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User support experience with automatically generated virtual environment

  • US 9,886,675 B2
  • Filed: 06/23/2016
  • Issued: 02/06/2018
  • Est. Priority Date: 11/14/2013
  • Status: Active Grant
First Claim
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1. A computing system comprising:

  • a processor; and

    memory storing instructions executable by the processor, wherein the instructions configure the computing system to;

    receive an indication of a technical issue in a deployed system associated with a user;

    generate a representation of a diagnostic environment user interface display that represents a diagnostic environment that is based on deployed environment data indicative of an environment of the deployed system, wherein the diagnostic environment includes computing functionality that corresponds to the environment of the deployed system and an issue reproduction user input mechanism; and

    receive an indication of an issue reproduction user input from the user associated with the deployed system, the indication of the issue reproduction user input being received through the issue reproduction user input mechanism and indicative of a reproduction of the technical issue in the diagnostic environment.

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