Dynamic interactive robot dialogue creation incorporating disparate information sources and collective feedback analysis

• US 9,921,574 B1
• Filed: 03/03/2016
• Issued: 03/20/2018
• Est. Priority Date: 03/03/2016
• Status: Active Grant

• Current Assignee: T-Mobile Innovations LLC (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Annan, Brandon C., Cole, Joshua, Gilbert, Deborah M.
• Primary Examiner(s): Patton, Spencer D
• Application Number:
  US15/060,565
• Time in Patent Office: 747 Days
• CPC Class Codes: B25J 11/0005 Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
• CPC Class Codes: G05B 19/4155 characterised by programme execution, i.e. part programme or machine function execution, e.g. selection of a programme
• CPC Class Codes: G05B 2219/40202 Human robot coexistence
• CPC Class Codes: G06N 3/008 based on physical entities controlled by simulated intelligence so as to replicate intelligent life forms, e.g. based on robots replicating pets or humans in their appearance or behaviour

Abstract

A system and methods for incorporating disparate sources of collective feedback in the preparation and execution of an initial interaction between a social robot and a human being is disclosed. These methods include retrieving interaction content, assigning a life cycle to new content, detecting and removing expired life cycle content, modifying interaction scripts to include new interaction content and sending the modified interaction script to at least one social robot, wherein the at least one social robot executes the modified script during the period of time specified by the life cycle associated with the interaction topic to obtain an improved interaction with a human receiving, by the data management system, interaction log data.

Claims

1. A data management system comprising:

at least one processor;

at least one non-transitory computer readable medium;

an application stored in the at least one non-transitory computer readable medium configured to;

retrieve interaction log data from a first social robot, the interaction log data describing interaction content of a dialog interaction between a first human and the first social robot;

analyze the interaction log data to identify interaction content eliciting a reaction from at least the first human exhibiting a characteristic;

detecting a life cycle associated with the interaction content included in the interaction log data, wherein the life cycle is a period of time that a social robot is allowed to use a given piece of interaction content; and

send an interaction content database to at least a second social robot, the interaction content database indicating that the interaction content is associated with the reaction from humans exhibiting the characteristic,

wherein the interaction content database prompts the secondary social robot to adapt an interaction between the second social robot and a second human exhibiting the characteristic according to an interaction script detailing a portion of the interaction content that elicited a positive reaction during an interaction between the first social robot and the first human for use by the second social robot in interacting with the second human during the life cycle of the interaction content.

2. The system of claim 1, wherein the characteristic is an entry in a user profile or a classification of the interaction.

3. The system of claim 2, wherein the entry in the user profile is one or more of a vocation, an age, a physical trait, a race, a gender, an education level, a political affiliation, a sexual orientation, and a personal preference.

4. The system of claim 1, wherein the interaction content database indicates that the portion of the interaction content elicits a positive reaction from humans exhibiting the characteristic and prompts the second robot to include the interaction content during an interaction between the second social robot and the second human.

5. The system of claim 1, wherein the interaction content database indicates that a second portion of the interaction content elicits a negative reaction from humans exhibiting the characteristic and prompts the second social robot to exclude the second portion of the interaction content during an interaction between the second social robot and the second human.

6. A method of data assembly by a data management system comprising:

receiving, by the data management system, interaction log data describing interaction content of a dialog interaction between a first human and a first social robot;

detecting, by the data management system, a life cycle associated with an expired interaction content included in the interaction log data, wherein the life cycle is a period of time that a social robot is allowed to use a given piece of interaction content, and wherein the expired interaction content is interaction content that the social robot is no longer allowed to use;

gathering, based on the detection, new or updated interaction content based on the life cycle of the expired interaction content;

modifying, by the data management system, at least one interaction script to include the new interaction content, wherein the interaction script details a portion of the interaction content that elicited a positive reaction during an interaction between the first social robot and the first human for use by at least a second social robot in interacting with a second human; and

sending, by the data management system, the modified interaction script to the second social robot;

wherein the second social robot executes the modified interaction script to obtain an improved interaction with the second human.

7. The method of claim 6, wherein the interaction log data comprises a classification of the interaction and at least one characteristic of the first human.

8. The method of claim 7, wherein the characteristic of the first human is at least one of a vocation, an age, a physical trait, a race, a gender, an education level, a political affiliation, a sexual orientation or a personal preference.

9. The method of claim 6, wherein the first social robot assembles interaction log data mapped to interaction scripts executed by the first social robot during an interaction with the first human comprising the classification of the interaction and the at least one characteristic of the human and sends the interaction log data to a data management system.

10. The method of claim 6, wherein the life cycle is a sports season, political season, a television season, an awards season, or a number of times to be used.

11. The method of claim 6, wherein the life cycle is a specific date range.

12. The method of claim 6, wherein the life cycle includes a number of instances in which the expired interaction content was brought up during an interaction with a specific human.

13. A method of data assembly by a data management system comprising:

retrieving interaction content associated with a dialog interaction between a first human and a first social robot and at least one user profile characteristic from database resources;

assigning a life cycle to the interaction content, wherein the life cycle is a period of time the interaction content is to remain accessible within the system;

identifying interaction scripts associated with the at least one user profile characteristic;

modifying, based on the identification, at least one interaction script to include the interaction content, wherein the interaction script details a portion of the interaction content that elicited a positive reaction during an interaction between the first social robot and the first human for use by at least a second social robot in interacting with a second human; and

sending the modified interaction script to the second social robot,

wherein the second social robot executes the modified script during the period of time specified by the life cycle associated with the interaction content to obtain an improved interaction with the second human.

14. The method of claim 13, wherein the database resources are at least one of:

news feeds, media feeds, sports feeds, or social media outlets.

15. The method of claim 13, wherein the life cycle is a duration of a sports season, political season, television season, awards season, or number of times to be used.

16. The method of claim 13, wherein the life cycle is a specific date range.

17. The method of claim 13, wherein the user profile characteristic is one or more of a vocation, an age, a physical trait, a race, a gender, an education level, a political affiliation, a sexual orientation, and a personal preference.

18. The method of claim 13, wherein the first social robot assembles interaction log data mapped to interaction scripts executed by the first social robot during an interaction with the first human comprising a classification of the interaction and at least one characteristic of the first human and sends the interaction log data to a data management system.

19. The method of claim 13, wherein the database resources are observed data retrieved from a remote device.

20. The method of claim 13, wherein identifying the interaction script comprises selecting scripts which exceed a threshold level of positive interaction based on the associated characteristic.