Method and apparatus of providing messaging service and callback feature to mobile stations

• US 9,894,047 B2
• Filed: 09/09/2011
• Issued: 02/13/2018
• Est. Priority Date: 09/09/2010
• Status: Active Grant

• Current Assignee: Datto LLC
• Original Assignee: Kaseya Limited
• Inventors: Miller, Allan A.
• Primary Examiner(s): Agosta, Steve D
• Application Number:
  US13/228,670
• Publication Number:
  US 20120064875A1
• Time in Patent Office: 2,349 Days
• Field of Search: 455410, 455466, 455419, 370352, 370437, 340 585
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06F 8/61 Installation
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 69/22 Parsing or analysis of headers
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 24/00 : Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/18 : Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/50 : Service provisioning or reconfiguring
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 60/005 : Multiple registrations, e.g. multihoming
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/22 : Processing or transfer of terminal data, e.g. status or physical capabilities

Abstract

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. The mobile device user may be unaware of any updates or other administrative operations being performed. One example method may include detecting that an event has occurred, interrupting a previously executed program, initiating a new program different from the previously executed program to perform a new function and notifying an application of the program interruption. The message may be a SMS type message.

Claims

1. A method comprising:

creating an action to perform an automated backup operation on a mobile device;

storing the action in a memory with a pending status, wherein the action comprises a header which identifies the mobile device;

creating a short message service (SMS) message comprising the action via a customer server;

transmitting the message to the mobile device via the customer server;

responsive to receiving the message, invoking a process in a background of an operating system of the mobile device;

interrupting a previously executed program of the mobile device via a subroutine;

processing text of the message to implement the at least one action and perform the automated backup operation on the mobile device;

executing the automated backup operation based on a command included in the text of the message;

collecting contact information from the mobile device via a mobile agent; and

forwarding the contact information associated with the backup operation via a web service to a server;

wherein an administrator has an ability to monitor and control, from a single interface, a status of the mobile device, install agents, backup and restore of the mobile device, a location of the mobile device when the mobile device is lost or stolen, a configuration of the mobile device and an agent of the mobile device.

2. The method of claim 1, wherein the automated backup operation is performed without any intervention by the end user of the mobile device.

3. The method of claim 1, wherein executing the automated backup operation comprises creating a result which provides all contact information on the mobile device being backed-up into the memory.

4. An apparatus executing an operating system comprising:

a memory; and

a processor configured to

create an action to perform an automated backup operation on a mobile device;

store the action in a memory with a pending status, wherein the action comprises a header which identifies the mobile device;

create a short message service (SMS) message comprising the action via a customer server;

transmit the message to the mobile device via the customer server;

responsive to receiving the message, invoke a process in a background of an operating system of the mobile device;

interrupt a previously executed program of the mobile device via a subroutine;

process text of the message to implement the at least one action and perform the automated backup operation on the mobile device;

execute the automated backup operation based on a command included in the text of the message;

collect contact information from the mobile device via a mobile agent; and

forward the contact information associated with the backup operation via a web service to a server;

wherein an administrator has an ability to monitor and control, from a single interface, a status of the mobile device, install agents, backup and restore of the mobile device, a location of the mobile device when the mobile device is lost or stolen, a configuration of the mobile device and an agent of the mobile device.

5. The apparatus of claim 4, wherein the automated backup operation is performed without any intervention by the end user of the mobile device.

6. The apparatus of claim 4, wherein executing the automated backup operation comprises creating a result which provides all contact information on the mobile device being backed-up into the memory.

7. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:

creating an action to perform an automated backup operation on a mobile device;

storing the action in a memory with a pending status, wherein the action comprises a header which identifies the mobile device;

creating a short message service (SMS) message comprising the action via a customer server;

transmitting the message to the mobile device via the customer server;

responsive to receiving the message, invoking a process in a background of the operating system of the mobile device;

interrupting a previously executed program of the mobile device via a subroutine;

processing text of the message to implement the at least one action and perform the automated backup operation on the mobile device;

executing the automated backup operation based on a command included in the text of the message;

collecting contact information from the mobile device via a mobile agent; and

forwarding the contact information associated with the backup operation via a web service to a server;

wherein an administrator has an ability to monitor and control, from a single interface, a status of the mobile device, install agents, backup and restore of the mobile device, a location of the mobile device when the mobile device is lost or stolen, a configuration of the mobile device and an agent of the mobile device.

8. The non-transitory computer readable storage medium of claim 7, wherein the automated backup operation is performed without any intervention by the end user of the mobile device.