Method and systems for identifying faulty communication calls
First Claim
1. A method for identifying faulty communication call, the method being performed by a media gateway controller and comprising:
- generating communication call record information for a communication call upon determining that the communication call has been released on a signaling plane;
determining whether a message associated with the communication call has been exchanged between the media gateway controller and a media gateway within a pre-defined time interval;
receiving from the media gateway, in response to determining that no message has been exchanged between the media gateway controller and the media gateway, a notification indicating that resources for the communication call are active on a media plane in the media gateway;
responsive to receiving the notification, transmitting, to the media gateway, a request for information related to media activity of the communication call on the media plane after the communication call has been released on the signaling plane;
receiving, from the media gateway, the requested information; and
identifying, by the media gateway controller, the faulty communication call based on the communication call record information and the requested information.
1 Assignment
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Accused Products
Abstract
This disclosure relates generally to call monitoring techniques, and more particularly to method and system for identifying faulty communication calls. In one embodiment, a method comprises generating communication call record information for a communication call upon determining release of the communication call on a signaling plane. The method further comprises receiving a notification that media plane resources are still active after release of the communication call on the signaling plane. The method further comprises requesting for and receiving media activity of the communication call on the media plane in response to active media plane resources. The method further comprises identifying the faulty communication call based on the communication call record information and the media activity of the communication call.
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Citations
20 Claims
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1. A method for identifying faulty communication call, the method being performed by a media gateway controller and comprising:
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generating communication call record information for a communication call upon determining that the communication call has been released on a signaling plane; determining whether a message associated with the communication call has been exchanged between the media gateway controller and a media gateway within a pre-defined time interval; receiving from the media gateway, in response to determining that no message has been exchanged between the media gateway controller and the media gateway, a notification indicating that resources for the communication call are active on a media plane in the media gateway; responsive to receiving the notification, transmitting, to the media gateway, a request for information related to media activity of the communication call on the media plane after the communication call has been released on the signaling plane; receiving, from the media gateway, the requested information; and identifying, by the media gateway controller, the faulty communication call based on the communication call record information and the requested information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A media gateway controller for identifying faulty communication call, comprising:
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a processor; and a memory communicatively coupled to the processor, wherein the memory stores processor-executable instructions, which, on execution, causes the processor to; generate communication call record information for a communication call upon determining that the communication call has been released on a signaling plane; determine whether a message associated with the communication call has been exchanged between the media gateway controller and a media gateway within a pre-defined time interval; receive from the media gateway, in response to determining that no message has been exchanged between the media gateway controller and the media gateway, a notification indicating that resources for the communication call are active on a media plane in the media gateway; responsive to receiving the notification, transmit, to the media gateway, a request for information related to media activity of the communication call on the media after the communication call has been released on the signaling plane; receive, from the media gateway, the requested information; and identify the faulty communication call based on the communication call record information and the received information. - View Dependent Claims (12, 13, 14, 15)
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16. A non-transitory computer readable medium including instructions stored thereon that, when processed by at least one processor of a media gateway controller, cause the media gateway controller to perform operations comprising:
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generating communication call record information for a communication call upon determining that the communication call has been released on a signaling plane; determining whether a message associated with the communication call has been exchanged between the media gateway controller and a media gateway within a pre-defined time interval; receiving from the media gateway, in response to determining that no message has been exchanged between the media gateway controller and the media gateway, a notification indicating that resources for the communication call are active on a media plane in the media gateway; responsive to receiving the notification, transmitting, to the media gateway, a request for information related to media activity of the communication call on the media plane after the communication call has been released on the signaling plane; receiving, from the media gateway, the requested information; and identifying, by the media gateway controller, the faulty communication call based on the communication call record information and the requested information. - View Dependent Claims (17, 18, 19, 20)
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Specification