Method and system of personal vending

• US 9,898,884 B1
• Filed: 04/04/2013
• Issued: 02/20/2018
• Est. Priority Date: 04/04/2013
• Status: Active Grant

• Current Assignee: Cantaloupe, Inc.
• Original Assignee: Cantaloupe Systems Incorporated (Cantaloupe, Inc.)
• Inventors: Arora, Mandeep, Agrawal, Anant, Bandura, Iryna, Chvala, Oleksii, Lwin, Allen Aung Kyaw, Glants, Boris, Grant, Justin
• Primary Examiner(s): Crawford, Gene O
• Assistant Examiner(s): Akridge, Stephen L
• Application Number:
  US13/857,129
• Time in Patent Office: 1,783 Days
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines

Abstract

A system and method for vending products to a customer that encompasses a group of vending machines managed by a vending company, a database of the inventory of products in the vending machines and information about customer purchase history from the vending machines; and the use of a personal electronic device by the customer. Embodiments include the customer selecting either products or vending machines from a list of options provided via the user interface of the personal electronic device, wherein the list of options depends on the actual available inventory on vending machines co-located with customer, and the customer purchase history. Methods are described to permit advance purchases with deferred dispensing, and methods of payment that are both fast and automatic. Also described are methods of identifying vending machines and ordering a group of products as single request.

Claims

1. A system for vending products to a customer, comprising:

a plurality of vending machines, managed by a vending machine company;

a server, operating under the authority of the vending machine company, comprising a processor, non-transitory memory, a communications interface, and a database;

wherein the database comprises a communication address of the customer;

wherein the database comprises a location of each of the plurality of vending machines;

wherein the database comprises an inventory of products in each of the plurality of vending machines;

wherein the database comprises a customer order history for a plurality of orders;

a personal electronic device comprising a processor, non-transitory memory, a communications interface, and a user interface (UI);

software running in non-transitory memory on the personal electronic device wherein the software transmits to the server;

(i) an identification of the customer, and (ii) a location of the customer;

software running in non-transitory memory on the server wherein the software creates a list of co-located vending machines wherein the list is responsive to the customer location and each vending machine on the list of co-located vending machines is co-located with the customer; and

wherein the software running in non-transitory memory on the server sends a message to the personal electronic device responsive to the product inventory in each vending machine in the list of co-located vending machines.

2. The system of claim 1 wherein:

the UI presents to the customer a product presentation comprising two or more products from a subset of the product inventory in the vending machines on the list of the co-located vending machines;

wherein the software in non-transitory memory on the personal electronic device accepts as input from the customer a selected product, selected from the product presentation and transmits a selection message comprising the selected product to the server; and

wherein the software in non-transitory memory on the server receives the selection message and transmits to one or more vending machines on the list of co-located vending machines one or more dispensing messages responsive to the selected product, wherein the vending machines receiving the dispensing messages are the “

dispensing machines.”

3. The system of claim 2 wherein:

the product presentation is sorted based on a product preference set previously provided by the customer; and

wherein the product presentation is responsive to the customer order history.

4. The system of claim 2 wherein:

the product presentation is sorted based on a quantity previously purchased, by the customer, of each product in the product presentation.

5. The system of claim 2 wherein:

the product presentation is sorted, based at least in part, on a product introduction date for each product in the product presentation.

6. The system of claim 2 wherein:

the product presentation further comprises a second set of products wherein the second set of products comprises products previously purchased, by the customer, within a predetermined time before or after of a prior purchase of the selected product;

wherein the second set of products are in the product inventory of a second vending machine; and

wherein the second vending machine is co-located with the first vending machine.

7. The system of claim 2 wherein:

the software in non-transitory memory on the server transmits a customer identification message to the one or more dispensing machines;

wherein the customer identification message comprises identification of the customer; and

wherein the one or more dispensing machines display(s) a display message responsive to the customer identification.

8. The system of claim 1 further comprising:

a vending machine identification comprising a visible machine ID located at an identified vending machine; and

wherein the visible machine ID comprises (i) a non-textual icon, and (ii) a textual modifier of the non-textual icon.

9. The system of claim 1 further comprising:

a first product request message comprising a first desired product identification by the customer and transmitted to the server by the customer;

a plurality of additional product request messages comprising the first desired product identification sent by others;

a request database that records product request messages;

a reward for the customer responsive to the quantity of product request messages comprising the first product identification.

10. The system of claim 1 further comprising:

a first product request message comprising a first desired product identification selected by the customer transmitted to the server by the customer;

a plurality of additional product request messages comprising the first desired product identification sent by others;

a request database that records product request messages;

a change in the products in inventory in an updated vending machine responsive to the quantity of the product request messages;

wherein the updated vending machine is in a location frequented by the customer.

11. The system of claim 1 wherein:

the UI is free of an input from the customer selecting a vending machine location.

12. The system of claim 1 wherein:

the UI comprises a single button, wherein activation by the customer of the single button causes a product displayed in the UI to be dispensed;

wherein the customer does not need to provide any other input to the UI for the dispensing.