Interactive campaign-based customer feedback collection platform

• US 9,906,653 B2
• Filed: 05/04/2016
• Issued: 02/27/2018
• Est. Priority Date: 05/04/2015
• Status: Active Grant

• Current Assignee: OnePIN Incorporated
• Original Assignee: OnePIN Incorporated
• Inventors: Celik, Feyzi, Nowak, Marcin
• Primary Examiner(s): CAI, WAYNE HUU
• Application Number:
  US15/146,597
• Publication Number:
  US 20160330332A1
• Time in Patent Office: 664 Days
• Field of Search: 455405-408, 705 144, 705 1449, 705 1467
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0245 Surveys
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/62 based on trigger specification
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/735 Re-crediting user
• CPC Class Codes: H04M 15/7556 : by SIM, e.g. smart card account in SCP, SDP or SN
• CPC Class Codes: H04M 15/80 : Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/84 : Types of notifications
• CPC Class Codes: H04M 15/844 : Message, e.g. SMS
• CPC Class Codes: H04M 15/848 : Tone, e.g. beeper
• CPC Class Codes: H04M 15/852 : Low balance or limit reached
• CPC Class Codes: H04M 15/856 : Unsuccessful event
• CPC Class Codes: H04M 2203/651 : Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2203/655 : Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 2215/8158 : Low balance or limit reached
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 : Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 : by subscriber
• CPC Class Codes: H04M 3/42195 : Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42365 : Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4931 : Directory assistance systems
• CPC Class Codes: H04M 7/0042 : where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04W 4/00 : Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/21 : for social networking applications
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/26 : Network addressing or numbering for mobility support

Abstract

This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

Claims

1. A computer-implemented method for automatically prompting a user to respond to an offer from a Mobile Network Operator on a mobile device after a triggering event, the method comprising:

receiving, at a server, an indication that a triggering event has occurred;

receiving, at the server, an indication that the triggering event matches a triggering event stored in a database operably connected to the server;

receiving, at the server, a communication comprising the Mobile Station International Subscriber Directory Number (MSISDN) of the mobile device;

preparing a first offer message from the Mobile Network Operator comprising one or more first actionable response options; and

sending the first offer message to the mobile device,

wherein the triggering event is selected from the group consisting of the mobile device having used up a first amount of a data plan, the mobile device having used up a second amount of a voice plan, the mobile device having used up a third amount of an SMS plan, the mobile device having used up a fourth amount of an MMS plan, the mobile device having used up a fifth amount of a service plan, the mobile device having used up a sixth amount of a subscription plan, the eligibility of the mobile device for a promotion from the Mobile Network Operator when an account balance associated with the mobile device falls below a threshold amount, and after a certain number of phone calls.

2. The method of claim 1, further comprising comparing the MSISDN of the mobile device to MSISDNs associated with an offer campaign and stored in a database operably connected to the server.

3. The method of claim 2, further comprising comparing the MSISDN of the mobile device to an opt-out list stored in a database operably connected to the server, wherein the opt-out list comprises one or more MSISDNs for one or more mobile devices that have opted out of receiving offer messages.

4. The method of claim 1, further comprising

determining whether previous offer messages have been sent to the mobile device;

counting how many previous offer messages have been sent to the mobile device if offer messages have been sent to the mobile device; and

comparing the number of offer messages sent to the mobile device to a limit amount, wherein an offer message is not sent to the mobile device if the number of offer messages sent to the mobile device is greater than or equal to the limit amount.

5. The method of claim 1, further comprising

receiving, at the server, a communication comprising actionable response option selected on the mobile device;

and

logging the actionable response option selected on the mobile device and the MSISDN of the mobile device.

6. The method of claim 5, further comprising

determining whether the actionable response option selected on the mobile device was positive;

sending a sign-up message to a Mobile Network Operator comprising the MSISDN of the mobile device, a campaign code, and, optionally, the date and time,

wherein the sign-up message is sent when the actionable response option selected on the mobile device was positive.

7. The method of claim 5, further comprising

receiving, at the server, a non-responsive communication from the mobile device;

preparing a second offer message comprising one or more second actionable response options; and

sending the second offer message to the mobile device,

wherein a non-responsive communication from the device indicates at least one of the following occurred on the mobile device;

no first actionable response option was selected on the device, the first offer message disappeared from the screen after a timeout setting was met, the mobile device was unable to display the offer message, and an unknown error occurred on the mobile device.

8. The method of claim 7, further comprising updating a offer message counter database, wherein the number of offer messages sent to the MSISDN associated with the mobile device is increased by one.

9. The method of claim 1, wherein the triggering event is selected from the group consisting of the mobile device having used up a first amount of a data plan, the mobile device having used up a second amount of a voice plan, the mobile device having used up a third amount of an SMS plan, the mobile device having used up a fourth amount of an MMS plan, when a browser on the mobile device navigates to a first web address, when the location of the mobile device is within a first geographic area, when the account balance associated with the mobile device falls below a threshold amount, and after a certain number of phone calls.