System and method for enhancing user experience during interactive audio visual communication
First Claim
1. A method for enabling enhanced visual calls (EVC) by a terminal, the method comprising:
- receiving user selection input;
transmitting, to an EVC server, a request message to retrieve mapping information corresponding to the user selection input from an EVC extensible markup language (XML) document management server (XDMS);
receiving, from the EVC server, the mapping information corresponding to the user selection input retrieved from the EVC XDMS;
receiving, from an external server, contents corresponding to the mapping information; and
correlating the contents with an interactive voice response (IVR) call.
1 Assignment
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Accused Products
Abstract
The embodiments of the present invention disclose a system and method for enabling Enhanced Visual Calls (EVC). The system includes an EVC client provided in a User Device to access network-based EVC functional components and device-based functional components to enable a user to request for EVC services, and an EVC server configured for authentication and processing of one or more EVC service requests received from the EVC client, accessing an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests, synchronizing the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content, and transmitting, to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.
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Citations
20 Claims
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1. A method for enabling enhanced visual calls (EVC) by a terminal, the method comprising:
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receiving user selection input; transmitting, to an EVC server, a request message to retrieve mapping information corresponding to the user selection input from an EVC extensible markup language (XML) document management server (XDMS); receiving, from the EVC server, the mapping information corresponding to the user selection input retrieved from the EVC XDMS; receiving, from an external server, contents corresponding to the mapping information; and correlating the contents with an interactive voice response (IVR) call. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A terminal for enabling enhanced visual calls (EVC), the terminal comprising:
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a transceiver; and a controller configured to; receive user selection input, transmit, to an enabling enhanced visual calls (EVC) server, a request message to retrieve mapping information corresponding to the user selection input from an EVC extensible markup language (XML) document management server (XDMS), receive, from the EVC server, the mapping information corresponding to the user selection input retrieved from the EVC XDMS, receive, from an external server, contents corresponding to the mapping information, and correlate the contents with an interactive voice response (IVR) call. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A method for enabling enhanced visual calls (EVC) by an EVC server, the method comprising:
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receiving, from an EVC client, a first request message to retrieve mapping information corresponding to user selection input from an EVC extensible markup language (XML) document management server (XDMS); transmitting, to the EVC XDMS, a second request message requesting the mapping information corresponding to the user selection input; receiving, from the EVC XMDS, the mapping information corresponding to the user selection input; and transmitting, to the EVC client, the mapping information corresponding to the user selection input, wherein the mapping information configures the EVC client to receive contents corresponding to the mapping information from an external server. - View Dependent Claims (14, 15, 16)
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17. An enabling enhanced visual calls (EVC) server for enabling EVC, the EVC server comprising:
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a transceiver; and a controller configured to; receive, from an EVC client, a first request message to retrieve mapping information corresponding to user selection input from an EVC extensible markup language (XML) document management server (XDMS), transmit, to the EVC XDMS, a second request message requesting the mapping information corresponding to the user selection input, receive, from the EVC XMDS, the mapping information corresponding to the user selection input, and transmit, to the EVC client, the mapping information corresponding to the user selection input, wherein the mapping information configure the EVC client to receive contents corresponding to the mapping information from an external server. - View Dependent Claims (18, 19, 20)
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Specification