Automated banking machine with remote user assistance

• US 9,916,736 B2
• Filed: 04/26/2017
• Issued: 03/13/2018
• Est. Priority Date: 04/26/2011
• Status: Active Grant

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Nixdorf, Incorporated
• Inventors: Block, James, Graef, H. Thomas, Magee, Paul D., Nelson, Donald, Meek, James, McIntyre, Daniel S., Depietro, Mark A., Ramachandran, Natarajan
• Primary Examiner(s): ELLIS, SUEZU Y
• Application Number:
  US15/498,106
• Publication Number:
  US 20170243447A1
• Time in Patent Office: 321 Days
• Field of Search: 235379, 703 39, 703 43, 902 8- 21
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/308 using the Internet of Things
• CPC Class Codes: G06Q 20/321 using wearable devices
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G07F 19/201 Accessories of ATMs
• CPC Class Codes: G07F 19/206 Software aspects at ATMs
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

In an example embodiment, an automated banking machine that allows a customer to employ a mobile wireless device for performing banking transactions. The customer may request assistance from a teller or other bank personnel at a remote location. An audio, and optionally video, communication may be initiated between the remote location and the customer. The customer may use either the automated banking machine, mobile wireless device, or both for communicating with the remote location.

Claims

1. A non-transitory, tangible computer readable medium having instructions encoded thereon for execution by a processor and when executed operable to:

cause through operation of an automated banking machine a financial transfer involving a financial account, and cause a transaction function device associated with the automated banking machine to carry out an operation in connection with the financial transaction;

employ an audio input device and an audio output device associated with the automated banking machine for audio communication with a remote service provider station responsive at least in part to a user input received by an input device from a user;

employ a camera associated with the automated banking machine to cause the automated banking machine and the remote service provider station to be in video and audio communication;

wherein responsive at least in part to a further user input received through the input device, enable the remote service provider station and a mobile wireless device associated with the user at the automated banking machine to be placed in video and audio communication;

responsive at least in part to the of a disconnection input received at the input device, and the communication from the mobile wireless device to cause the remote service provider station and the machine to no longer be in video and audio communication; and

cause the mobile wireless device and the remote service provider station to remain in video and audio communication after the remote service provider station and the automated banking machine are no longer in video and audio communication.

2. The non-transitory, tangible computer readable medium according to claim 1, the instructions are further operable to cause a financial transfer at least one of to and from the financial account responsive at least in part to communication from the mobile wireless device.

3. The non-transitory, tangible computer readable medium according to claim 2, wherein the mobile wireless device includes at least one mobile input device, wherein at least one mobile input to the at least one mobile input device is operative to cause at least one communication from the mobile wireless device, wherein the instructions are responsive to at least in part to the at least one communication to cause a financial transfer at least one of to and from the financial account.

4. A non-transitory, tangible computer readable medium having instructions encoded thereon for execution by a processor and when executed operable to:

determine a financial account on which a transaction is authorized to be conducted through operation of an automated banking machine, and responsive at least in part to the determination to cause a financial transfer involving the financial account;

cause a transaction function device to carry out an operation associated with the financial transaction;

wherein the automated banking machine includes an audio input device and an audio output device, wherein the audio input device and the audio output device are each in operative connection with the processor;

responsive at least in part to an input through the at least one input device to cause the automated banking machine and a remote service provider station to be in audio communication;

wherein the audio communication between the automated banking machine and the remote service provider station includes a continuation of an audio communication session previously commenced between a mobile wireless device and the remote service provider station.

5. The non-transitory, tangible computer readable medium according to claim 4, wherein the automated banking machine further includes a camera, and wherein the camera is in operative connection with the processor, and

wherein in responsive at least in part to the input, the instructions are further operable to cause the automated banking machine and the remote service provider station to be in video and audio communication.

6. The non-transitory, tangible computer readable medium according to claim 5, wherein the instructions are operable to cause the transaction function device to perform the operation responsive to the communication from the mobile wireless device.

7. The non-transitory, tangible computer readable medium according to claim 6, wherein the input device includes a wireless interface;

and

wherein the wireless interface is operative to receive the communication from the mobile wireless device.

8. The non-transitory, tangible computer readable medium according to claim 7, wherein the wireless interface is operative to receive from the mobile wireless device the communication including data corresponding to a form.

9. The non-transitory, tangible computer readable medium according to claim 8, wherein the wireless interface is operative to send the communication corresponding to a form toward the mobile wireless device.

10. The non-transitory, tangible computer readable medium according to claim 6, wherein the input device includes a bar code reader, wherein the bar code reader is operative to receive the communication from the mobile wireless device via visible indicia read from a display of the mobile wireless device.

11. The non-transitory, tangible computer readable medium to claim 6, wherein the instructions are further operable to cause the financial transfer responsive at least in part to communication from the mobile wireless device.

12. The non-transitory, tangible computer readable medium according to claim 11, wherein the transaction function device includes a cash dispenser;

and

wherein the computer is operative to cause the cash dispenser to dispense cash responsive at least in part to the communication from the mobile wireless device.

13. The non-transitory, tangible computer readable medium according to claim 4, where the transaction function device, includes at least one of a check acceptor, a cash acceptor and a cash dispenser.

14. A non-transitory, tangible computer readable medium having instructions encoded thereon for execution by a processor associated with an automated banking machine, and when executed operable to:

determine a financial account on which a transaction is authorized to be conducted through operation of an automated banking machine, responsive at least in part to the determination and cause a financial transfer involving the financial account to occur;

cause a transaction function device to carry out an operation associated with the financial transaction,

wherein the automated banking machine includes an audio input device and an audio output device, and an output device that are in operative connection with the processor;

cause the automated banking machine to be in audio communication with a remote service provider station;

cause an output through the output device, wherein the output is receivable by a mobile wireless device adjacent to the automated banking machine, and

wherein the output is operative to enable the mobile wireless device in receipt of the output to be in audio communication with the remote service provider station

wherein the output enables the mobile wireless device to be in audio communication with the remote service provider station in a continuation of a communication session with the remote service provider station previously carried out via communication between the automated banking machine and the remote service provider station;

wherein the automated banking machine includes a camera;

wherein the camera is in operative connection with the processor; and

wherein in the communication session the instructions cause the automated banking machine and the remote service provider station to be in video and audio communication; and

wherein the output enables the mobile wireless device to be in video and audio communication with the remote service provider station;

wherein the instructions are further operable, responsive at least in part to at least one input through the at least one input device, to cause one of a group consisting of an video, audio, and audiovisual communication between the automated banking machine and the remote service provider station in the session to cease while the one of a group consisting of video, audio, and audiovisual communication between the mobile wireless device and the remote service provider station in the session is continued.

15. The non-transitory, tangible computer readable medium according to claim 14, wherein the transaction function device includes one of a group consisting of a check acceptor, a cash acceptor and a cash dispenser.