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Using a voicemail system

  • US 9,924,023 B2
  • Filed: 05/21/2015
  • Issued: 03/20/2018
  • Est. Priority Date: 02/20/2008
  • Status: Active Grant
First Claim
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1. A method for using a voicemail system, said method comprising:

  • receiving, by a processor of a computer system comprising the voicemail system, from a first telephone device connected to the voicemail system after a call from a second telephone device was received by the first telephone device while a process for recording a voicemail message being spoken by a user using the first telephone device is in progress in the voicemail system and in response to a determination that the user desires to accept the call from the second telephone device before the process for recording a voicemail message is complete, a command for the voicemail system to pause the process of recording a voicemail message being spoken by the user using the first telephone device, wherein the command comprises keytones required for pausing the voicemail system, said keytones having been transmitted prior to said recording the voicemail message to the first telephone device by the user'"'"'s service provider;

    in response to said receiving the command, said processor sending the command to the voicemail system which directs the voicemail system to pause the process of recording the voicemail message, which results in the process of recording the voicemail message being paused by a pause/resume invocation system that is remote to the voicemail system;

    in response to the process of recording the voicemail message having been paused by the remote pause/resume invocation system, said processor connecting the call from the second telephone device to the first telephone device;

    in response to the call from the second telephone device ending, said processor re-connecting the first telephone device to the voicemail system so that the user of the first telephone device can act upon the paused voicemail message; and

    in response to said re-connecting the first telephone device to the voicemail system, said processor resuming the process of recording the voicemail message.

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