Providing an enhanced shopping experience

• US 9,904,947 B2
• Filed: 08/14/2014
• Issued: 02/27/2018
• Est. Priority Date: 03/19/2010
• Status: Active Grant

• Current Assignee: Toshiba Global Commerce Solutions Holdings Corporation (Toshiba Corporation)
• Original Assignee: Toshiba Global Commerce Solutions Holdings Corporation (Toshiba Corporation)
• Inventors: Smith, Jeffrey J.
• Primary Examiner(s): Civan, Ethan D
• Application Number:
  US14/459,378
• Publication Number:
  US 20140351086A1
• Time in Patent Office: 1,293 Days
• Field of Search: 705 261- 272
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0607 Regulated
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety
• CPC Class Codes: G07G 1/0036 Checkout procedures

Abstract

Methods, apparatus, and products are disclosed for enhancing a shopping experience that include: determining, by a self-checkout terminal, that a shopper invoked a help event; selecting, by the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper; and providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant.

Claims

1. A method of providing an enhanced shopping experience, the method comprising:

determining, by a shopper assistant determination module in a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper'"'"'s age;

selecting, by the shopper assistant determination module in the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, wherein the shopper assistant determination module searches shopper assistant records to select the shopper assistant who has successfully resolved a highest percentage of help events; and

providing, by the shopper assistant determination module in the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant, thereby providing an enhanced shopping experience by facilitating assistance for the shopper in need of assistance.

2. The method of claim 1 wherein the help event further comprises an intervention event during a self-checkout session invoked by the self-checkout terminal.

3. The method of claim 1 wherein the help event further comprises an assist request event during a self-checkout session invoked by the shopper.

4. The method of claim 1, wherein providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant further comprises displaying, on a display at the self-checkout terminal, an image of the shopper assistant.

5. The method of claim 1, wherein providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant further comprises displaying, on a display at the self-checkout terminal, an identifier of the shopper assistant.

6. The method of claim 1 further comprising notifying the shopper assistant of the help event.

7. The method of claim 1 further comprising notifying security of the help event.

8. A self-checkout terminal for providing an enhanced shopping experience, the apparatus comprising a computer processor, a computer memory operatively coupled to the computer processor, the computer memory having disposed within it computer program instructions for:

determining, by a shopper assistant determination module in a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper'"'"'s age;

selecting, by the shopper assistant determination module in the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, wherein the shopper assistant determination module searches shopper assistant records to select the shopper assistant who has successfully resolved a highest percentage of help events; and

providing, by the shopper assistant determination module in the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant, thereby providing an enhanced shopping experience by facilitating assistance for the shopper in need of assistance.

9. The self-checkout terminal of claim 8 wherein the help event further comprises an intervention event during a self-checkout session invoked by the self-checkout terminal.

10. The self-checkout terminal of claim 8 wherein the help event further comprises an assist request event during a self-checkout session invoked by the shopper.

11. The self-checkout terminal of claim 8 wherein providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant further comprises displaying, on a display at the self-checkout terminal, an image of the shopper assistant.

12. The self-checkout terminal of claim 8, wherein providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant further comprises displaying, on a display at the self-checkout terminal, an identifier of the shopper assistant.

13. The self-checkout terminal of claim 8, further comprising computer program instructions for notifying the shopper assistant of the help event.

14. The self-checkout terminal of claim 8, further comprising computer program instructions for notifying security of the help event.

15. A computer program product for providing an enhanced shopping experience, the computer program product disposed upon a computer readable storage medium, the computer program product comprising computer program instructions that, when executed, cause a computer to carry out the steps of:

determining, by a shopper assistant determination module in a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper'"'"'s age;

selecting, by the shopper assistant determination module in the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, wherein the shopper assistant determination module searches shopper assistant records to select the shopper assistant who has successfully resolved a highest percentage of help events; and

providing, by the shopper assistant determination module in the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant, thereby providing an enhanced shopping experience by facilitating assistance for the shopper in need of assistance.

16. The computer program product of claim 15 wherein the help event further comprises an intervention event during a self-checkout session invoked by the self-checkout terminal.

17. The computer program product of claim 15 wherein the help event further comprises an assist request event during a self-checkout session invoked by the shopper.

18. The computer program product of claim 15 wherein providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant further comprises displaying, on a display at the self-checkout terminal, an image of the shopper assistant and an identifier of the shopper assistant.

19. The computer program product of claim 15 further comprising computer program instructions that, when executed, cause a computer to carry out the step of notifying the shopper assistant of the help event.

20. The computer program product of claim 15 further comprising computer program instructions that, when executed, cause a computer to carry out the step of notifying security of the help event.