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Method and system for customer management

  • US 9,900,656 B2
  • Filed: 04/06/2015
  • Issued: 02/20/2018
  • Est. Priority Date: 04/02/2014
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving, by a computing system, information indicative of one or more television viewing activities of a user;

    receiving, by the computing system, information indicative of both first social media activity of a social media account of the user and second social media activity of one or more other social media accounts;

    determining, by the computing system, respective weighted values for each of the one or more television viewing activities and for each of the first and second social media activities;

    based on the determined weighted values, identifying, by the computing system, a video content package that includes television channels related to each of (i) the one or more television viewing activities of the user, (ii) the first social media activity of the social media account of the user, and (iii) the second social media activity of the one or more other social media accounts;

    making, by the computing system, a determination of whether the user is subscribed to one or more of the television channels;

    based on the determination, performing, by the computing system, an action, wherein if the determination is that the user is subscribed to one or more of the television channels, then the action comprises offering an a la carte list of the television channels to the user for purchase, and if the determination is that the user is not subscribed to one or more of the television channels, then the action comprises offering the video content package to the user for purchase.

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