Sensory feedback indicators for transactional processes

• US 9,892,388 B2
• Filed: 08/14/2017
• Issued: 02/13/2018
• Est. Priority Date: 07/10/2015
• Status: Active Grant

• Current Assignee: Edison Vault, LLC
• Original Assignee: International Business Machines Corporation
• Inventors: Agrawal, Tushar, Baduk, Serge, Balfe, Robert A., Odeyemi, Victoria O., Satuloori, Sridhar, Smith, Jason A., Trim, Craig M., Verma, Vivek, Wong, Albert T. Y.
• Primary Examiner(s): Airapetian, Mila
• Application Number:
  US15/675,824
• Publication Number:
  US 20170337530A1
• Time in Patent Office: 183 Days
• Field of Search: 705 261
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G08B 21/18 Status alarms G08B21/02 takes precedence
• CPC Class Codes: G08B 6/00 Tactile signalling systems, e.g. personal calling systems
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A method for providing web transaction feedback includes a client device receiving a response indicating a success or a failure of a user operation pertaining to a potential web transaction. The client device then provides a web transaction feedback to the user using a human interface element capable of causing the client device to perform a set of motions and/or emit a range of temperatures. The set of motions is comprised of at least a first sub-set of the set of motions indicating the success of the user operation and at least a second sub-set of the set of motions indicating the failure of the user operation. The range of temperatures is comprised of at least a first temperature of the range of temperatures indicating the success of the user operation and at least a second temperature of the range of temperatures indicating the failure of the user operation.

Claims

1. A computer system comprising:

one or more computer processors;

one or more computer readable storage media;

program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising;

program instructions to receive, by a client device, a first response indicating a success or a failure of a first user operation pertaining to a potential web transaction, wherein the first user operation includes the user attempting to submit sensitive information using a web form on a website, and wherein the received first response indicates whether the website is a secure website or an unsecure website;

program instructions to determine, by the client device, first web transaction feedback, wherein the first web transaction feedback communicates the received first response to the user;

program instructions to provide, by the client device, the first web transaction feedback to the user using a thermal emitter capable of causing the client device to emit a range of temperatures;

program instructions to receive, by the client device, a second response indicating a success or a failure of a second user operation pertaining to the potential web transaction, wherein the second user operation includes the user submitting payment information for the potential web transaction, and wherein the received second response indicates whether the payment information submitted by the user has been successfully approved or unsuccessfully approved;

program instructions to determine, by the client device, second web transaction feedback, wherein the second web transaction feedback communicates the received second response to the user;

program instructions to provide, by the client device, the second web transaction feedback to the user using a motion simulator capable of causing the client device to perform a set of motions;

wherein at least a first sub-range of the range of temperatures communicates the success of the first user operation and at least a second sub-range of the range of temperatures communicates the failure of the first user operation, wherein the temperatures of the first sub-range of the range of temperatures are cooler than the temperatures of the second sub-range of the range of temperatures; and

wherein at least a first sub-set of the set of motions communicates the success of the second user operation and at least a second sub-set of the set of motions communicates the failure of the second user operation, wherein the motions of the first sub-set of the set of motions include buzzes with durations of time that are less than durations of time of buzzes of the motions of the second sub-set of the set of motions.