Hybrid cloud media architecture for media communications

• US 9,906,568 B2
• Filed: 08/28/2014
• Issued: 02/27/2018
• Est. Priority Date: 08/28/2014
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Whynot, Stephen R., Mcknight, David, Osterhout, Greg
• Primary Examiner(s): SHINGLES, KRISTIE D
• Application Number:
  US14/472,206
• Publication Number:
  US 20160065623A1
• Time in Patent Office: 1,279 Days
• Field of Search: 709227
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54

Abstract

A request to establish a communication session is received at a cloud communication application. The request is from a first enterprise communication device to establish a communication session with a second communication device that is typically also within the enterprise. In response to receiving the request to initiate the communication session, the cloud communication application directs the first enterprise communication device to use an enterprise media server for sending a media stream of the first communication session. This allows the cloud communication application to provide one or more cloud services for the media stream via a communication channel that has been previously established between the cloud communication application and the enterprise media server. This results in the media stream being sent within the enterprise, thus, providing enhanced security. In addition, less bandwidth is required because the media streams do not have to be sent to and from the cloud.

Claims

1. A method for managing communication sessions comprising:

receiving, by a microprocessor, a request to establish a communication session at a cloud communication application, wherein the request is from a first enterprise communication device to establish a first communication session with a second enterprise communication device and wherein the cloud communication application is external from an enterprise network that comprises the first and second enterprise communication devices;

in response to receiving the request to establish the first communication session, directing, by the microprocessor, the first enterprise communication device to directly use an enterprise media server for sending a media stream of the first communication session, wherein the media stream of the first communication session is sent within the enterprise network; and

providing, by the microprocessor, one or more cloud services for the media stream of the first communication session via a separate communication channel between the cloud communication application and the enterprise media server.

2. The method of claim 1, wherein the separate communication channel is established by the enterprise media server contacting a cloud media server Session Initiation Protocol (SIP) User Agent (UA) prior to the request to establish the first communication session at the cloud communication application.

3. The method of claim 1, wherein the first and second enterprise communication devices are on the enterprise network, wherein the enterprise media server comprises a plurality of enterprise media servers, and further comprising:

determining locations of the first and second enterprise communication devices within the enterprise network; and

in response to determining the locations of the first and second enterprise communication devices within the enterprise network, selecting one or more of the plurality of enterprise media servers as the enterprise media server for use by the first enterprise communication device based on the locations of the first and second enterprise communication devices within the enterprise.

4. The method of claim 1, wherein the request is a first Session Initiation Protocol (SIP) INVITE, and wherein a second SIP INVITE is initially sent to the enterprise media server and then redirected by the enterprise media server to the cloud communication application via the separate communication channel.

5. The method of claim 4, where the redirecting step comprises:

in response to receiving the second SIP INVITE, sending a Session Description Protocol offer to a cloud media server SIP User Agent (UA); and

sending the first SIP INVITE from the could media server UA to the cloud communication application.

6. The method of claim 5, wherein a first Session Initiation Protocol (SIP) dialog between the cloud communication application and the SIP cloud media server UA is established via the separate communication channel and wherein a second SIP dialog between the media server and the first enterprise communication device is established.

7. The method of claim 1, wherein the one or more cloud services are one or more Session Initiation Protocol (SIP) Back-to-Back User Agents (B2BUAs) and further comprising:

creating a SIP dialog between the enterprise media server and the first enterprise communication device via the cloud communication application and the one or more B2BUAs.

8. The method of claim 1, wherein the request is a Web Real Time Communication (WebRTC) request.

9. The method of claim 8, further comprising:

in response to receiving the WebRTC request, sending a Session Initiation Protocol (SIP) INVITE to a cloud media server User Agent (UA).

10. A system for managing communication sessions comprising:

a microprocessor; and

a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to execute;

a cloud communication application that receives a request to establish a first communication session, wherein the request is from a first enterprise communication device to establish the first communication session with a second enterprise communication device and wherein the cloud communication application is external from an enterprise network that comprises the first and second enterprise communication devices, directs the first enterprise communication device to directly use an enterprise media server for sending a media stream of the first communication session in response to receiving the request to establish the communication session, and provides one or more cloud services for the media stream via a separate communication channel between the cloud communication application and the enterprise media server, wherein the media stream of the first communication session is sent within the enterprise network.

11. The system of claim 10, wherein the first and second enterprise communication devices are on the enterprise network, wherein the enterprise media server comprises a plurality of enterprise media servers, and wherein the cloud communication application determines locations of the first and second enterprise communication devices within the enterprise network and selects one or more of the plurality of enterprise media servers as the enterprise media server for use by the first enterprise communication device based on the locations of the first and second enterprise communication devices within the enterprise network.

12. The system of claim 10, wherein the request is a Session Initiation Protocol (SIP) INVITE, wherein the SIP INVITE is sent directly to the cloud communication application.

13. The system of claim 10, wherein the request is a first Session Initiation Protocol (SIP) INVITE, wherein a second SIP INVITE is initially sent to the enterprise media server and then redirected by the enterprise media server to the cloud communication application via the separate communication channel.

14. The system of claim 13, where the media server sends a Session Description Protocol offer to a cloud media server User Agent (UA) in response to receiving the second SIP INVITE and the cloud media server UA sends the first SIP INVITE to the cloud communication application.

15. The system of claim 14, wherein a first Session Initiation Protocol (SIP) dialog between the cloud communication application and the SIP cloud media server UA is established via the separate communication channel and wherein a second SIP dialog between the media server and the first enterprise communication device is established.

16. The system of claim 10, wherein the one or more cloud services are one or more Session Initiation Protocol (SIP) Back-to-Back User Agents (B2BUAs), wherein the cloud communication application creates a SIP dialog between the enterprise media server and the first enterprise communication device via the cloud communication application and the one or more B2BUAs.

17. The method of claim 10, wherein the request is a Web Real Time Communication (WebRTC) request.

18. The system of claim 17, wherein the cloud communication application sends a Session Initiation Protocol (SIP) INVITE to a cloud media server User Agent (UA) response to receiving the WebRTC request.

19. The system of claim 10, wherein the cloud communication application directs the first enterprise communication device to use the enterprise media server by sending a message to the first enterprise communication device with an address of the enterprise media server.

20. The system of claim 10, wherein the media stream does not go through the cloud application and goes through the enterprise media server.