Automated agent for social media systems
First Claim
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1. A computer-implemented method comprising:
- receiving, by a server, data describing a first set of one or more actions performed by a user on a first social media system of a plurality of social media systems resulting in a first outcome associated with the first social media system;
identifying, by the server, one or more social media rules associated with the user and stored in a rules database, the one or more social media rules specific to a second social media system of the plurality of social media systems;
automatically identifying, by the server, a second set of one or more actions to perform on the second social media system on behalf of the user by processing a portion of the data describing the first set of one or more actions performed by the user on the first social media system in view of the one or more social media rules specific to the second social media system; and
automatically providing, by the server, instructions that when implemented cause a fully autonomous, virtual agent to perform, on behalf of the user, the second set of one or more actions on the second social media system based on the data describing the actions performed by the user on the first social media system, wherein performing the second set of one or more actions results in a second outcome associated with the second social media system that is similar to the first outcome associated with the first social media system.
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Abstract
A method to automatically process social media data includes capturing captured data, describing actions and/or context relating a user across multiple social media systems. The captured data is stored within a database. One or more interfaces are provided in order to provide access to the stored captured data. A rules database is configured to store multiple social media rules (e.g., behaviors) that may be associated with a user. A behavior engine is configured to perform autonomous activities, on behalf of a user with respect to multiple social media platforms, based on the social medial rules and/or the captured data.
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Citations
20 Claims
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1. A computer-implemented method comprising:
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receiving, by a server, data describing a first set of one or more actions performed by a user on a first social media system of a plurality of social media systems resulting in a first outcome associated with the first social media system; identifying, by the server, one or more social media rules associated with the user and stored in a rules database, the one or more social media rules specific to a second social media system of the plurality of social media systems; automatically identifying, by the server, a second set of one or more actions to perform on the second social media system on behalf of the user by processing a portion of the data describing the first set of one or more actions performed by the user on the first social media system in view of the one or more social media rules specific to the second social media system; and automatically providing, by the server, instructions that when implemented cause a fully autonomous, virtual agent to perform, on behalf of the user, the second set of one or more actions on the second social media system based on the data describing the actions performed by the user on the first social media system, wherein performing the second set of one or more actions results in a second outcome associated with the second social media system that is similar to the first outcome associated with the first social media system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
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a computing device; and a computer-readable storage device coupled to the computing device and having instructions stored thereon which, when executed by the computing device, cause the computing device to perform operations comprising; receiving data describing a first set of one or more actions performed by a user on a first social media system of a plurality of social media systems resulting in a first outcome associated with the first social media system; identifying one or more social media rules associated with the user and stored in a rules database, the one or more social media rules specific to a second social media system of the plurality of social media systems; automatically identifying a second set of one or more actions to perform on the second social media system on behalf of the user by processing a portion of the data describing the first set of one or more actions performed by the user on the first social media system in view of the one or more social media rules specific to the second social media system; and automatically instructing a fully autonomous, virtual agent to perform, on behalf of the user, the second set of one or more actions on the second social media system based on the data describing the actions performed by the user on the first social media system, wherein performing the second set of one or more actions results in a second outcome associated with the second social media system that is similar to the first outcome associated with the first social media system. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification