Patient device for advanced patient communication
First Claim
Patent Images
1. A patient communication device, comprising:
- a selection input mechanism with a display for presenting a plurality of messages and enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message reflecting a patient request and an urgency level associated with the patient request;
a transmitter for transmitting the message to a central processing server; and
a status indicator representing a transmission status associated with the message,wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level or role of the first provider or a combination thereof, andwherein the message then is routed to a second provider with a skill level that is comparable to the skill level of the first provider.
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Abstract
A patient communication device for advanced patient communication and methods for making and using same. According to one embodiment, a patient communication device comprises a selection input mechanism for generating a message on a display, the message reflecting a patient request and an urgency level associated with the patient request. The selection input mechanism includes one or more of a button, keyboard and a touch screen. Further, the patient communication device includes a transmitter for transmitting the message to a central processing server and a status indicator on the display, the status indicator representing a transmission status associated with the message.
54 Citations
22 Claims
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1. A patient communication device, comprising:
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a selection input mechanism with a display for presenting a plurality of messages and enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message reflecting a patient request and an urgency level associated with the patient request; a transmitter for transmitting the message to a central processing server; and a status indicator representing a transmission status associated with the message, wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level or role of the first provider or a combination thereof, and wherein the message then is routed to a second provider with a skill level that is comparable to the skill level of the first provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A patient communication device, comprising:
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a selection input mechanism with a display for presenting a plurality of messages and enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message reflecting a patient request and an urgency level associated with the patient request; and a status indicator representing a transmission status associated with the message and being updatable to represent a current process status of the message, wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level of the first provider or a combination thereof, and wherein the message then is routed to a second provider with a skill level that is comparable to the skill level of the first provider. - View Dependent Claims (14, 15, 16)
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17. A patient communication device, comprising:
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a selection input mechanism with a display for presenting a plurality of messages, enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message that is unable to be cancelled by the patient, the message reflecting a patient request and an urgency level associated with the patient request; and a transmitter for transmitting the message to a central processing server, wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level of the first provider or a combination thereof, and wherein the message then is routed to a second provider with a skill level that is comparable to the skill level of the first provider. - View Dependent Claims (18, 19, 20)
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21. A patient communication device, comprising:
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a selection input mechanism with a display for presenting a plurality of messages and enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message reflecting a patient request and an urgency level associated with the patient request, wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level of the first provider or a combination thereof, and wherein the message then is routed to a second provider with a skill level that is comparable to the skill level of the first provider.
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22. A patient communication device, comprising:
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a selection input mechanism with a display for presenting a plurality of messages and enabling a patient to select at least one of the presented messages via touching the display or at least one display navigation control button to generate a message reflecting a patient request and an urgency level associated with the patient request, wherein the message is initially routed to a first provider based upon a context of the patient request, the urgency level, a skill level of the first provider or a combination thereof, and wherein the message then is routed to a second provider with a skill level that is different from the skill level of the first provider.
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Specification