Remote contractor system with data analytics for identifying needed products or services

• US 9,915,439 B2
• Filed: 11/03/2014
• Issued: 03/13/2018
• Est. Priority Date: 11/04/2013
• Status: Active Grant

• Current Assignee: Ademco Inc. (Resideo Technologies, Inc.)
• Original Assignee: Honeywell International Inc.
• Inventors: Quam, David, Ragland, Amy, Peterson, Steve R., Paine, Brad
• Primary Examiner(s): Rampuria, Satish
• Application Number:
  US14/531,467
• Publication Number:
  US 20150127171A1
• Time in Patent Office: 1,226 Days
• Field of Search: 700275-306
• CPC Class Codes: F24F 11/30 for purposes related to the operation of the system, e.g. for safety or monitoring
• CPC Class Codes: F24F 11/38 Failure diagnosis
• CPC Class Codes: F24F 11/56 Remote control
• CPC Class Codes: F24F 11/58 using Internet communication
• CPC Class Codes: F24F 11/62 characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
• CPC Class Codes: F24F 11/63 Electronic processing
• CPC Class Codes: F24F 11/64 using pre-stored data
• CPC Class Codes: F24F 11/70 Control systems characterised by their outputs; Constructional details thereof
• CPC Class Codes: F24F 11/89 Arrangement or mounting of control or safety devices
• CPC Class Codes: F24F 2110/00 Control inputs relating to air properties
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G05B 2219/24033 Failure, fault detection and isolation
• CPC Class Codes: G05B 2219/2614 HVAC, heating, ventillation, climate control
• CPC Class Codes: G05B 2219/2642 Domotique, domestic, home control, automation, smart house
• CPC Class Codes: G05B 2219/34477 Fault prediction, analyzing signal trends
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 12/2825 Reporting to a device located outside the home and the home network access arrangements H04L12/2856; for remote control or remote monitoring of applications H04L67/025; telephonic communication systems adapted for combination with telemetering systems H04M11/002
• CPC Class Codes: H04L 2012/285 Generic home appliances, e.g. refrigerators
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/12 : specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/125 : involving control of end-device applications over a network
• CPC Class Codes: Y02P 90/82 : Energy audits or management systems therefor
• CPC Class Codes: Y04S 40/18 : Network protocols supporting networked applications, e.g. including control of end-device applications over a network

Abstract

A system that allows a contractor to remotely monitor and/or interact with its customers'"'"' building control systems, such as heating, ventilating and air conditioning (HVAC) systems, and analyze information obtained from the building control systems over time. Such a system may help the contractor monitor and diagnosis customer building control systems, setup service calls, achieve better customer relations, create more effective marketing opportunities, as well as other functions. In some cases, the disclosed system may include a controller that analyzes data from HVAC systems, determines if one or more of the HVAC systems may benefit from a particular product or service, and outputs the HVAC systems that are determined to benefit from a particular product or service.

Claims

1. A remote contractor system communicates with a plurality of client heating, ventilation, and air conditioning (HVAC) controllers over a network, wherein each of two or more of the client HVAC controllers is part of a corresponding client HVAC system that services a corresponding client building, the remote contractor system comprising:

a communications port operatively communicating with the two or more of the client HVAC controllers, and receiving data related to the operation of the two or more of the client HVAC systems;

a memory for storing the received data related to the operation of the two or more of the client HVAC systems;

a controller operatively coupled to the communications port and the memory, wherein the controller includes a processor for processing the data related to the operation of the two or more of the client HVAC systems in order to determine which if any of the two or more of the client HVAC systems are projected to benefit from the addition of a particular product or service;

wherein the controller searches for a pattern in the received data that is related to the operation of the two or more of the client HVAC systems to help determine which, if any of the two or more of the client HVAC systems are projected to benefit from the particular product or service; and

the controller outputs via the communications port one or more indications that identify which, if any, of the two or more of the client HVAC systems are projected to benefit from the addition of the particular product or service.

