ARS related information are stored. A call establishment request message directed to the first terminal, is received from the second terminal. The composite ARS related information is provided to the second terminal in response to the received call establishment request message. A call is established between the first terminal and the second terminal in response to an input for a call connection request, directed to the first terminal, received while the composite ARS related information is provided to the second terminal.

Claims

1. A method of operating a server for providing a composite automatic response system (ARS) service through a mobile communication network, the method comprising:

storing composite ARS related information generated by a first electronic device, the composite ARS related information including visible ARS related information and voice ARS related information;

receiving, from a second electronic device, a first message for requesting call establishment with the first electronic device;

providing the visible ARS related information to the second electronic device and establishing a path between the server and the second electronic device for the voice ARS related information, in response to reception of the first message, before call establishment between the first electronic device and the second electronic device;

receiving, from the second electronic device, a second message for requesting the call establishment between the first electronic device and the second electronic device, while the composite ARS service is provided by the server to the second electronic device based on a synchronization between the visible ARS related information and the voice ARS related information; and

performing, based on the receiving the second message, the call establishment between the first electronic device and the second electronic device.

2. The method of claim 1, further comprising:

blocking a delivery of the first message for requesting the call establishment with the first electronic device while the composite ARS service is provided to the second electronic device based on the composite ARS related information.

3. The method of claim 1, wherein providing the composite ARS related information comprises:

establishing a session for a visible information exchange with respect to the second electronic device in response to reception of the first message.

4. The method of claim 1, wherein the second message for requesting the call establishment between the first electronic device and the second electronic device comprises a piece of information selected from information included in the composite ARS related information.

5. The method of claim 1, wherein the mobile communication network comprises an internet protocol (IP) multimedia subsystem (IMS), and

wherein the server is included in the mobile communication network.

6. A method of operating an electronic device for receiving a composite automatic response system (ARS) service through a mobile communication network, the method comprising:

transmitting a first message for requesting call establishment with a first electronic device, to a server;

receiving visible ARS related information from the server and establishing a voice path between the electronic device and the server for voice ARS related information, before call establishment between the electronic device and the first electronic device; and

transmitting a second message requesting for the call establishment between the electronic device and the first electronic device while the composite ARS service is provided by the server to the electronic device based on a synchronization between the visible ARS related information and the voice ARS related information,

wherein composite ARS related information, which is generated by the first electronic device and stored in the server, includes the visible ARS related information and the voice ARS related information.

7. The method of claim 6, further comprising:

establishing a session for a visible information exchange with respect to the server.

8. The method of claim 6, wherein the visible ARS related information comprises information based on at least one of hypertext markup language (HTML), extensible markup language (XML), and cascading style sheets (CSS).

9. The method of claim 6, wherein the voice ARS related information comprises information based on at least one of media server markup language (MSML) and VoiceXML.

10. The method of claim 6, wherein the second message for requesting the call establishment between the electronic device and the first electronic device comprises a piece of information selected from information included in the composite ARS related information.

11. The method of claim 6, wherein the mobile communication network comprises an IP multimedia subsystem (IMS), and

wherein the server is included in the mobile communication network.

12. A server system for providing a composite automatic response system (ARS) service through a mobile communication network, the server system comprising:

a storage configured to store composite ARS related information generated by a first electronic device, the composite ARS related information including visible ARS related information and voice ARS related information, and

at least one processor configured to;

receive a first message for requesting call establishment with the first electronic device from a second electronic device,

provide the visible ARS related information to the second electronic device and establish a path between the server system and the second electronic device for the voice ARS related information, in response to reception of the first message, before call establishment between the first electronic device and the second electronic device,

receive, from the second electronic device, a second message for requesting the call establishment between the first electronic device and the second electronic device, while the composite ARS service is provided by the server system to the second electronic device based on a synchronization between the visible ARS related information and the voice ARS related information, and

perform, based on the receiving the second message, the call establishment between the first electronic device and the second electronic device.

13. The server system of claim 12, wherein the at least one processor is further configured to:

block a delivery of the first message for requesting the call establishment to the first electronic device while the composite ARS service is provided to the second electronic device based on the composite ARS related information.

14. The server system of claim 12, wherein the at least one processor is further configured to:

establish a session for a visible information exchange with respect to the second electronic device in response to the reception of the first message requesting call establishment, and

establish the path for the voice ARS related information exchange with respect to the second electronic device.

15. The server system of claim 12, wherein the second message for requesting the call establishment between the first electronic device and the second electronic device comprises a piece of information selected from information included in the composite ARS related information.

16. The server system of claim 12, wherein the mobile communication network comprises:

an IP multimedia subsystem (IMS), comprising an IMS server.

17. An apparatus for an electronic device receiving a composite automatic response system (ARS) service through a mobile communication network, the apparatus comprising:

at least one transceiver configured to communicate through the mobile communication network; and

at least one processor configured to control the at least one transceiver,

wherein the at least one processor is further configured to control the at least one transceiver to;

transmit a first message for requesting call establishment with a first electronic device, to a server,

receive visible ARS related information from the server and establishing a path between the electronic device and the server for voice ARS related information, before call establishment between the electronic device and the first electronic device, and

transmit, to the server, a second message for requesting the call establishment between the electronic device and the first electronic device, while the composite ARS service is provided by the server to the electronic device based on a synchronization between the visible ARS related information and the voice ARS related information,

wherein the composite ARS related information, which is generated by the first electronic device and stored in the server, includes the visible ARS related information and the voice ARS related information.

18. The apparatus of claim 17, wherein the at least one processor is further configured to:

establish a session for a visible information exchange with respect to the server.

19. The apparatus of claim 17, wherein the second message for requesting the call establishment between the electronic device and the first electronic device comprises a piece of information selected from information included in the composite ARS related information.

20. The apparatus of claim 17, wherein the mobile communication network comprises an IP multimedia subsystem (IMS), and

wherein the server is included in the mobile communication network.