Collaborative content evaluation

• US 9,888,017 B2
• Filed: 03/16/2016
• Issued: 02/06/2018
• Est. Priority Date: 12/28/2006
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Sundaresan, Neelakantan, Lee, Hendrick
• Primary Examiner(s): Ly, Anh
• Application Number:
  US15/071,906
• Publication Number:
  US 20160197942A1
• Time in Patent Office: 692 Days
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 63/1408 by monitoring network traffic monitoring network traffic per se H04L43/00
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

In an example embodiment, a system for evaluating published content is provided. The system includes at least one processor and a plurality of components including instructions executable by the at least one processor. The components include a reporting component and an evaluation component. The reporting component is to receive a communication from one of a plurality of users of a network-based system, the communication identifying content accessible via the network-based system as objectionable. An evaluation component is to evaluate the identified content based on a reputation value of the one of the plurality of users to determine an action to take with respect to the identified content. The reputation value is based at least in part on a history of objectionable content reporting by the one of the plurality of users.

Claims

1. A system comprising:

a reporting component comprising one or more processors of computing device configured to to receive a communication from one of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable;

an evaluation component comprising the one or more processors of the computing device configured to evaluate the identified content based on a reputation value of the one of the plurality of users to determine an action to take with respect to the identified content, the reputation value being based at least in part on a history of objectionable content reporting by the one of the plurality of users;

a validation component comprising the one or more processors of the computing device configured to take the action with respect to the identified content based on the evaluation of the identified content, the validation component further to increase the reputation value of the one of the plurality of users based on the identified content being removed from publication.

2. The system of claim 1, the action to take comprising removing the identified content from publication based on the reputation value of the one of the plurality of users exceeding a threshold.

3. The system of claim 1, the action to take comprising removing the identified content from publication based on the reputation value of the one of the plurality of users falling below a threshold and a predetermined number of other ones of the plurality of users having identified the content as objectionable.

4. The system of claim 1, the action to take comprising referring the identified content to an individual associated with the network system based on the reputation value of the one of the plurality of users falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable.

5. The system of claim 4, the individual comprising a representativeof the network system.

6. The system of claim 4, the individual comprising another of the plurality of users, the other of the plurality of users having a reputation value that is higher than the reputation value of the one of the plurality of users.

7. The system of claim 6, the reputation value being based on an expertise level of the individual relating to the identified content.

8. A method comprising:

receiving, at a first computer device comprising a memory and at least one processor, a communication from one of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable; and

evaluating, using the at least one processor, the identified content based on a reputation value of the one of the plurality of users to determine an action to take with respect to the identified content, the reputation value being based at least in part on a history of objectionable content reporting by the one of the plurality of users;

taking the action with respect to the identified content using the at least one processor based on the evaluation of the identified content, the validation component further to increase the reputation value of the one of the plurality of users based on the identified content being removed from publication.

9. The method of claim 8, the identified content comprising at least one selection from a group consisting of a product listing, a service listing, a product review, and a service review.

10. The method of claim 8, the reputation value further being based on an expertise level of the one of the plurality of users relating to the identified content.

11. The method of claim 8, the reputation value further being based on a level of participation of the one of the plurality of users with the network system.

12. The method of claim 8, the evaluating of the identified content further being based on a content attribute associated with the identified content.

13. The method of claim 12, the content attribute comprising an item category associated with the identified content.

14. The method of claim 8 further comprising:

receiving a second plurality of communication from the one of a plurality of users of a network system, each communication of the second plurality of communications identifying corresponding content accessible via the network system as objectionable;

validating each instance of the corresponding content to determine whether the corresponding content is objectionable;

determine the reputation value of the one of the plurality of users based on an accuracy for identifying objectionable content based on validation of whether the corresponding content is objectionable.

15. The method of claim 8 wherein, the action to take further comprises removing the identified content from publication based on the reputation value of the one of the plurality of users falling below a threshold and a predetermined number of other ones of the plurality of users having identified the content as objectionable.

16. The method of claim 15 wherein, the action to take further comprises referring the identified content to an individual associated with the network system based on the reputation value of the one of the plurality of users falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable, the individual comprising a representative of the network system.

17. The method of claim 15 wherein, the action to take further comprises referring the identified content to an individual associated with the network system based on the reputation value of the one of the plurality of users falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable, the individual comprising another of the plurality of users, the other of the plurality of users having a reputation value that is higher than the reputation value of the one of the plurality of users.

18. Anon-transitory machine-readable storage medium including instructions that, when executed by a machine, cause the machine to perform operations comprising;

receiving a communication from one of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable; and

evaluating the identified content based on a reputation value of the one of the plurality of users to determine an action to take with respect to the identified content, the reputation value being based at least in part on a history of objectionable content reporting by the one of the plurality of users; and

taking the action with respect to the identified content using the at least one processor based on the evaluation of the identified content, the validation component further to increase the reputation value of the one of the plurality of users based on the identified content being removed from publication.

19. The non-transitory machine-readable storage medium of claim 18 wherein the action to take comprises referring the identified content to an individual associated with the network system based on the reputation value of the one of the plurality of users falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable;

and

wherein the individual comprises a representative of the network system.