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Providing an enhanced shopping experience

  • US 9,904,947 B2
  • Filed: 08/14/2014
  • Issued: 02/27/2018
  • Est. Priority Date: 03/19/2010
  • Status: Active Grant
First Claim
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1. A method of providing an enhanced shopping experience, the method comprising:

  • determining, by a shopper assistant determination module in a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper'"'"'s age;

    selecting, by the shopper assistant determination module in the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, wherein the shopper assistant determination module searches shopper assistant records to select the shopper assistant who has successfully resolved a highest percentage of help events; and

    providing, by the shopper assistant determination module in the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant, thereby providing an enhanced shopping experience by facilitating assistance for the shopper in need of assistance.

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