Interactive user interface based on analysis of chat messages content

• US 9,917,802 B2
• Filed: 09/21/2015
• Issued: 03/13/2018
• Est. Priority Date: 09/22/2014
• Status: Active Grant

• Current Assignee: Roy S. Melzer, Yuval Efrati
• Original Assignee: Nir Bejarano, Yuval Efrati
• Inventors: Melzer, Roy S., Bejarano, Nir, Efrati, Yuval
• Primary Examiner(s): Rosen, Nicholas D
• Application Number:
  US15/511,021
• Publication Number:
  US 20170279747A1
• Time in Patent Office: 904 Days
• Field of Search: None
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services

Abstract

A method of adapting a webpage comprising monitoring textual content inputted to a user interface of an IM service by participant(s) of an IM session managed by the IM service, the user interface being displayed on a display of a client device, performing an analysis of the textual content to identify query conditions defining at least one feature of the product or the service, generating an interactive UI according to at least a portion of the query conditions and an identity of the at least one participant, storing the adapted interactive UI to be available to a browser via a link, automatically inputting the link into the IM session so as to allow the participant(s) to access the adapted interactive UI using a browser running on the client device, and submitting an order based on completing data received from the participant(s) via the adapted interactive UI.

Claims

1. A computerized method of allowing a web server to automatically adapt a webpage based on textual content which is acquired from an instant messaging service managed by an instant messaging server, comprising:

monitoring textual content inputted to a user interface of an instant messaging (IM) service by at least one participant of an IM session managed by the IM service, said user interface being displayed on a display of a client device;

performing an analysis of said textual content to identify an in-chat query for a product or a service and query conditions defining at least one feature of said product or said service;

selecting a webpage template from a dataset comprising a plurality of webpage templates according to said in-chat query;

generating an interactive UI using said webpage template;

adapting said interactive UI to include a plurality of selectable GUI elements which comply with at least a portion of said query conditions;

storing said adapted interactive UI to be available to a browser via a link;

automatically inputting said link into said IM session so as to allow said at least one participant to access said adapted interactive UI using a browser running on said client device;

identifying a selection of at least one of said plurality of selectable GUI elements by said at least one participant; and

submitting an order for said product or said service to at least one remote server based on said selection which is received via said adapted interactive UI.

2. The method of claim 1, wherein said textual content is indicative of a plurality of products and provided by a plurality of participants of the said IM session;

wherein said in-chat query is a list comprising said plurality of products.

3. The method of claim 2, wherein each one of said plurality of selectable GUI elements allows at least one of said plurality of participants to select one out of a plurality of variations of one of said plurality of products.

4. The method of claim 1, wherein each of said plurality of selectable GUI elements is indicative of one of a plurality of products.

5. The method of claim 1, wherein each one of said plurality of selectable GUI elements comprises a graphical representation of one of a plurality of products and at least one of a price, a weight, and a quantity of one of said plurality of products.

6. The method of claim 1, further comprising sending said IM service a message indicative of completing data provided by said selection so as to allow said IM service to post said message in said IM session.

7. The method of claim 1, further comprising:

managing a computerized agent subscribed to said IM service by a telephone number, said computerized agent being a participant of said IM; and

performing said monitoring using said computerized agent which analyses said textual content to identify automatically said query.

8. The method of claim 1, further comprising:

monitoring user inputs into said adapted interactive UI; and

submitting a new chat message to said IM session, said new chat message being presented to said at least one participant and being indicative of said adapted interactive UI.

9. The method of claim 1, in which said IM session is established in response to a user action of said at least one participant using said client terminal.

10. The method of claim 1, in which said at least one participant comprises a plurality of participants;

wherein said textual content is of a group session between said plurality of participates and a computerized agent which monitors said textual content.

11. The method of claim 10, further comprising instructing said computerized agent to leave said IM session after said order is completed.

12. The method of claim 1, in which said analysis is performed by a natural language processing (NLP) engine.

13. The method of claim 1, in which said at least one participant comprises a plurality of participants and in which said query is defined and said query conditions are provided by a plurality of chat messages originating from said plurality of participants.

14. The method of claim 1, in which said at least one participant comprises a plurality of participants and in which said IM session is a group session between said plurality of participants and a computerized agent which monitors said textual content.

15. The method of claim 1, in which said adapting comprises executing a script for executing API calls for acquiring, based on at least a portion of said query conditions, response data from said at least one remote server and adapting said interactive UI according to said response data.

16. The method of claim 1, further comprising executing a script for executing API calls for acquiring status data of said order from said at least one remote server and adapting said interactive UI according to said query conditions.

17. The method of claim 1, in which said user interface is of a messenger application which allows a user to message a plurality of contacts from a contact list in addition to inputting chat messages into said IM session.

18. The method of claim 1, in which said in-chat query is encoded using at least one emoticon.

19. The method of claim 1, in which said IM session comprises a plurality of text messages sent over a Transmission Control Protocol Internet Protocol (TCP/IP) protocol from a plurality of client terminals.

20. The method of claim 1, in which said identity of said at least one participant is extracted from metadata of said IM session.

21. A system for adapting a webpage, comprising:

at least one processor;

an interface adapted to receive from an instant messaging (IM) service textual content inputted to a user interface of said IM service by at least one participant of an IM session managed by said IM service, said user interface being displayed on a display of a client device;

a code store comprising a code;

which said at least one processor executes the following instructions included in said code;

code instructions for running an analysis of said textual content to identify an in-chat query for a product or a service and query conditions defining at least one feature of said product or said service;

code instructions for selecting a webpage template from a dataset comprising a plurality of webpage templates according to said in-chat query conditions;

code instructions for generating an interactive UI using said webpage template;

code instructions for adapting said interactive UI to include a plurality of selectable GUI elements which comply with at least a portion of said query conditions and an identity of said at least one participant;

code instructions for storing said adapted interactive UI to be available to a browser via a link;

code instructions for automatically inputting said link into said IM session so as to allow said at least one participant to access said adapted interactive UI using a browser running on said client device;

code instructions for identifying a selection of at least one of said plurality of selectable GUI elements by said at least one participant; and

code instructions for submitting an order for said product or said service to at least one remote server based on said selection which is received via said adapted interactive UI.