Alternative payment method for online transactions using interactive voice response

• US 9,928,507 B2
• Filed: 03/09/2016
• Issued: 03/27/2018
• Est. Priority Date: 03/28/2012
• Status: Active Grant

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Inventors: Dayalan, Joel Garner
• Primary Examiner(s): Norman, Samica L
• Application Number:
  US15/065,814
• Publication Number:
  US 20160189144A1
• Time in Patent Office: 748 Days
• Field of Search: 705 1426, 705 65, 705 67, 379 8804, 235380
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/367 involving electronic purses or money safes
• CPC Class Codes: G06Q 20/3821 Electronic credentials
• CPC Class Codes: G06Q 20/385 using an alias or single-use codes
• CPC Class Codes: G06Q 20/40 Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
• CPC Class Codes: G06Q 20/401 Transaction verification
• CPC Class Codes: G06Q 20/4014 Identity check for transactions
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 63/0853 using an additional device, e.g. smartcard, SIM or a different communication terminal cryptographic mechanisms or cryptographic arrangements for entity authentication involving additional secure or trusted devices H04L9/3234
• CPC Class Codes: H04L 63/18 using different networks or channels, e.g. using out of band channels cryptographic mechanisms or cryptographic arrangements for key distribution involving distinctive intermediate devices or communication paths H04L9/0827; cryptographic mechanisms or cryptographic arrangements for authentication using a plurality of channels H04L9/3215
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method for performing payments in remote transactions between a buyer and a vendor is provided. The method includes receiving buyer information from a vendor'"'"'s network outlet when the buyer indicates a desire to purchase a selection at a later time through an Interactive Voice Response (IVR) center; providing a token to the buyer; receiving information about the token from the buyer through the IVR center; verifying the information about the token; transferring funds from a buyer account to a vendor account. Also provided is a system for processing payments in remote transactions including an IVR center to: receive a request for token from a buyer to purchase products from a vendor, and to receive information about the product; provide the token to the buyer; access a database, the database including information from vendor'"'"'s and buyer'"'"'s accounts; transfer funds from buyer'"'"'s account to vendor'"'"'s account upon buyer confirmation.

Claims

1. A method comprising:

receiving, by a computer system of a service provider, information about a product selected by a buyer for purchasing at a later time, the product being offered by a vendor;

in response to the receiving, generating, by the computer system of the service provider, a first token that identifies the product, the first token having an expiration time that is correlated with a price of the product; and

transmitting, by the computer system of the service provider, the first token to a communication device of the buyer.

2. The method of claim 1, further comprising:

determining, by the computer system of the service provider, an initial expiration time for the first token based on the information about the buyer or information about the product.

3. The method of claim 2, further comprising:

adjusting, by the computer system of the service provider and based on a request received from the vendor, the initial expiration time of the first token.

4. The method of claim 1, further comprising:

adjusting, by the computer system of the service provider and based on a request received from the vendor, the initial expiration time of the first token; and

receiving, by the computer system of the service provider, an updated price of the product based on the adjusted expiration time, wherein a longer adjusted expiration time corresponds to a higher price of the product, and a shorter adjusted expiration time corresponds to a lower price of the product.

5. The method of claim 1, further comprising:

receiving, by the computer system of the service provider and after the first token has been transmitted to the communication device of the buyer, a request from the buyer to pay for the product, the request containing a second token;

determining, by the computer system of the service provider, whether the second token matches the first token;

determining, by the computer system of the service provider, whether the request to pay for the product is received within the expiration time of the first token;

granting the request in response to a determination that the second token matches the first token and the request to pay for the product is received within the expiration time of the first token; and

denying the request in response to a determination that the second token does not match the first token or the request to pay for the product has not been received within the expiration time of the first token.

6. The method of claim 1, wherein the first token includes a plain language description of the product.

7. The method of claim 5, wherein the request and the second token are received via an Interactive Voice Response (IVR) center.

8. The method of claim 5, wherein the first token includes a geographic restriction, and the method further comprising:

denying the request the request and the first token are received from a location outside of the geographic restriction of the token.

9. A system comprising:

a non-transitory memory;

one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising;

receiving information about a product selected by a buyer for purchasing at a later time, the product being offered by a vendor;

in response to the receiving, generating a first token that identifies the product, the first token having an expiration time that is correlated with a price of the product; and

transmitting the first token to a communication device of the buyer.

10. The system of claim 9, wherein the operations further comprise determining an initial expiration time for the first token based on the information about the buyer or information about the product.

11. The system of claim 9, wherein the operations further comprise adjusting, based on a request received from the vendor, the initial expiration time of the first token.

12. The system of claim 9, wherein the operations further comprise:

adjusting, based on a request received from the vendor, the initial expiration time of the first token; and

receiving an updated price of the product based on the adjusted expiration time, wherein a longer adjusted expiration time corresponds to a higher price of the product, and a shorter adjusted expiration time corresponds to a lower price of the product.

13. The system of claim 9, wherein the operations further comprise:

receiving, after the first token has been transmitted to the communication device of the buyer, a request from the buyer to pay for the product, the request containing a second token;

determining whether the second token matches the first token;

determining whether the request to pay for the product is received within the expiration time of the first token;

granting the request in response to a determination that the second token matches the first token and the request to pay for the product is received within the expiration time of the first token; and

denying the request in response to a determination that the second token does not match the first token or the request to pay for the product has not been received within the expiration time of the first token.

14. The system of claim 9, wherein the first token includes a plain language description of the product.

15. The system of claim 13, wherein the request and the second token are received via an Interactive Voice Response (IVR) center.

16. The system of claim 13, wherein the first token includes a geographic restriction, and the operations further comprise denying the request the request and the first token are received from a location outside of the geographic restriction of the token.

17. A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:

receiving information about a product selected by a buyer for purchasing at a later time, the product being offered by a vendor;

in response to the receiving, generating a first token that identifies the product, the first token having an expiration time that is correlated with a price of the product; and

transmitting the first token to a communication device of the buyer.

18. The non-transitory machine-readable medium of claim 17, wherein the operations further comprise determining an initial expiration time for the first token based on the information about the buyer or information about the product.

19. The non-transitory machine-readable medium of claim 17, wherein the operations further comprise adjusting, based on a request received from the vendor, the initial expiration time of the first token.

20. The non-transitory machine-readable medium of claim 17, wherein the operations further comprise:

adjusting, based on a request received from the vendor, the initial expiration time of the first token; and

receiving an updated price of the product based on the adjusted expiration time, wherein a longer adjusted expiration time corresponds to a higher price of the product, and a shorter adjusted expiration time corresponds to a lower price of the product.