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Gaming system customer service techniques

  • US 9,886,819 B2
  • Filed: 11/02/2015
  • Issued: 02/06/2018
  • Est. Priority Date: 10/17/2001
  • Status: Expired due to Term
First Claim
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1. In a gaming system comprising a plurality of gaming locations, apparatus for enabling communication between a first and a second gaming locations comprising:

  • a first touch screen display visible from the first gaming location and configured to accommodate a first player, enabling entry of at least one of a name of a second player and a second player code and enabling entry of a first message for the second player even when the second player is not at any gaming location;

    a second touch screen display visible from the second gaming location and configured to accommodate a second player, enabling entry of at least one of a name of the first player and a first player code and enabling entry of a second message for the first player even when the first player is not at any gaming location;

    a network configured to transmit data resulting in display of a first menu including the first message and the name of the first player on the second touch screen display, the first menu enabling selection of a reply menu allowing the second player to enter a reply message to the first player even when the first player is not at any gaming location, the network also being configured to transmit data resulting in display of a second menu including the second message and the name of the second player on the first touch screen display, the second menu enabling selection of a reply menu allowing the first player to enter a reply message to the second player even when the second player is not at any gaming location; and

    a central authority to locate the second touch screen display associated with the second player identified as a recipient of the first message and to locate the first touch screen display associated with the first player identified as the recipient of the second message, the central authority also being configured to save the first message until the second touch screen display is located and forwarding the first message to the second touch screen display associated with the second player, the central authority also being configured to save the second message until the first touch screen display is located and forwarding the second message to the second touch screen display associated with the first player; and

    wherein the central authority is further configured to a) locate a match between a name identified at the first gaming location and the first player name identified as a recipient of the second message to be received at the first gaming location, b) in response to not locating any match, store the second message, and c) in response to a player with the first player name having identified himself at one gaming location of the plurality of gaming locations, retrieve the stored second message and forward the retrieved second message to the one gaming location.

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  • 5 Assignments
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