System for managing dynamic placement of advertisements in electronic information pages

• US 9,892,425 B2
• Filed: 08/03/2006
• Issued: 02/13/2018
• Est. Priority Date: 03/27/2006
• Status: Active Grant

• Current Assignee: Genesys Cloud Services Incorporated
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated), Alcatel-Lucent SA (Nokia Corporation)
• Inventors: Laruelle, Frederic, Pfeiffer, Ralf, Phung, Rick, Van Everen, David
• Primary Examiner(s): Brown, Alvin L
• Application Number:
  US11/462,292
• Publication Number:
  US 20070226057A1
• Time in Patent Office: 4,212 Days
• Field of Search: 705 14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement

Abstract

A system for serving electronic advertisements over a data packet network has a node connected to the data packet network, data storage accessible to the node for holding advertisements for service and associated data, and a software instance running on the node for selecting and causing placement of advertisements including selected associated data. The system is characterized in that the advertisements are selected and served base on some real time information accessible to the software instance and wherein the associated data may be individually or collectively embedded into or deployed with the advertisements based at least in part on evaluation of the information accessed.

Claims

1. A system, comprising:

a hardware server operable to execute instructions stored in memory to;

determine to serve an electronic advertisement;

determine a real-time availability status of contact agents associated with the advertisement prior to serving the advertisement;

embed one or more contact objects in the advertisement based on the determined availability status of the contact agents prior to serving the advertisement; and

serve the advertisement via a packet data network for presentation on a user device.

2. The system of claim 1, wherein a contact object comprises indicia directing recipients of an advertisement how to connect to an advertiser contact agent.

3. The system of claim 2, wherein the indicia comprise one or more active links in an advertisement, for accomplishing contact for a viewer with the advertiser contact agent.

4. The system of claim 3, wherein the one or more active links comprise one of a telephone, an instant messaging, a chat session, or a text messaging communication link between an advertisement recipient and an advertiser contact agent.

5. The system of claim 1, in combination with one or more network hardware servers configured to provide hosted within a network search service.

6. The system of claim 5, wherein the server is further configured to select advertisements from the memory based at least in part upon keywords entered by a searcher.

7. The system of claim 1, wherein the system is further configured to determine an anticipated wait time associated with at least one contact means and to include, in an embedded contact object, an indication of the wait time associated with at least one contact means in an advertisement to be served.

8. A method comprising:

determining, by a server operable to execute instructions stored in a memory, to serve an electronic advertisement;

determining, by the server, information related to a real-time availability status of contact agents associated with the advertisement prior to serving the advertisement;

embedding in the advertisement, by the server, one or more contact objects based on the determined availability status of the contact agents prior to serving the advertisement; and

serving the advertisement via a packet data network for presentation on a user device.

9. The method of claim 8, wherein a contact object comprises indicia directing recipients of an advertisement how to connect to an advertiser contact agent.

10. The method of claim 9, wherein the indicia comprise one or more active links in an advertisement, for accomplishing contact for a viewer with the advertiser contact agent.

11. The method of claim 10, wherein the one or more active links comprise one of a telephonic, an instant messaging, a chat session, or a text messaging communication link between an advertisement recipient and an advertiser contact agent.

12. The method of claim 8, further comprising hosting the server in combination with one or more network hardware servers to provide a network search service.

13. The method of claim 12, wherein selecting and serving advertisements is based at least in part upon keywords entered by a searcher.

14. The method of claim 8, further comprising determining an anticipated wait time associated with at least one contact means and including, in an embedded contact object, an indication of the wait time associated with at least one contact means in an advertisement to be served.