Wireless communication for consumer-operated kiosks

• US 9,922,488 B2
• Filed: 10/16/2013
• Issued: 03/20/2018
• Est. Priority Date: 10/16/2013
• Status: Active Grant

• Current Assignee: Redbox Automated Retail LLC (Chicken Soup For The Soul Holdings LLC)
• Original Assignee: Redbox Automated Retail LLC (Chicken Soup For The Soul Holdings LLC)
• Inventors: Joshi, Holly Jean, McFarlane, Roe J.
• Primary Examiner(s): Crawford, Gene O
• Assistant Examiner(s): Akridge, Stephen L
• Application Number:
  US14/055,472
• Publication Number:
  US 20150105901A1
• Time in Patent Office: 1,616 Days
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/327 Short range or proximity payments by means of M-devices
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines

Abstract

Systems, apparatus, and methods for kiosk accessibility via a mobile device. In some embodiments, a wireless mobile device has input features such as voice-control and GUI-based buttons that assist visually impaired people to send wireless messages for accessing features of a kiosk. The kiosk is equipped with wireless communication hardware and or software to receive messages from the mobile device for performing various kiosk-related operations, such a renting, vending, and or returning a product.

Claims

1. A computer implemented method for wirelessly communicating with a consumer-operated kiosk, the computer implemented method comprising:

initiating a commercial operation via a mobile device of a user by sending a first wireless message from the mobile device to determine a location of a kiosk in range of the user, wherein the first wireless message is a discovery message configured to locate a kiosk;

in response to sending the first wireless message, receiving a first wireless reply message, wherein the first wireless reply message identifies a located kiosk;

in response to receiving the identification of the located kiosk, sending a second wireless message from the mobile device to the located kiosk, wherein the second wireless message is configured to initiate execution of the commercial operation by the located kiosk; and

in response to sending the second wireless message, receiving a second wireless reply message from the located kiosk, wherein the second wireless reply message indicates a status of the commercial operation.

2. The computer implemented method of claim 1 wherein sending the first wireless message includes transmitting the first wireless message to one or more kiosks within range of the mobile device, and wherein receiving the first wireless reply message includes receiving the first wireless reply message from the one or more kiosks.

3. The computer implemented method of claim 1, further comprising:

generating the second wireless message in response to a voice command.

4. The computer implemented method of claim 1 wherein sending the second wireless message from the mobile device includes sending a request to obtain a product from the located kiosk.

5. The computer implemented method of claim 1 wherein sending the second wireless message from the mobile device includes sending a request for at least one of renting a product from the located kiosk, vending a product from the located kiosk, and returning a product to the located kiosk.

6. The computer implemented method of claim 1 wherein sending the first wireless message includes sending the first wireless message with a message identifier, wherein the message identifier is capable of causing the located kiosk to initiate the commercial operation.

7. The computer implemented method of claim 1 wherein the first and second wireless messages are sent based on at least one of a Bluetooth, NFC, or Wi-Fi technology.

8. The computer implemented method of claim 1 wherein the located kiosk is a consumer-operated kiosk for vending DVDs.

9. The computer implemented method of claim 1 wherein the first wireless message from the mobile device includes a message type identifier and a payload corresponding to the message type identifier, and wherein the kiosk operation initiated at the located kiosk is based at least in part on the message type identifier.

10. At least one tangible, computer-readable medium that, when executed by at least one data processing device, causes a consumer-operated kiosk to perform a method comprising:

receiving a first wireless message from a mobile device of the user, wherein the first wireless message is a discovery message configured to determine a location of a kiosk in range of the user;

receiving from the mobile device, a second wireless message to initiate a kiosk operation;

in response to receiving the second wireless message, initiating execution of the kiosk operation, wherein the kiosk operation is based at least in part on content of the second wireless message; and

sending a third wireless message to the mobile device, wherein the third wireless message includes instructions for interacting with the kiosk via the mobile device.

11. The computer-readable medium of claim 10 wherein the second wireless message is for at least one of renting a product from the kiosk, vending a product from the kiosk, and returning a product to the kiosk.

12. The computer-readable medium of claim 10 wherein the instructions in the third wireless message sent to the mobile device are in a format configured for audible play at the mobile device.

13. The computer-readable medium of claim 10 wherein the discovery message requests an indication from the kiosk that the kiosk is available to wirelessly interact via the mobile device.

14. The computer-readable medium of claim 10, further comprising:

in response to receiving first wireless message from the mobile device, retrieving an electronic kiosk identifier that uniquely identifies the kiosk and sending the electronic kiosk identifier in a first wireless reply message to the mobile device.

15. A consumer-related kiosk, the kiosk comprising:

a processor;

a storage medium;

a wireless communication device configured to;

initiate a commercial operation with a handheld device of a user by receiving a first wireless message configured to determine a location of a kiosk in range of the user, wherein the first wireless message is a discovery message,

in response to receiving the first wireless message, send a second wireless message to the handheld device, wherein the second wireless message contains a kiosk identifier, and

receive a third wireless message from the handheld device, wherein the third wireless message is configured to identify a user-selected product contained in the kiosk; and

a product dispenser configured to dispense the user-selected product from the kiosk, wherein the product is dispensed at least partially in response to receiving the third wireless message.

16. The consumer-related kiosk of claim 15 wherein the wireless communication device is further configured to:

receive a fourth wireless message, wherein the fourth wireless message includes information related to payment for renting the user-selected product.

17. The consumer-related kiosk of claim 15 wherein the wireless communication device is further configured to:

send a fourth wireless message to the handheld device, wherein the fourth wireless message contains information related to purchasing the user-selected product, and

receive a fifth wireless message, wherein the fifth wireless message includes information related to payment for purchasing the user-selected product.