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Automated banking machine with remote user assistance

  • US 9,916,736 B2
  • Filed: 04/26/2017
  • Issued: 03/13/2018
  • Est. Priority Date: 04/26/2011
  • Status: Active Grant
First Claim
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1. A non-transitory, tangible computer readable medium having instructions encoded thereon for execution by a processor and when executed operable to:

  • cause through operation of an automated banking machine a financial transfer involving a financial account, and cause a transaction function device associated with the automated banking machine to carry out an operation in connection with the financial transaction;

    employ an audio input device and an audio output device associated with the automated banking machine for audio communication with a remote service provider station responsive at least in part to a user input received by an input device from a user;

    employ a camera associated with the automated banking machine to cause the automated banking machine and the remote service provider station to be in video and audio communication;

    wherein responsive at least in part to a further user input received through the input device, enable the remote service provider station and a mobile wireless device associated with the user at the automated banking machine to be placed in video and audio communication;

    responsive at least in part to the of a disconnection input received at the input device, and the communication from the mobile wireless device to cause the remote service provider station and the machine to no longer be in video and audio communication; and

    cause the mobile wireless device and the remote service provider station to remain in video and audio communication after the remote service provider station and the automated banking machine are no longer in video and audio communication.

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