2. The remote contractor system of claim 1, wherein the controller determines that the particular product or service is projected to benefit a particular client HVAC system when the particular product or service is projected to improve one or more of comfort provided by, efficiency of, maintenance of, and performance of the particular client HVAC system.

3. The remote contractor system of claim 1, wherein each of the one or more indications is tailored to a particular client HVAC system.

4. The remote contractor system of claim 1, wherein each of the one or more indications identifies the particular product or service and provides data that supports the determination that the particular product or service is projected to benefit the corresponding client HVAC system.

5. The remote contractor system of claim 1, wherein the one or more indications are communicated to and displayed on a display accessible by a user of the remote contractor system.

6. The remote contractor system of claim 1, wherein at least one of the one or more indications is communicated to and displayed on a display of a client HVAC controller.

7. The remote contractor system of claim 1, wherein the controller outputs the one or more indications for display on a display.

8. The remote contractor system of claim 7, wherein the display is a display of a smart phone, a tablet, a laptop, or a personal computer.

9. A remote contractor system communicating with a plurality of client building automation controllers over a network, wherein each of the plurality of client building automation controllers is part of a corresponding client building automation system that services a corresponding client building, the remote contractor system comprising:

a communications port operatively communicating with the plurality of client building automation controllers, and to receive data related to the operation of the corresponding plurality of client building automation systems;

a memory for storing the received data related to the operation of the plurality of client building automation systems;

a controller operatively coupled to the communications port and the memory, wherein the controller processes the data related to the operation of the plurality of client building automation systems in order to determine which, if any of the plurality of client building automation systems are projected to benefit from a particular product or service;

wherein the controller searches for a pattern in the received data that is related to the operation of the plurality of client building automation systems to help determine which, if any of the plurality of client building automation systems are projected to benefit from the particular product or service; and

the controller outputs via the communications port one or more notifications that encourage a contractor to contact a consumer that is associated with a client building automation system that is projected to benefit from the particular product or service, wherein the notifications include a recommendation to provide a suggestion to the consumer, where the suggestion is for a product and/or service that addresses an identified pattern in the received data from the particular client building automation system that is associated with the consumer.

10. The remote contractor system of claim 9, wherein the controller searches for one or more of a pattern in humidity level over a period of time, a pattern in temperature level over a period of time, a pattern in fan activation over a period of time, and a pattern in particle count over a period of time.

11. The remote contractor system of claim 9, wherein at least one of the notifications identifies a promotion for a product and/or service that addresses an identified pattern in the received data from the particular client building automation system that is associated with the consumer.

12. The remote contractor system of claim 11, wherein the controller outputs the identified promotion to the consumer via the communications port after receiving approval from the contractor.

13. The remote contractor system of claim 12, wherein the controller receives an acceptance of the identified promotion by the consumer via the communications port.

14. The remote contractor system of claim 12, wherein the controller receives a scheduled service time of the identified promotion by the consumer via the communications port.

15. A method for identifying clients with building automation needs for contractors that service one or more building automation systems, the method comprising:

receiving and storing data related to the operation of a plurality of client building automation systems via a network;

processing the received data related to the operation of the plurality of client building automation systems using a processor to determine which if any of the plurality of client building automation systems are projected to benefit from a particular product or service, wherein the processor searches for a pattern in the received data that is related to the operation of the plurality of client building automation systems to help determine which, if any of the plurality of client building automation systems are projected to benefit from the particular product or service;

generating one or more notifications that encourage a contractor to contact a consumer that is associated with a client building automation system that is projected to benefit from the particular product or service, wherein the notifications include a recommendation to provide a suggestion to the consumer, where the suggestion is for a product and/or service that addresses an identified pattern in the received data from the particular client building automation system that is associated with the consumer; and

outputting the generated one or more notifications to a display for viewing by a contractor.

16. The method of claim 15, wherein searching for a pattern comprises searching for one or more of a pattern in humidity level over a period of time, a pattern in temperature level over a period of time, a pattern in fan activation over a period of time, and a pattern in particle count over a period of time.