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Recommendations based on real-time usage information

  • US 9,924,044 B2
  • Filed: 01/20/2011
  • Issued: 03/20/2018
  • Est. Priority Date: 01/20/2011
  • Status: Active Grant
First Claim
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1. A method performed by a network device, the method comprising:

  • receiving, at the network device, a request for a service or an application from a user device associated with a current service plan for a customer;

    determining, by the network device, a type of service or a type of application;

    establishing, by the network device, a communication session with the user device for providing, under the current service plan, access to the service based on a service usage limit or the application based on an application delivery limit;

    performing, during the communication session, real-time tracking of a current usage of the service or the application based on the type of service or the type of application;

    determining, during the communication session and based on the real-time tracking, that the current usage is approaching the service usage limit or the current usage of the application is approaching the application delivery limit;

    identifying, during the communication session and based on the approaching limit, one or more recommendations pertaining to service control options for real-time control of further access to the service or the application under the current service plan;

    providing, via a user interface during the communication session, the one or more recommendations to the customer via the user device;

    receiving, during the communication session and via the user interface in response to the one or more recommendations, customer changes to or configuration of the current service plan with respect to one or more of;

    location-specific delivery or usage controls,time of day-specific or day of week-specific delivery or usage controls,content-specific delivery or usage controls, orparty-specific delivery or usage controls; and

    providing the real-time control of the further access to the service or the application in accordance with the customer'"'"'s changes to or configuration of the current service plan.

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